I ordered items TWICE because the first shipment was labeled as 'undeliverable' by the delivery carrier. Then, the same items were sent a second time but there was NO RUSH delivery as what I had paid for. This whole experience was just TERRIBLE. I order online ALL THE TIME and don't have any problems elsewhere. I guess these guys don't care because they don't change their delivery carriers and just don't really rush things over.

I bought 3 pairs of shorts as part of a sale where all shorts were $10. At that price it was a great deal, but these shorts are normally like $60 I believe. At that price, I guess I would have expected some really nice shorts that felt like $60 quality. The shorts aren't bad but I would value them at $20, which is pretty normal for shorts.

The membership that they automatically sign you up for is very expensive and doesn't get you much, and it's pretty challenging to cancel. They say you can cancel online but it's very hard to find. The chat bot kept asking me to call to cancel, and when I did, the rep kept giving me other offers trying to get me to stay instead of just cancelling like I asked.

TLDR: decent shorts, but overpriced. Membership is tough to cancel

I have been happy with the styles and quality of my purchases. However since I started my VIP membership a few months ago, I have unsuccessfully been able to the skip the month. I repeatedly went into the site to click the button within the established timeline because it kept showing that I had not done so then only to discover that I was charged despite my efforts. In the current month, I tried again and the button is grayed out or inactive within the 1st through 5th day of the month timeline. I find this frustrating and a bit of a ploy to prevent my ability to skip so I can be charged.

I did not like that I had to call to cancel and there was a lot of "sales" to try to get me to not leave. I did not care for the clothing styles. I am probably too old for the styles. I used to get an email reminder to cancel for the month but that stopped and I ended up with a LOT of tokens. Then felt like I could not cancel until I spent the tokens (learned later that was not accurate and I could have canceled and kept my tokens). Other than one style of pant I never found anything I liked. I now have 10 pairs of those pants!

Mostly everything I have purchased has been of good quality except for a green jacket that was too big (I had to give that away). The brown top which I purchased and returned was very snug. Uncomfortable in the arm and across the top breast. I was surprised because everything I have purchased so far has been true to size.
I recently purchased a winter white sweatpants and I had worn them home on a two-hour plane ride. They look like I have had them for two years. They have lint balls on thigh area along the front of the pants. What a waste of money (Smh). Other than that everything I have purchased from here has been great!