From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I didn't know I was charged a monthly subscription fee. The print is so small, I could not read it. But, thank you for the partial reimbursement with clothes.
Love their clothes and shoes on my daughter and she is very happy! Happy Baby then Happy Mommy! I couldn't be more happier
Hello Jessica,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
My daughter really loved thought they were very pretty and comfortable. She loved the glasses and especially the rompers. She says they are so comfortable and soft.
Hello Nancy,
We are pleased that you have chosen our showroom here in FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I've never had size issues at all and my girls are always happy to get their order. They have a selection of clothing where you are able to find something for each of your kiddos.
Hello Rosio,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
I've bought clothes for my daughter and they are cute. Their VIP program charges a monthly fee if you forget to skip the month. They do not provide a reminder, only receive an email after they have charged my card. I then went to cancel my VIP membership, but was told I would lose the funds I had already been charged unless I used them up before cancelling. Wish they would be more upfront on the monthly charge with an email reminder and then allow you to avoid future charges without losing the funds in your account. Not worth the hassel!
Hello Robin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I am a VIP member at FabKids and I have never had a bad shopping experience. It's always fast delivery and excellent quality materials. My daughter loves their clothes and stylish outfits. I will continue to shop with them!
Hello Yolanda,
We are honored that you have chosen us and placed your continued trust in FabKids for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,
Ivy
Great quality, fun colors and prints! Fast shipping! Sizing is accurate and consistent! Shoes are so cute and also great quality!
Hello Jaime,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
I love everything I buy online for my daughter, she's always excited to get her new clothes. I recently purchased a pair of rain boots for her & an umbrella. Every body at her school loves the rain boots. My daughter is happy every time she gets a complement about her boots!
Hello Candelaria,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
Size's are off. Shoes are a whole size bigger every time. Down sizing are always too small clothes are a hit or miss but super cute
Hello Phyllis,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Love this site and delivery is always a little ahead of schedule. Some of the cutest clothes that I've ever seen that you can't get any where else. I refer this site too alot of people that I know.
Hello Jay,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Honestly, everything on the site is cute and then I get it at home and the quality is just bad. Such a bummer! Justfab and Fabletics are both fine. They need to step up the kids line!
Hello Jessica,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
My child has outgrown your companies products and the selection is very childish for teenage girls
She has asked me to stop buying the product.
Hello Sangeetha,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Ordered 2 pair of shoes as a gift for someone. They sent me a package with a different second pair than what i had ordered. Called up customer card and initiated a return.
This is heights of negligence. Why the hell I should get into a contract to receive incorrect items.
Hello Hafees,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Always a great deals on pieces or outfits for my grandson. I Greatly Appreciate all the details and great work by everyone involved. Thanks for your attention to materials and looks for little boys.
Hello Angela,
Thanks a lot for the shout out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
If you like the style it's quick and easy to make the online purchase. I shop for sale and clearance items so there is a usually little available sizes. Otherwise I am satisfied with my purchase.
Hello Marns,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,
Ivy
My daughter love the cloths and the shoesI will be ordering soon. Very soon the shirt and the pants are very comfortable.
Hello Alicia,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
Their clothes are well made and lasted a bery long time! My granddaughter eore them for 2 years and loved them
Hello Denise,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
We don't have to wait to Long for our package. Costumer service always is there to help you with any issues that may occur.
Hello Margarita,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Absolutely love everything I have ever ordered from fabkids my daughter loves everything fast shipping amazing experience.
Hello Kristin,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in FabKids. Happy shopping!
XO,
Ivy
My girls love everything I get from fab kids. Including my boys. They loved their shoes and I'm looking to get some cute outfits for my girls including more shoes.
Hello Jessica,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cindy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy