Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
As a new customer, I was a little leery about making a purchase. However, I am very happy with my purchase and my daughter loves her "unicorn shoes". So glad I took a chance!
My daughter dress ripped in the back by the buttons on the first day she wore it and all she did was move the dress was not to small it had fit her perfectly
Hello Jennifer,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love the prices and the rush to get them here quality is excellent as well
Never received one of the items ordered. Customer service is horrible.
This site allows my daughter to be age appropriate and still look fashionable. The site is easy to maneuver and has beautiful styles for the funky, cowboy, down to earth, jazzy, sweet or sassy girl.
Hello Dejelle,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Still awaiting a refund charged to my credit card for a credit put onto my account 8/6/19. No information on reversing the charge and I've not seen the $29.95 places back onto my card on file.
Hello Meliney,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I accidentally ordered the wrong size girl shoes and don't know how to return them. Also, I got some money in credits but don't know how to use it and need new shoes for the kids!
Hello Amy,
Thank you for sharing your experience with the item you ordered and the monthly member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My son had a growth spurt and I needed to return all of the items I purchased! Luckily the next size up was available for all of the items and I had them at my door within 10 days. It was so easy.
Hello Anne,
Thank you for the great feedback on our return policy Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
During the school year, my children wear uniforms. The summer they look forward to our FabKids order and it makes shopping so easy and simple.
Everything fit really good and she loves it. I will most definitely be ordering again. It was well worth it. And I will be telling my other friend's to order from.
Hello Cierra,
We are pleased that you have chosen our showroom here in FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I purchased clothes for my son. The quality is good but I feel the options are limited. Prices are ok to high, but I love that I can skip the month if I can't buy at that time.
Hello Jennifer,
We appreciate the feedback you shared regarding the options we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I just recently started using FabKids. The shoes are SO cute and fit just right. The leggings are great quality and fit so much better than big retail stores. Highly recommend!
Hello Kristin,
Thank you for the feedback! At FabKids, our mission is to provide our members with only the nicest, highest-quality items. Our number one priority is the satisfaction of our members.
Best,
Mary
High quality clothing I love the fabrics the color schemes are very beautiful very happy I made a Christmas gift and the little girl love it! Thank you
Hello Annie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Didn't receive my package. I took the correct protocols to ask about. I just didn't save the reps number that I talked to. Lost money, but lesson learned.
Hello Akeyla,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love shopping here. My daughter love all the things I got for her. Especially her boots. Her sweater and jackets are very warm and soft. Love this place.
Hello Kelly,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Fabkids, my kids and grandchildren I shop on Fabkids for their clothes, shoes, etc. I have been shopping online with Fabkids for about 1 1/2 yrs.
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
A shipping label was created but items never shipped. After a month and a half and speaking with customer service 3 times regarding the order, a refund was finally issued. Horrible customer service.
Hello Brandi,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- San Francisco, CA
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaToya,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia