From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Love the items, they fit true to size and my grandson loves everything, but, when I try to reorder his favorite shoes, you're always out of stock and he'll squeeze his feet into the smaller shoes.
Please stock up on your items.
I love FabKids! Great deals. Always shop here for my kids. I would recommend anyone to shop online with them. Great deals an you always get in store credit which is helpful.
Hello Kristen,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
No me gusta px sos veces me conéctate con ustedes para que no me sacaran más dinero y me cancelaran y no lo hicieron por lo tanto para mi es una mala calificación
Hola Yamilet,
Nos gustaría extender nuestras más sinceras disculpas con respecto a su experiencia con nuestro servicio. Agradeceríamos enormemente la oportunidad de discutir esto más a fondo con usted y nos pondremos en contacto con usted en breve.
Saludos Cordiales,
Sherry
I am a member but have problems getting packages delivered to family in Texas always.
Don't know it'd it's Fab Kids or delivery com.
Unhappy customers right now.
Hello Gloria,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Best website to shop you will never be disappointed.
Will recommended to family and friends.
Thank u.
Hello Loucita,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
Prompt and knowledgeable customer service reps. Speedy delivery and easy ordering online. No issue so far that couldn't be resolved.
Hello Bridgett,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
Clothes are very chic, cute designs, good prices. Their sales are always fantastic
And that's when I do shopping. I buy the clothes for my granddaughter Serenity, and she loves everything I have got her so far.
Hello Nubia,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Very good experience. Always cute girls clothes. Wish there was a bigger select for boys though! It's difficult to find cute boy clothes. Everything is cheesy, or sports, or super heroes.
Hello Melia,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in FabKids. Happy shopping!
XO,
Ivy
They have been great to me! A rep once expressed an item that was out of stock. She could have just reordered with standard delivery but it was for my kids birthday. Excellent customer service, I work in e-commerce fraud.
Hello Breana,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
This company charged me 29.95 even though I asked them not to continue my subscription. Then they told me what I paid for they were canceling and I wouldn't be getting my money back only a credit. I cannot use this credit now unless I pay extra money for shipping. I highly recommend buying from a different company as this one is a fraud.
Hello Robert,
We’re sorry to hear about your recent experience with FabKids and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I have had a hard time finding stuff for my daughter. I do not like that this is a monthly membership that comes out automatically unless you skip a month which sometimes I forget. Then when the money does come out I cannot find anything that my daughter would like. I have asked to be removed from the membership and it is difficult. And then when I have purchased items and I want to return them it is not easy to find the return label so I end up just hanging on to clothes that my daughter may not wear.
Hello Elizabeth,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I like purchase with fabkids. Price low, size perfect, clothes good.
I like the shoes for my girl. She like them, too. She like the clothes.
Hello Roserio,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,'Ivy
I enjoy everything I have purchased from you guys my granddaughter said you need some JoJo siwa items lol y'all are the best I love my deals also makes it very easy to afford you guys and caydence is very happy
Hello Tracy,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Order came faster than I thought it would... Love that I get to use store credit to order my daughter items
Hello Carlissa,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
I did my first order with fabkids and i am very please with my order and the quality of the clothes i received.
Hello Verna,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I'm getting charged for something that I'm not receiving! I keep telling you that I don't want to keep getting charged!
Hello Glorimar,
Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Fab kids signs you up even if you don't know you are signing up. Too bad because I would have been a good customer. If they could really stand by their business they would not have to take money from your account.
Hello Joalla,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I placed a ONE TIME order for my daughter. I did not realize making a purchase entered me into a membership that cost $29 a month! They took this money from my credit card for over a year and the amount came to $435! When I called they said I have a $435 credit for purchases. My daughter can no longer fit the clothes they offer so I wanted a refund. They initially processed the refund March 2018 and told me it takes 3 months to process and mail out. I have been calling every 3 months and they give me a different excuse each time and tell me they have to reprocess the return and it will take another 3 months. I have been trying to get a refund for over 1 year and I STILL DON'T HAVE IT! They acknowledge they owe me a refund but they won't give me my money back. The last time I called, the customer service agent said she was going to start the process for a refund again and send me a confirmation email. Well the email said she cancelled my membership (which was already cancelled at a prior date). NOTHING IN THE EMAIL REGARDING MY REFUND! I'm going to reach out to my local government official to see what steps I can take to block this company from doing business and business transactions in the United States.
Hello Kim,
We count on our members to bring situations like this to our attention, so thank you. Here at FabKids, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I ordered shoes about a month or two ago from fabkids and I'm high displeased. Not only was I unaware that I would be charged a monthly fee afterwards but they are refusing to refund me my money. I'm a single mother of 4 struggling and fabkids stole the last bit of money I had for gas for the week. I intend on taking this to the better business bureau. This whole company is a scam and I'm taking this to the higher ups until i get my money back
Hello Barbara,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I order strip multi colored jumpsuit outfit and jean ruffle short romper and I love each and everyone of them
Hello Kenifha,
It’s great to read your feedback about FabKids and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monique,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy