From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I love this site because I get some great looking awesome quality clothes and shoes for the BEST prices!
I love the quality of everything and so many cute styles to choose from. I absolutely love the fast shipping and the free returns. You don't have to worry about finding the instructions to print or request a return label, it's already inside along with the package being resealable. I have to admit the prices are a little expensive but the sales are great!
Hello Brittany,
We're so glad that everything worked out for you. We here at FabKids try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I had such a great experience with fabkids, I will definitely be ordering again, and again and again.
Hello Lisa,
It’s great to read your feedback about FabKids and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
I absolutely love fa kids for my daughter Amiee... she loves everything and looks forward to ordering everything month...
Hello Heather,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
Everything fit really good and she loves it. I will most definitely be ordering again. It was well worth it. And I will be telling my other friend's to order from.
Hello Cierra,
We are pleased that you have chosen our showroom here in FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Love the clothes and the ease of shopping. Just wish they used a faster delivery service. Takes 3 weeks
Hello Cindi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
They always have the cutest outfits and are stylish. My daughter loves all the outfits she gets! She always asks what she's getting next.
Hello Kateri,
Thanks for the feedback! We value your trust in FabKids, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
Many of the items are a bit over priced. The quality isn't bad, but overall I find it hard to justify spending that much every month
Hello Darylyn,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
Best,
Ivy
I've had an item missing on my order and can't seem to reach out to anybody to help me. I had 2 other items that were really great
Hello Isabelle,
We count on our members to bring situations like this to our attention, so thank you. Here at FabKids, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
It makes me very uncomfortable to give this review. Although the employees in Fabkids customer service department try hard their language skills make it difficult to get the problem understood and taken care of. This makes it extremely irritating when you already have a problem. The language difficulty seems wide spread throughout the department. This has happened a couple times to me and other people I know who shop at fabkids.
Hello Gretchen,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I have now ordered 4 boxes and I am impressed with each one. The clothes are well made and include great brands. Customer service was also very helpful getting me started and their response time was very quick. I have no complaints!
Hello Christina,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
My daughter was very excited to receive her order especially since one outfit was perfect for her Halloween party with her Daddy
Hello Letise,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
All the clothes fits right on my daughter and son. It looks great and they feel great in it. My friends and family all love how my kids dress.
Hello Ibis,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at FabKids try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
We have been doing Fabkids for a while, and love it. The value is our of this world, and so is the style.
Hello Amy,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
The clothes are absolutely adorable fun and oh so cute the 2 girls I buy for always love the outfits they receive.
Keep up the good work FABKIDS..
Hello Patricia,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
I received an email a few months ago about and offer for 2 pairs of shoes "FOR" $9.95 but when I went to the cart, it was coming up way higher. I contacted them via chat and phone and was told "I" read the email wrong, the offer was 2 pairs of shoes "FROM" $9.95 not "FOR" $9.95. I sent them all the emails I received as proof of what I was saying and they still said "I" was wrong. Only after I complained publicly on social media, they honored the email. I received the shoes and they were poorly made and did not fit my daughter so I sent them back at the end of August. They sent me an email on September 26th saying they received my return and that my refund would be processed in 2-5 business day but that never happened. I contacted them today to get an update and I was told that the "system" does not process the returns even though they sent an email saying it did. I was told today that the refund is going to be processed today and it can take 5-7 days which is not what the return email stated. When I continued to question why I had to contact them about not getting my refund, I was told there was a "system glitch" which was a total contradiction since I was previously told the system doesn't generate refunds. I asked for an address to the corporate office and was given 2 email address that don't work and now am being told that my complaint "may" not be answered.
Hello Tracie,
We would like to sincerely thank you for notifying us about your experience with FabKids. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
My order never came! Will not order from here again! It's been two weeks and nothing has came nor have I received any information about my order. No email no phone call, nothing!
Hello Victoria,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
Halloween leggings worn one knee white from wear. Very disappointed! Upset that with one wear my daughter won't be able to wear them again.
Hello Jennifer,
At FabKids, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that we are very sorry. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
Cute outfits for biys and girls. The quality is boarder line. And the price is up there. I think creidits that we have. We shoukd be able to use anyway that we would like to
Hello Rebecca,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My 7 year old Granddaughter Loves all of her items! She has tried on every item 3 times like the boots, she still have them on as I type my little princess.
Hello Linda,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Natalie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy