The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I have tried to contact support several time, I never recieved my order, Purchase date was 9/19/20 still nothing and no response from support
I will not order again
Tried to cancel my memebership as well, cant get a response for that either
The items received were of much lower quality than I'd expect for the price of the items. I found a much better quality version at Walmart of all places, for half the price being charged on FabKids.
Hello Kimberly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality and the prices we offer. Our Member Services Team will contact you right away.
Best,
Allison
I have 4 grand children and fab kids is an awesome resource, I do the monthly subscription, it allows me to keep the kids in the latest styles for the latest season
Hello Christine,
We are glad that you are loving your FabKids VIP membership. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Fabulous. Awesome. Beautiful. What'cha think Fab Kids? New slogan? Although this is not a "Name a new slogan" contest, I know! Perhaps a review and a recommendation.
"Come Join Our F.A.B Kids!"
Hello Michelle,
Thank you for sharing your experience with our VIP membership and the sizes of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
My items have been waiting to be picked up by the carrier for 3 weeks. By the time I get my order, the clothes and shoes will be almost out of season.
Hello Amy,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was fast easy and exactly what my daughter was looking for and when I received them she loved them size was just perfect can't wait to see my baby next pick
Hello Monica,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
The shoes were exactly what I ordered, they fit my kids well. They were shipped to my house within three days, and I did not ask for( or pay for) speedy delivery.
Hello Kacie,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
My experience has been nothing but the best. My daughter loves unicorns so of course she loved the shoes. The shoes that I have gotten her are her favorite color as well.
Hello Shonkera,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love FabKids! Great deals. Always shop here for my kids. I would recommend anyone to shop online with them. Great deals an you always get in store credit which is helpful.
Hello Kristen,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I buy clothes for my granddaughter, she loves everything I pick out. I have gotten good deals. I ordered just boots and shoes on my last order. Everything has been very nice.
Hello Sue,
Wow! It's nice to hear that your granddaughter loves everything you've ordered for her! We always want to create unique designs, beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Nelle
I pay around $25 per month, and then get to do a shopping spree with both of my kids for their seasonal clothes. Lots of cute and trendy choices. My kids and I love it!
Hello Anne,
Amazing! We are overwhelmed to hear how happy you are with our products and services! We will make sure to continuously create unique products at a very affordable price that suits the needs of our valued members like you! Have a great day!
Best,
Nelle
I got two pairs of shoes for just $11. Although one pair was too small, I was easily able to return for exchange for free. Got the right size needed and quite quickly. I recommend!
Hello Jessi,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I love Fabkids products and service speed. I really love how they email me letting me know of all the new items and promotions. Lastly, my daughter loves her clothes and shoes over the years.
Hello Cynthia,
Wow! Awesome feedback! We are glad to hear that your daughter loves your purchase! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Still waiting on my package to arrive that I ordered before CHRISTMAS OF LAST YEAR. WAS TOLD MY PACKAGE WILL BE HERE TODAY AND STILL NO PACKAGE. I WILL BE CANCELLING MY MEMBERSHIP WHENEVER MY PACKAGE ARRIVES, IF IT EVER ARRIVES! NOT A SATISFIED CUSTOMER! If I could give 0 stars I would
Hello Joy,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I didn't purchase anything & you better refund my money if you see a transaction!
The same thing that happened to Melissa of Sheffield, AL happened to me! Except she got helped I got told ~\•.•/~ I don't know what to tell you…. I didn't agree to pay EVERY SINGLE FREAKIN MONTH! I have four kids and lost my job and I still have to pay bills but from from a single paycheck! I really wish it was easier to maneuver! I love the products tho :/ just hate the fact that it had to be that way!
Hello Kristina,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
My experience with fabkids has been wonderful. I can't wait to make my next purchase.
My g/daughter's shoes are ALL sorts of sizes. Her size in shoes are 13. Her black sandals that I just ordered does not fit and the strap is way too short. The 2 pairs of tennis shoes are too big.
Answer: Omg! I didn't realize I signed up for a membership when I made my purchase! Ahhh this is a pain! The lady almost didn't let me cancel!? They also won't give my money back!
Answer: They charged me 39.95 and still charged after I skip a month. There scammers.
Answer: Even after I cancelled I was still charged until I cancelled my credit card scamming company!
Hello Mcknight,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you within 48 hours to help you further.
Best,
Nelle