About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Came for an exchange and literally could not get anyone to help me. The girl Becca was rude and seemed annoyed anytime I asked for a new size. Don't go to the Legacy West location!
Customer service is outstanding! Love this store, everyone is so helpful and friendly
I have great experience with Fabletics. I have purchased gifts for my family members in both men's and women's. Recently was even able to purchase a onesie for my grandson.
I love what I have chosen so far.
It has been good overall. I love the designs but depending on who is designing for you the material changes and for some of us this does not work even when we love how they look on a perfect model. I will request to be true your quality and material regardless of who is designing for you.
I like Fabletics' products, and they are a great value. I also like the continual introduction of new products. However, the website was being increasingly difficult to navigate. Traffic was very high, and it would take forever for pages to load, and they would eventually time out. I don't have this problem with other sites - just Fabletics. It got to the point where I ended my membership as it wasn't worth it to spend time trying to get a page to load whenever there was a deal going on.
While I love the one of the pair of pants I have received, twice now you have sent me the wrong size on the return. The order clearly says the correct size but the wrong one comes. Once I sat on hold for over an hour and another I drove over an hour to exchange. Both times wrong size arrives. Now I have to do it again. So yes I am aggravated as hell.
The leggings I purchased lacked quality which I've previously shared with Fabletics in a review, but no one bothered to reach out. The ribbed blue leggings were coming apart at the seams my very first time wearing them and that is completely ridiculous, nor can I continue to wear them!
For the most part I am always happy with the Fabletics experience. The ease of ordering, the quality of the product and the color choices are always great.
The bra tops do not outlast the leggings from a wear and tear standpoint. I love pockets on all of my bottoms- make more! And I love the addition of the cargo pants this past year. So comfortable and easy care
I bought one time, I like it but then I saw that they took 60 dollars also last month, I didn't check yet all the transactions from my cc but I don't want to keep pay
Bought the short size pants. I am 5'2" and the short pants were still 7 plus inches too long. Now I am stuck with nothing to buy and unused credits. Reached out to customer service and they were worthless. Just sent generic replies without reading my complaints.
The membership is predatory. You get signed up without even realizing it. I made a purchase and the prices were very low with a $59.95 membership. I read through the disclosures and it said you can cancel any time. So after one month membership, I called to cancel. I still had points or credits (it's so confusing) the customer service rep told me that I could use those points even though my membership was canceled. I went around and around with the rep to make sure I understood. He assured me that the membership was canceled and I would not get billed for October. Well I did get billed for October so I called CS again. Both reps did not listen to me at all, they just tried to give me more benefits, discounts for staying on. I am so frustrated. There must be some loopholes the company is takin advantage of in it's disclosures but they should be shut down for predatory practices
Great product. And customer service. I have pretty much all colors in tops and bottoms
I live in LB. It takes almost two weeks to receive my order. Why so long? This is the main issue. Otherwise I love the product.
I've not had a good experience. Scrubs are great but getting them is a pain.
I've always loved fabletics but I will stop buying from them. I've been trying to g to return an item for 2 months. They literally tell me they are sending me a return label through my email on EVERY phone call and then never send it. Very disappointed!
Money, money, money, money! Couldn't close the account fast enough! They were trying to charge me even before I received my first order! I'll NEVER do business with them again! The products were not that great anyway, less quality than Walmart!
I find myself just trying to find something for more than $59 just to get my money's worth. In the meantime, I'm passing by great sales that I can't use my $59 credit towards without actually losing money.
The quality of the clothes is spectacular and can be compared to other more expansive brands or even better!
I just can't picture a world where I need new clothes every month. It's the ultimate fast fashion/ landfill situation of over consumption
The entire monthly subscription is silly to me. I don't need new clothes every month. I get links about sales but the sizes I wear are sold out.
Most of the items are never in my size at the store or online. They have all these specials but if there is not product it is not a special.
Fabletics has great quality fabrics and styles suitable for anyone, and excellent customer service!
I wish you can exchange for different styles instead of only exchange or return.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members