About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Do not buy the Fundamental shorts. Decent quality but the fit is terrible and there isn't an adjustment string
Items listed on sale but click on them and says "sold out ". Same old styles nothing new. Disappointed
Hello Kris,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My overall experience has been ok, items were of good quality. This particular month I used items for gifts.
Hello Evelyn,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
100% satisfied with my pants! Super comfortable! I have never received an item from Fabletics that I didn't love!
Hi Carolyn,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
Live all the clothes: fit, fabric, design, color, texture options, especially the lounge wear. Fabulous customer service and prices.
Hi Kelly,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy
I have loved my vip with Fabletics, but recently have felt like they are moving away from fitness clothing.
Hello Malissa,
We appreciate the feedback you shared regarding the designs of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The online availability was awesome! The best complete experience is to receive your order in a timely manner…
Thanks!
Hello Marvin,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
My order was processed right away and arrived in a timely manner. Everything fit great and is so comfortable.
Hello Diana,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique styles and best service for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Love everything I have ordered! Fun, live good workout clothes! Haven't had any problems with any of my orders.
Experience has been pretty good. Good deals when you keep an eye on the emails. Fairly easy return policy.
Hello Amber,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great service. Didn't like clothes. Pants made too much of swishing sound when walking. Other pants were not comfortable
Hello Charles,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Similar to most of the posts on here, I did not realize I was being charged monthly until 3 months in and was out the money for those 3 months. I have been waiting to get rid of this membership - of course you can't opt out online, you have to waste your time on the phone speaking to people who can't help you. I have been trying to use my remaining credits so I can cancel this membership, and I can't because THERE ARE NEVER ANY SIZES AVAILABLE!!! I have also used the online chat service, and after waiting for 10-15 minutes for someone to come online, I have been cut off with a 'chat session has now ended. Thank you for using' before I even had a chance to ask my questions. TERRIBLE customer service. What makes it worse is that Fabletics went from charging in CAD to charing in USD, which, for all of us Canadians, is a significant difference at the moment with the Canadian dollar being down so much. I wanted to like this company and their clothing, but I absolutely do not recommend it to anyway and have suggested to several interested friends to stay away.
My daughter loves going to fabletics each month to see what's new! The staff is amazing and super helpful!
Hello Mindy,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Fabletics purchase! Hope to hear more from you in the future!
XO,
Ivy
Love the product, but don't like the way how you guys just set people up for some monthly membership
Hello Ken,
We appreciate the feedback you shared regarding our VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Very helpful, friendly upbeat. Great sales peeps! I always end up leaving the store with more than I planned.
Hello Charmaine,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I've cancelled my membership twice now. You guys are abusive, at this point it's fraudulent the way you behave.
Hello Adam,
Thank you for writing a review regarding your experience with the VIP membership. We deeply value your business with us and your feedback is important for us. We will contact you within 48 hours for further assistance.
Best,
Ivy
My experience was pleasant and overall easy. The product came in a timely manner and I will buy again.
Hello Daphne,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Impossible to delete my account. Never understood this was the deal with becoming a VIP member! Worst deal ever
Bought exercise shirts this summer. Baby color is perfect. Pockets are great. Shaping is excellent. Loving them. Thanks Fabletics.
Hello Razel,
Wow! Thank you for the feedback! At Fabletics, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
Very hard to cancel, too many emails. Points system is useless, vip is expensive.given sale offerings. Never going back
Hello Clarisa,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raphael,
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary