Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I love the timely fashion of service I get when I purchase. I love the points you make to get free items. I just hate the prices when there are no sales.
I am always buying for my granddaughter. I am always happy with quality. My only little negative is my Lil one is chunky so sizing is becoming an issue now.
Hello Michelle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was sold out out so it was only a few items that were on sale then the other items was well over priced thanks for your time thanks thanks thanks
Hello Billy,
Thank you for taking the time to leave a review. Your feedback about the selection and our pricing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Fabulous. The website was easy to navigate. The selection was Adorable.checkout was easy. My package arrived in a timely manner and the quality was Absolutely Fabulous!
Hello Angelica,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I LOVE! The shoes and boots, I have purchased. They are cute and original.
I have also purchased clothing and I haven't been dissatisfied or disappointed with the quality or the items.
Hello Liliana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Well for starters 2 separate customer service representatives told me 2 separate things when there came to be an issue with my order. A week and half after the latest day my order was to be there my showed up. Before said time, my package was lost in the mail. When said package arrived, it was damaged and 1 pair of the 6 shoes were missing, which wasn't a surprise since there was a giant hole in one side and one side was completely taped up. Then when said missing shoes were brought to the customer services attention, I was refunded but refunded a smaller amount then what the shoes actually were. Needless to say almost everytime I have used Fabkids, it has just been issue after issue which is why a little over a year ago I canceled my subscription. I rejoined trying to give it another chance, and this time was worse then my original interaction. And when purchasing clothing, even if you buy a size larger, after 1 wash the clothing is too small to wear. So in turn its honestly not worth the money, or the aggravation that comes with it.
Hello Lora,
Thank you for sharing your experience with your purchase and membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Never received my order. Was also charged a membership fee that I never agreed to. The only good thing was I did get my money back after alot of hard work. Will never order from them again.
Hello Diane,
Thank you for taking the time to leave a review. Your feedback about your order and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Justfab sandals are great & always hold up with my kids. It's my preferred spot to buy sandals for the summer.
Great sneakers and great price. I always look at this website and see what sales they offer. Some items are pricy for my budget but they are good quality clothes.
Hello Gladys,
Thanks for the feedback! We value your trust in FabKids, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
Could not believe the price I paid fir 2 pair of children shoes! Great selection much better than going to a regular store! Super fast shipping. Will definitely buy from them again.
Hello Cathy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I am a member but have problems getting packages delivered to family in Texas always.
Don't know it'd it's Fab Kids or delivery com.
Unhappy customers right now.
Hello Gloria,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
All the rt sizes and got them in time for school thanks for the prompt order
Placed 1st order and signed up for VIP membership on 06 23. Placed 2nd order on 07 03 and have yet to receive either. Contacted Fab Kids as well as pitneybows and not much help other tan told my order would arrive by the 14th.
Well it yet to arrive and it's now the 18th.
So disappointed. Was really looking forward to receiving by my granddaughters birthday but not sure it going to happen.
I will most likely discontinue my membership and soul deff not recommend it again even though I did in the beginning.
Customer service can not get it to get her on dates of arrivals. Luve chatted with several girls and each gave me a diff solution or explaination to the issue.
Disappointed
Cjh
North Carolina
Good luck to all new comers..
Hello Cj,
Thanks for writing a review! We are sorry to hear if you are disappointed with our products and services. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Everytime I place an order, there is something that goes wrong with the shoes. They gave me a discount that doesnt work and then promises itll work next time. Im canceling and its only been 3 months.
Hello Charlotte,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered 3 pairs of shoes for my 2 yr old granddaughter in a toddler 6 When I recieved them the black boots were a adult 6. So needless to say not what I ordered. They were to be a Christmas gift,
Hello Linda,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shipping was fast and the boots are nice. My girls love their boots.
Love this site and delivery is always a little ahead of schedule. Some of the cutest clothes that I've ever seen that you can't get any where else. I refer this site too alot of people that I know.
Hello Jay,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Horrible experience. I don't receive updates and my order of over $200 is still pending. I ordered stuff on June 21, it's now July 7th and order still pending. I'm cancelling this subscription.
Hello Damikia,
We are sorry to hear if your order has not been shipped yet. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered on December 11 and as of January 19 I still have no received my order. It was supposed to be a Christmas gift I ordered in plenty of time for it to arrive.
Hello Hannah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am missing the boys shoes which was a gift! I have not received anything since and I am debating on canceling my subscription. This is the third time this has happened. Will this be resolved?
Hello Kenya,
Thank you for sharing your feedback regarding the missing product. We will contact you within 48 hours for further assistance.
Best,
Nelle
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felicia,
Wow! Thank you for loving the services we provide! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Have a wonderful day!
Best,
Nelle