About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I am getting so tired of every text they send me with these great deals. Yet when I go to site they are either always sold out of the items they showed me. What a scam
Have been a member for 2 years and have never had any issues receiving orders or returning things.
I cannot recall who helped me, I believe his name is Louis. He have really great customer service. Very kind and patient. I really appreciated the help.
A revamped website has the potential to cultivate loyal customers. However, the interaction and the ability to find bundles were both areas that could be improved.
Love the products but the website and shipping is so bad.
Shipping takes absolutely forever. Shipping label is made right away but it takes days for the package to leave the warehouse. This is probably the only company now that offers slowest shipping.
Also, when I get an email with the tracking number and click the tracking number, it doesn't track the package.
I purchased a scrub set and a personalized lab coat as gift for my daughter.
I double checked spelling on personalization and it arrived with last letter missing. I called many times to try to mail back to correct. Each time was told final sale. All that was needed was additional letter. I was paying shipping. Ridiculous.
Item worthless with wrong name.
I like the clothing, but I think it's overpriced, primarily because of the "deals" you get by being a VIP member. It's way too complicated and too cumbersome. Makes me avoid shopping there again.
Having $ removed from your account automatically is nonsense. The website is not clear on this matter. As soon as i am able im out! Like the product, hate the process.
Been purchasing from Fabletics since my fitness journey years ago. Their PowerHold leggings are the most compressive leggings around and with pockets! Recent purchase went smoothly, as usual.
I am extremely disappointed with this website. There is no cancel button available, which makes it impossible to cancel my subscription directly. Instead, I have to log in every month within the first five days to manually stop the payment from being charged. This is incredibly inconvenient and feels like a deliberate attempt to make cancellation difficult. It's frustrating and unfair to force users into this tedious process. I wouldn't recommend this service to anyone until they make it easier to manage or cancel subscriptions.
I am being charged now an amount of 59.95 which i don't know why it is cause i never ordered anything else from the website so I need someone to contact me and explain and return my money back please and thank you.
I have had a change in income and had to cancel my VIP for a time. I had one credit so I ordered, they sent it to the wrong address so it was returned when I called and they only had 2 of the 3 items of the outfit in stock so they said they would give me a credit for the leggings. It turned out they gave me $30.00 credit and all the leggings are $70.00 so I can't purchase anything without renewing my VIP. I feel this is a very shifty sales tactic. Won't be renewing even if I can afford it down the line.
Did not match up to other athletic brands in the same price bracket. Compared to Brooks, rabbit, vuori, craft. The fabric feels cheap. Cut is unforgiving and unflattering.
I spent $500 dollars on shirts for my team and they run super big and don't fit anyone
Products are good but the website is cluttered, inefficient and slow to load, making it harder to make selections. I sometimes lose patience and end up not ordering. Shipping is also very slow.
I have been a member of Fabletics for years and tell everyone about how great the quality is and how much I love the styles and selection of fitness and athleisure. I buy lululemon, Vuori and Athletica too, but love my Fabletics as much as all the others, and at a very affordable price!
Confusing pricing model, lack of easy and basic info on website about products and fabric, shipping takes forever. Sizing info was less than accurate. Returned entire order (multiple items) to a store, which was actually the only highlight in customer service. Cancelled "membership" immediately, which actually takes a few phone calls and departments, and then felt like a used car experience where multiple "if you stay today" offers were made. I'll never shop here again, but will use this as an example of "here's what a bad customer experience looks and feels like" in customer service classes I teach.
If zero or negative stars were an option…
They sell out of everything so damn quick that even if I manage to buy it before it goes, then I can't exchange it if the size is wrong cause all the other sizes will be sold out. Fabletics lost hundreds of dollars of my money because their items sell out too quickly. It's infuriating and completely drove me away from ordering from them ever again. Also, every single one of their items, at least their tops because that's what I tried, run huge. As someone who normally wears a medium I ordered and xs tank top and it was baggy on me. It's ridiculous. But of course when I tried to exchange it for the right size they were sold out of the other sizes so I just had to return it. I'm convinced their whole brand is rage bait.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members