From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Clothes were of average quality. I feel like I could have gotten the same quality cheaper at Target or Wal-Mart.
Love fabletics leggings. I have leggings from local stores and they don't compare to fabletics. My favorite are the powerhold
Hello Brenda,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I like the online with FabKids it's easy, lot to chose from, well made and priced fair. Shipping and returns are also easy..
Hello Rhonda,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at FabKids, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
The quality of the clothes are great. I always love the styles and are satisfied with my purchases. I would recommended trying them out.
Hello Crystal,
Thanks for the feedback! We value your trust in FabKids, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
I really like the clothes quality. I don't think there is a large variety so I find it very annoying that there is no "opt out" option each month and I'm automatically charged
Hello Sara,
Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Everything that I get from here is a great fit for my 6 year old. I haven't had to return anything or make a complaint.
Hello Tashica,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Still awaiting a refund charged to my credit card for a credit put onto my account 8/6/19. No information on reversing the charge and I've not seen the $29.95 places back onto my card on file.
Hello Meliney,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I have 4 kids but I barely use this website. I have more important Bill's then this. And to have to remember each month to skip not to get charged is crazy. I have an overdraft fee this month which is taking away from my important Bill's. I didn't have $29.95 in my account and then my bank charged me for that and a $35 overdraft fee. Why can't I get my money back?! I just decided to cancel my d*** membership!
Hello Laquena,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
If you aren't going to be able afford a monthly payment, don't go for the deals they have a membership attached that will pull money quickly and sliently without your knowledge. They charged me several times before i noticed. Stay vigilant with websites like this one.
Hello Marquita,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
The products are terrible. I bought 2 pairs of shoes that literally fell apart within a week. I also did not realize they charge $40 a month when you sign up and they wouldn't refund it once I figured it out!
Hello Brittany,
At FabKids, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Full of $#*! only thing is you do get your stuff on time but then they began taking money out your account for bs
Hello Kingstonn,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Charged me nearly 60 dollars called to cancel, talked into "skipping" the month until I use my credits. Placed a order, never received it. Called twice to talk to supervisor, was told they were busy. Never called me back. Lost 60 dollars for nothing! Horrible will never shop with fab kids or shoes again
Hello Angel,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
The worst experience ever, after they messed up my address, I was told my order was back at the facility && I had to wait another week for my order. Then In the process of getting it reshipped I'm told the shoe I ordered is now out of stock! WTH type of business are you guys running here? Very unpleasant experience with fabkids and hopefully whatever scam they're running gets shut down quick. Just not fair to the kids and parents, especially during Back To school season.
Hello Qui,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
My order still hasn't even shipped after several days despite website stating "processed and shipped within 2 business days".
My Facebook messages are flat out ignored.
Chat just makes me talk to a robot.
Don't bother, just go to the outlet stores. You can actually try stuff on there anyway..
Hello Megan,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
The clothes were Not true to size. My daughter complained the pants were way too small it was a complete waste of my money
Hello Denise,
Please accept our sincere apologies regarding your recent purchase with FabKids. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via private message within 48 hours.
Best,
Ivy
I had hesitated to buy from FabKids because the previous items weren't what I was expecting... this time I totally scored great and fashionable pieces! Quality, Design... Size, everything received is just gorgeous! Way to go Fabkids!
Hello Merling,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
Fear fit for my daughter, quality is good as well. Would most def recommend to others, washes well also true to size
Hello Andrea,
Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!
XO,
Ivy
I ordered a size 4 shoe for my 7 years old daughter and you guys sent me a size 13 instead and she cant fit them I paid my money to you guys for nothing I'm very upset I will not be ordering from you guys nomore THANKS!
Hello Whitney,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.
Best,
Ivy
My daughter is very picky so I love just shopping on fabkids and she's choosing clothes shoes that she likes
Hello Andrea,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
I'm always asked about the outfits my daughter has from FabKids. They are cute, unique, fun, and comfortable. Its almost the only place I buy her clothes and shoes.
Hello Elizabeth,
Wow! Thank you for the feedback! At FabKids, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy