Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I have always had a great experience shopping with FabKids. I had a shipping address problem with my order and it was resolved quickly. I love the extra goodies that came with my order.
I ordered 3 outfits all xxl two were the correct size and one the one I really liked was a 4 not what I ordered. They were a present for my granddaughter. I am not happy
Hello Carolyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The process was fast and easy and the products delivered so fast. My child is in love with the shoes and boots. It is also easy to unsubscribe or pause the service if you want to.
Hello Eunice,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
One of the light up shoes I received did not work. I emailed to ask for assistance and got no response, and tried customer service and never got a response either.
Hello Katlyn,
It is with great regret that we received your feedback regarding the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The shoes are not good quality and smell like they are from China! The sizes are off and smaller than normal shoes. Even though they are cheap it's not worth the money or hassle of a subscription
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the that I can be a VIP member and get discounts on my kids clothes and shoes. I have 5 kids to shop for and it helps out. And my kids love picking out their own clothes.
Hello Lakisha,
Thank you for the great feedback on our products and the VIP program! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabkids.
Best,
Mary
I ordered my daughter shoes two weeks ago and I still have not received them. There is only the update that they left the facility in Texas. I still do not have the shoes that I have paid for.
Hello Aja,
We are sorry to hear that you haven't received your purchase yet. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I was told that there was no inventory after I had ordered and excepted the membership. Then all of a sudden there was inventory. Not sure what happened there.
Hello Patty,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Clothes aren't bad, they run sales often that make them more affordable, but the rewards points system needs some rethinking. I tried redeeming my points for one of the higher value coupons, but kept getting an error message. I tried one of the lower tier rewards and also got the same error code. I reached out to CS and was told that the lower reward had actually been redeemed and there was no process for reversing it (even though this was all caused by an error on their site). Seems very backwards that the coupon is "redeemed" and the points are removed from your account even before an order is placed. Then the coupon sits on the account for 30 days, which is still preventing me from redeeming the larger value coupons. I did not order that day. I will be waiting my 30 days to redeem the remaining points and will be canceling my subscription.
EDIT... after nearly 3 months, that coupon credit is still on my account, preventing me from redeeming a higher-value coupon. This is annoying and I find it hard to believe that there is nothing that customer service can do to fix this. I guess I just keep skipping each month.
Hello Carmen,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Reward Points.
Best,
Renz
My Granddaughter lived the items especially the shoes
She liked that her clothes from just fab kids were unique from the other kids at school at the playground anywhere
Hello Leona,
Wow! We are glad to hear that your granddaughter loves all your purchases! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
I am not satisfied with the purchase of girls sandals. The sole is very hard, material is not as described. It looks not the same as it's represented on the website.
Hello Irina,
We are sorry to learn that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have been shopping FabKids for my daughter for the last 3-4 years now. I love the pricing, the quality and the fact that my daughter always has a unique look.
Hello Stephanie,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Great Prices and it was Delivered on time. This was my first time ever on this website and they have great deals at reasonable prices. I will definitely be buying more items from this website z
Hello Sharon,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I was told Bella had a free pair of shoes I was very excited, I ordered a size 2 they sent me a size 9 I tried to send them back the process was to much of a hassle I gave them to my neighbor I will still shop with you all, I like your inventory I just want to be able to trust my orders will be correct
Hello Geni,
Thank you for sharing your feedback regarding the size that you received. We will contact you within 48 hours for further assistance.
Best,
Nelle
And this was my first purchase with five kids and my kids love their shoes. My daughter never takes off her boots, and the boys are so excited to show off their new shoes to their friends.
Hello Tara,
Thank you for the kind words that you said about our products. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
Unfortunately, the quality of the material was not what I was expecting. The colors in the site are more brighter whereby upon receipt of my purchase the colors seems fade out.
Hello Jeimi,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like I can choose when to shop. I like my money keeps banking. I shop a few times a year and get a lot of items on sale. My daughter has a awesome wardrobe. Always cute, fashionable clothing.
Hello Brooke,
Thanks for leaving us such a wonderful review. We are thrilled that you loved our products and services. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
XO,
Dean
Sebastian asked the right questions to help me with my return, helped me with the exchange and gave detailed instructions. Great customer service, friendly, and willingness to help!
Hello Diana,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by Sebastian. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth
Size was perfect. I will buy more. Just the shipping takes too much time
I have not received my order. My previous order before this one was not even received and I was told there was a problem with shipping and it was returned. This time I am still waiting for my order.
Hello Jacquie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
- Visit Website
- San Francisco, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Natalie,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia