Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
My daughters dress was poor quality. The sleeves were not the same on her dress. Very upsetting, we saved the dress for a wedding rehearsal dinner and she couldn't even wear it.
My order never came! Will not order from here again! It's been two weeks and nothing has came nor have I received any information about my order. No email no phone call, nothing!
Hello Victoria,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
I wish it came with directions. My daughter threw out the box so I was out of luck on how to use the item. I threw it away. It was a waste of money because you sent no directions with the product.
Hello Alison,
We appreciate you for taking the time to write a review about the item you received. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.
Best,
Allison
We love our fabkids orders! We learned very quickly that clothes for the girls run a tad small, but we just size up and it's great! The kids love their clothes and shoes!
Hello Maureen,
We value the trust you have put in FabKids and would like to thank you for the amazing review about the merchandise and its fit. Our team continues to work hard to produce high-quality items that will meet our members' needs. Have a great day!
Best,
Bonnie
This time was ok. I was hesitant to order again after the last order was missing 3 pair of shoes. I called customer service but was never credited or replaced on lost shoes
Hello Tina,
Thank you for writing a review! We are sorry to hear if your items were missing. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I love FabKids! They have great quality clothes, outfits and shoes. My daughter loves rainbow unicorn stuff, she loves her unicorn boots and her light up shoes in rainbow colors u guys Rock!
Hello Tiffany,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I made a purchase it was taken off my card never received the delivery and a week later I had to call Fabkids for them to say it was returned to sender and none of the items available
Hello Yolanda,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Very easy to order and the surprisingly fast service around the Christmas Holiday! I am very happy with the shoes I ordered for the little ones. They absolutely love them!
Hello Tameira,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Not what I expected, boots tore after o e day of wearing.!
The shoes were to big I got a size 2 that is what she wears and the wear more like a size 4or 5 they were huge
Hello Kathy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was great! Great price. Great club can't quickly. I was just wondering if you guys still have stylus or what happened to the status? It's easier quicker to just take a box I think from a stylus
Hello Cesar,
We value the comments you made about the styles of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I liked the purchase with FabKids as the foot wear is comfortable and very reasonably price. The accessories were good also. I have worn my boots and love the fit.
Hello Evelyn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The items I purchased were two pairs of shoes, and they worked very well for my child, along with the fact that they were priced extremely well for the way kids are on their shoes.
Hello Jaz,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
Good quality shoes. My daughter love their shoes. I would definitely recommend.
I had no idea that this was a membership. After buying 2 items at a great price, I received notice that they charged my credit card $50 that I had not approved.
Hello Adva,
Thanks for writing a review about our membership and our pricing! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Total scam. They say you're signing up for emails but once you place an order they take your payment method and charge you a 50 dollar subscription fee and if you cancel it they cancel your order
Hello Hannah,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I love the sales, the kids clothes styles and selections. I do wish you had more selections though and bigger amounts of inventory. Happy customer regardless.
Hello Kira,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very very satisfied! Loved the clothes also the foot wear is awesome fit my granddaughters perfectly and they both loved everything and wants to order again!
Hello Sherry,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I always have problems finding sneakers for my daughter she have some problems with her feet and I can only find the sneakers she need at a good prize on fabkids for some reason.
Hello Anddrea,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was the wrong size they are way to big. I can't even ware them I thought they were a size 7 for little kids not grown-ups but I can't even fit the shoes
Hello Zoe,
We regretfully note that we received your feedback regarding the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I received a email that my order was delivered and I never received my order I called they told me to give it a few more days up to this date I have not received my order I told the agent I was upset he didn't seem to care he said just to wait I am still waiting
Hello Jessica,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
- Visit Website
- San Francisco, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Blanca,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz