Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Shoes were nice, I bought two pair that light up.
Daughter was scared of the lights and there was no way to turn the lights off.
Recommend an option to turn lights off.
Love Fabkids for my 2 girls, great quality clothing with great styles at a great price! Always coming out with great new looks that the girls love and always comfortable.
Hello Christa,
We're so glad that everything worked out for you. We here at FabKids try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
The clothes style suit the needs of my kids. I think the clothes are over priced. The only difference between fab kids clothes and those at places like Target and Walmart are the styles
Hello Tynnetta,
Thank you for providing feedback about your experience with FabKids! We always welcome the opportunity to improve our products and services.
Best,
Ivy
My experience shopping with you all was pleasant and I received my order on time and everything fits correctly I will be shopping online with all again thanks for a pleasant experience
Hello Katie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
There are always so many styles and colors and sizes to choose from. It makes shopping so easy!
I love all the shoes that I ordered. The clothing is a lot smaller than expected. I plan to exchange the clothing for a different size. The exchange process is easy and straight forward.
Hi Aja,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I hate that I have to opt out of the subscription most of the time (annoying) but the quality of the clothing is good. I love the active tees for my son.
Hello Kaylie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
My granddaughter who is 4 loves to go on the website and pick out her own clothes. She loves the colors and patterns, she knows how to get to the website on her own.
Hello Marci,
Glad to know that you like the styles! We always want to create unique designs for our valued customers like you!
XO,
Sherry
I spoke to someone on the phone to skip the month and was charged anyway and ordered two pairs of boots the same size and one was huge the other was true to size
Hello Jamie,
Thank you for sharing your experience with our member credit and the products you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We bought two pairs of light up shoes. One pair stopped working after a month. We returned them for a replacement. The replacement also stopped working within a month.
Hello Betsy,
It is with great regret that we received your feedback regarding the items we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
They run way too big for their size I got them for my granddaughter and I ended up having to give them to my sister because they were way too big not a size 7 more like a nine
Hello Bobbie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I got the wrong shoes and hopefully I get the right shoes that you guys didn't have too much to pick from. But other than that I love ordering from you guys. You guys are always on time thank you
Hello Katina,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
It took a long to get my order, but I love the quality of the clothes and shoes.
My kids love the clothes and I love the clothes and they actually last a long time
Hello Julia,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! Your comments will help us know what we can do better with our shipping service. We hope you have fabulous experiences with us in the future!
Best,
Jane
Very happy with quality of materials. Clothes fit well, and washed well, and Olivia liked them. Most of the clothes fit well, Olivia is in between sizes, so it is hard to fit her.
Hello Mary,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Sherry
Great site great prices great customer service awesome shipping great selection love the customer reviews especially like the fit area where it shows the percentage of fitment for clothes
Hello Wendy,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
XO,
Sherry
I ordered my daughter the two pack of dresses. I ordered the purple and the black and for some reason it didn't save and we ended up with two purple dresses.
Hello Rochelle,
We appreciate you taking the time to leave a review about your order. We'd love to help sort this out for you! Our Member Services Team will reach out to you via email immediately to help you further.
Best,
Bonnie
I always love to dress my girls, they love the clothing from fabkids.They love all the styles and colors. They love the dresses. They love it all they say we are fancy with fabkids.
Hello Rosaura,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
Navigating the site is easy. Do I think some of these prices are high? Yes, yes I do but the quality of the clothes are great! As well as the discounts
Hello Raven,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Horrible! You have to pay them $29.95 to be able to buy clothing from them OR you can pay ridiculous prices for their clothing. Lose lose. No thank you!
The whole - skip the month is a pain in the rear. The email reminder is nice, but when you click on skip the month, it doesn't take you to skip the month. So, the whole premise is a pain.
Hello Kirsten,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Akilah,
Thank you for sharing your experience with the light-up shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary