Jenn G.

The customer service is terrible, and I believe that they may actually carry "seconds" which is why the fabric is so cheap. I've probably ordered $2,000 worth of merchandise from them in the past year, and countless times I've received fabric with small holes, flaws, dye problems, etc.

The final straw for me was a large piece of chambray I ordered. It looked fine when I got it, but when I washed and dried it according to the instructions from the fabric.com Web site, it came out with a GIANT flaw right down the middle of the fabric. It literally runs 3/4 of the length of the fabric, making it unusable.

When I contacted fabric.com about this, they wouldn't do a thing about it. They said they would have taken it back had I not washed/dried it. Um... well, the washing/drying is what made it fall apart! How could I possibly have foreseen the future and known that this was going to happen? They told me that I should have washed/dried a 4" by 4" square first, if I wasn't sure how the fabric would react to my "chosen method of laundering." Again, 1) the "chosen method of laundering" was the method fabric.com told me to use, and 2) the flaw appeared in the MIDDLE of the fabric - laundering a small swatch from the edge wouldn't have proven anything.

After much arguing about how this return policy makes no sense in my particular case, they finally said they would give me a $10 credit. This didn't even begin to cover the cost of the crappy fabric, but whatever, fine... except when I went to use the $10, it was not in my account. I contacted customer service again, and they said they didn't give me the credit because I told the last agent I didn't want it, and therefore they can't give me a credit after I refused it. Luckily, I had a transcript of the chat from the first agent, so I had solid proof that I NEVER refused the credit. They said that "as a one-time courtesy," they would put the credit on my account. That seriously infuriated me. "As a one-time courtesy"? Really? Giving me something you said you were going to give me in the first place is now a courtesy? Should I count myself so blessed and fortunate that you are giving me a measly $10 after I've spent $2,000 with you?

They really made me feel like I was trying to scam them out of something! I can't believe that they would treat a customer this way, particularly one that spends so much money with them. So, I've decided never to shop this site again. Even though the prices are good, the frustration and low-quality merchandise mean it's not worth the savings.

I ordered lavender pearls for my sister's birthday, as lavender/purple are her favorite colors. What came instead are pearls that are CLEARLY pink - not even remotely close to lavender. In fact, the pearls she received are almost identical in color to the photos of pink pearls on Elegant Pearl's own Web site. Even our mom made comments about "the pink pearl set," without me saying anything about the fact that they should have been lavender.

I can understand that sometimes mistakes are made, but what followed has been absolutely insulting. Elegant Pearl was for some reason having a hard time finding my order information in its "system." I don't know why... Perhaps because I ordered the pearls as a gift and they were shipped to my sister rather than to my billing address?

Anyway, I sent Elegant Pearl ALL of the order information I had on file when they requested it. Still, customer service could not locate the order in their system. The representative then accused me of my LYING and STEALING from them. Here is what they said in email:

"I did not see your name in the order records... when you where not happy we have to do our proper due diligance there are many people that try to redeem fake coupons. [sic]"

I'm sorry, what? I sent you a full copy of the order information. How dare you accuse me of trying to redeem a fake coupon to obtain these stupid pearls in the first place? How would this even have been possible considering I already have a set of the (wrong) pearls your company sent? If the original order was not legit, why then is there a charge for them on my credit card, and why would you have sent me pearls in the first place?

To make matters even worse, the CEO then tried to bribe me into taking down my negative review of the Web site:

"To make up for you bad experience I will gladly send you 2 complimentary pairs of lavender pearl earrings total value of $250 free... My business partner and I are sorry for our staff and would be thankful if you could remove the posts online if that would be ok and send your address To receive our free earring set. [sic]"

No, Elegant Pearl, no. I do NOT want your free earrings to take down my negative review. All I wanted was to be treated fairly and to be able to exchange the pink pearls my sister received for the lavender set that I actually ordered. But, it's too late for that now!

Avoid this company like the plague! There are far better places to order pearls online!

I've used dealfind.com only a few times and have had problems with my orders on nearly every single occasion. In fact, I've been emailing with "customer service" about my latest problem and asked why they have been so delayed in resolving the issue. I got this response from the representative:

"I apologize on our end, we are dealing with a few hundred cases a day per rep."

A few hundred cases a day PER REP sounds like a lot. With that kind of volume, they cannot possibly be working with reputable vendors or offering deals that live up to their promises. This could explain the trouble I've had.