Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
When you buy once from them they automatically take 50$ every month from you even if you dont buy! They got me and i could not have my money back. And the shoes are cute but they do not lasts they are sheap. WORSE EXPERIENCE EVER DONT BUY THERE!
Fast delivery, good products and quality.
Thank you to help me to dress my daughter for over a 4 years
I am a real customer for more than 3 years.
My daughter is using this clothes and shoes with any issues.
I do a lot of online shopping and am generally quite savvy about it, so boy, did I ever feel like an idiot when I rushed through the process to get a free FabKids outfit, only to realize I'd signed up for a monthly subscription! Yes, it was completely my fault for not reading the fine print, but honestly, I just never expected it. I thought FabKids was like a cheap GapKids or something, and just trying to make a name for themselves with some giveaways. Then I realized what I'd done, and freaked out when I saw all of these negative reviews. However, when I called to cancel, they were pretty prompt about it, just gave me one counter-offer of more loyalty points to stay, and then went ahead and cancelled my account. I got a confirmation of the cancellation immediately, so I can't complain there either. As for the outfit itself, it's cute and reasonable quality, I just hope it fits the girl I bought it for as returning it won't be an option. A monthly shopping club isn't for me as I know there will be months when I forget to "skip", but I was pleased with FabKids customer service both in placing the order and cancelling my subscription.
Fun while it lasted.Nice clothing. My child is now a teen and has pretty much outgrown FabKids. Great for ages 2-13 though.
I prefer to buy American made merchandise when possible.
Hello Susan,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have now purchased shoes and clothing for my son from FabKids! I love everything I've gotten for him; and so does he! They have great quality products!
Hello Natalie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My son loves shopping at FabKids for their fun designs and comfortable stylish clothes. He likes that he can customize his likes and incorporate them into his wardrobe.
Hello Angela,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
I ordered some shoes and a few clothes 1 pair of the shoes has already fallen apart. The leather is peeling off of the shoes. My kids loved how they looked, however the quality is not great.
Hello Lacie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was put on FABKIDS VIP, without knowing it, I tooordered stuff for my grand daughters in Sept, I have tried to cancel the membership and they told me it was as of last month. Once again they took money off of my credit card this month, now I am replacing my credit card so they can no longer take money from me, and I have 120.00 on a account I will not use, this time I am furious, last time I was pleasant on the phone. Oh and by the way their phone number just gives you junk advertising now and no customer service! BUYER BEWARE
1st and all the price was okay it gets you by saying the 1st one $10.00
I bought boots for my granddaughters and the size were too big it doesn't say they run big
Hello Aida,
Thank you for sharing your experience with our prices and the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I really enjoy this membership! It really comes in handy with my daughters growing feet! Love not having to go anywhere and I love the selection and so does my girl!
Hello Ashley,
We're glad you enjoy our unique styles and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My shopping experience was great. Also the shoes are a great price which is amazing since my kids are so rough on shoes. They were delivered quickly! Fabkids for the win!
Hello Kmya,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My granddaughter loves these so much, she took off her sandals on an 80' degree day and wore these instead. She absolutely loves them! Wears them over her other favorite boots.
Hello Tracy,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
They are true to fit and so stinking cute! My girls loved their new booties and my boy is SO handsome in his new church attire! Will recommend and use again!
Hello Jessica,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I canceled my membership with fabkids and then randomly started getting charged every month to renew my subscription. I called and they said my membership was canceled months ago due to inactivity. I said that's impossible because I'm STILL getting charged for it. It always gets declined thankfully because I keep my debit card locked for this exact reason. But NOW IM GETTING CHARGED ALMOST EVERY OTHER NIGHT from FABKIDS trying to charge my card. Like they know I called and tried to remove my card. EVERY OTHER NIGHT. SCAM.
Hello,
Thanks for sending your review! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
So excited to give my kids their gifts! A 70% off deal totally blew my mind, I couldn't resist. My daughters Birthday is coming up so it was the perfect opportunity to become a VIP member
Hello Amanda,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Weeks after I bought shoes, I was charged from my debit card for double the price and one of the white shoes I had bought had a stain on them when I opened the packaged. Won't order here again
Hello Molly,
Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
When you spend that much on kids shoes, you'd expect it to be shipped in a box. It was a gift and I had to go to a different shoe store to see if they'd give me a box.
Hello Elizabeth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Had to wait a week longer than expected for the shorts to be delivered, but they're a perfect fit for my daughter and we both love them. The tag is a but much and makes her itchy, but other than that
Hello Romona,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My first time ordering from here my package was supposed to be delivered before Christmas Eve I called twice the week before Christmas to get an update or a refund the person I spoke to refused to give me a refund stating I just had to wait until after the delivery window to receive a refund which was the next day and I finally called back and received my refund for the package that I still never received I would never buy anything from here
Hello Regina,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Audrey,
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Best,
Nelle