Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
It said my order was shipped then I got notification that my order was returned because the package was damaged. I tried reaching out to the company for help and got no where.
I love the selection of girls clothes. I strive to make sure that my daughter has unique clothes. She also loves the options that the site offers. I will continue to shop in the future.
Hello Amanda,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I purchased six pairs of shoes, three of them didn't fit, so I was trying to exchange them. I kept getting the runaround and got stuck with the same three shoes.
Hello Anita,
Thank you for leaving feedback on your experience with the items you received from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I like the clothes, but it is easy to forget to decline a monthly purchase and twice I have called and asked to have my account deleted, they say they will but it never happens.
Hello Frances,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
It was great and everything came in as scheduled. Other than that I will purchase more items in future. Her rain boots had a tab missing on her boots other than that everything was good.
Hello Brandy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered 2 pairs of shoes. Used a prior discount and paid for shipping. They sent the incorrect size shoes. Had to contact and advise several times. Finally someone understood and offered to send the correct size, but only after I had returned the incorrect sized shoes. I told them it was rediclous I had to go through the trouble of returning the shoes, much less first returning the incorrect ones before I could even receive my actual order I already paid for and also paid shipping for. By the time I'd had actually received the shoes I ordered it will have likely taken 3 whole weeks. After saying ok, they then advised that they didn't even have the size I originally ordered anyway. So, then, I wasted ALLL my time trying to figure out what was going on and also agreeing to accept an exchange with nothing offered as compensation for the huge inconvenience. The company could have at-least offered my discount back to me since it went to waste in the end, or offered to ship the corrected shoes the moment they found out they sent the wrong size. All this wasted over a $10 pair of shoes. I canceled my supposed "VIP" membership and absolutely will never purchased from them again.
Hello Amanda,
We are sorry to hear about your experience with the returns/exchanges policy and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.
Best,
Allison
Great experience but monthly membership is pricey for me i'm on a fixed in come disability i wud love to keep purchasing but i can't afford to pay the monthly fee
Hello Pearlee,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Saw a BOGO (Buy One Get One free) offer and bought an item from Fabkids... it enrolled me to an automated VIP membership and deducting 30$ every month. It was very painful to get the money back & close the account after purchasing for the amount they auto-debitted from my account. The goods are not so cheap and the sizes they send are worst. Its a very painful thing. DONT MAKE A SINGLE TRANSACTION OR you get locked
Hello Vijay,
We are very sorry to hear that you are dissatisfied with our products and services. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
My girls love everything I get from fab kids. Including my boys. They loved their shoes and I'm looking to get some cute outfits for my girls including more shoes.
Hello Jessica,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
I love ordering from just fab kids everything comes very fast and all the clothes are in excellent condition. Just fab kids makes ordering clothes convenient and easy for parents.
Hello Kristin,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I am not sure what happened but my shipment said shipped and then I received an email stating my product return had been processed. I never received the products. Very dissappointing.
Hello Keisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
So far I couldn't complain put had one of the kids shoes that came and doesn't light up and unfortunately had to be the ones she likes so this time sad
Hello Sandra,
We regretfully note that we received your feedback regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered and then got tracking information which got it here when i needed it. It never came they kept changing the date I didn't get it for another week.
Hello Nicole,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with the status of your order.
Best,
Bella
Had no idea they came with no boxes.
The sandles came wat too small om the front strap. My baby's toes would not fit and she does not have chubby feet.
Hello Andrea,
It is with great regret that we received your feedback regarding the items that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The clothes are cute, but are very expensive. The deals really only came when i bought the first pair of shoes which weren't great quality but good enough to play in.
Hello Ann,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The VIP membership charges your account $40/month automatically.
The clothes/shoes/etc. Are cute but not great quality.
Overall, not worth the money.
Hello Becca,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
The prices are cheap but you get what you pay for. The shoes scratch easily and they are hard and stiff. The quality is not good. The shoes do not last long at all.
Hello Jacqueline,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Said they were delivered. Never even gave me a way to check my address, sent to my old address, so I never received them, even after I reached out to customer service.
Hello Jane,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My Oder was delivered sooner than the expected date. My daughter was extremely happy. The quality of the products were fantastic. The part of the boots that light up are super bright.
Hello Krystal,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
Loved it the shoes was perfect and was a good choice that my daughter wanted and it was also perfect size not to big or small my daughter was so happy when they arrived.
Hello Ashley,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids. Have a great day!
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Virginia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz