From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I absolutely love the clothing Fabkids carries but the sizing is totally off! I ordered 2 dresses that were the same size, one would fit an adult one would fit a toddler! They both have to go back! I'm so bummed!
I love the unique styles offered for my daughter. I love how sets are coordinated together for that perfect look.
Hello Kimberly,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Look forward to ordering every month! It never disappoints! Always something new, different and stylish for my daughter each month!
Hello Candace,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Only one outfit out of three fit correctly the others were too big and were not wearable. I have no idea how to exchange them.
Hello Jeanie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I am really happy with how smoothly everything goes. I have the wrong size I just send it back and get new ones once I get credit in my account.
Hello Arita,
Thanks for the shout out! We're glad you enjoy our unique styles. At FabKids, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
XO,
Ivy
I loved this at first just skipping months but last month I skipped and I think I did it a couple days too early and I got charged. The clothes are great but not in my budget right now
Hello Mel,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Loved everything we ordered, and got such great deals in the warehouse clearance sale. Doesn't get much better!
Hello Meredith,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
We like the style and selection available, just wish you had more. Especially in the boys department.
Hello Ieshia,
Wow! Thank you for the feedback! At FabKids, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
I love this website and so does my daughter! This is sooooo convenient for parents who hate going into stores such as myself!
Hello Kandis,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
The clothing on FabKids is great quality I like this selection choices. However, it is very difficult to find the "skip the month" option. I can find it a lot easier on Fabkids than just fab. I get very frustrated when I get the monthly fee and then can't apply it towards Clearance items and only use it towards new product. I think if I have paid, the credit should be allowed to go to whatever I purchase Clearance or otherwise
Hello Amy,
Please accept our sincere apologies for the inconvenience you may have experienced. At FabKids, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Love the outfits, fits my daughter well she loves all the items a d is very excited can't wait for her to show off her outfits
Hello Roxanne,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Please do your research, this company will takes money even without send a product. When you call them and explain that you don't want your membership, they continue to bill you and then only offer credit. You then cancel again, use your credit and are caught in a never ending loop losing 29.95 a month.
Hello Anita,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Called and cancelled my membership, but the next month they still charged my card. Which, by the way, did not have enough money on it. I called them again & they had wrote down that our call was dropped & had no record that I called to cancel...
Hello Sarah,
We count on our members to bring situations like this to our attention, so thank you. Here at FabKids, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
If your looking for shoes in general on google don't click on this site. Your not buying shoes your buying a contract to allow them to take $29 from your account every month and never contacting you to confirm.
Hello Courtney,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love the way everything fit on my granddaughter. She loved the unicorn pajamas and slippers the most.
Hello Michele,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Love the outfits, cant decide which is my favorite, Christmas outfit, dress, or mermaid shirt with scale pants. Dont know what I'll choose for her to wear for Christmas day. We might have a fashion show.
Hello Jennifer,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
I enjoy shopping with my 4 yr. Old on your website! She loves all of your clothes and I love how convenient it is to just save my credits and when I am ready to shop for either seasonal or traveling it just works out great!
Hello Maura,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Product is good, shipping was fast, info on shipping was great. Can't wait for kids to see it Christmas morning
Hello Erin,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
I ordered a leggings and top set in medium but received leggings in medium and a top in extra small. I called the customer service number and explained what happened. I was sent a return label and was told a medium top would be sent. After waiting two weeks, I received the exact same xxs top. I called customer service and was sent another return label. The service person seemed to have some difficulty with English and had a hard time understanding me this time. I'm planning on cancelling my Fabkids membership now.
Hello Julie,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The quality of the clothing isn't that great, poorly made the matirial isn't great quality. The other thing is about skipping a month, I called the other day to skip a month she said she did but they lied to me because I was charged anyway. I don't want to buy anything from here anymore.
Hello Cynthia,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tanya,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with FabKids! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy