From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Quality for price... It could be better and pricing for the dude that is high up does not even appear
My granddaughter loves shopping on Fabkids and I would do anything for her. A lot of variety and availability!
Hello Tina,
Thank you for trusting us and for shopping with us. FabKids is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
My daughter is never disappointed by the selection process and is always ecstatic. Quality is great and Emma loves it all
Hello Gabrielle,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
They take extra payments while your a member and then they keep taking after u cancel your membership. I've lost hundreds of dollars. I always get in contact with someone easily but they never delete my banking information like I've asked or refund money
Hello Tasha,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I don't have an account with them I've never used my bank account to see if
Hi Octavia,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Great books to teach children the Christian values that are so important especially in todays society.
Hi Patricia,
Thank you for the 5-star rating and for writing a review! We always like to know what our members are thinking so we know where to improve. Have a great day!
Xo,
Jane
None of the clothes I ordered fit, and for some reason when I returned I was only able to receive store credit? Still unsure as to why that is since it's been impossible to get in touch with a customer service rep. Not looking forward to being stuck on the line cancelling my justfab order once the refund comes in.
Hi Samantha,
Thank you for the feedback! We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
If I have a purchase here its fraudulent and I need to hear about it because I've never shopped here?!
Hi Mia,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Ordered shoes for my grand kids and had to pay only. 86 for the purchase because of my rewards. Then one pair was too small so returned them and had the replacement within 3 days. I love FabKids and shop with them quite often to get terrific deals and cute items.
Hello Jan,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at FabKids try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
This site is a ripoff. Just don't. I had the worst time with customer service trying to cancel my subscription and they instead just canceled my order. I will never shop on just fab again, SAVE YOURSELF.
Hello Samantha,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I never got my items and they refuse to give me a credit! Worse experience ever! Will never buy here!
Hello Michelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.
Best,
Ivy
I've ordered a few things from FabKids and every time they do not disappoint! You will not be sorry if you order their amazing puzzles.!
Hello Meghan,
We are pleased that you have chosen our showroom here in FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I love this online store. They sell amazing things for kids. I bought stuff online and I couldn't be more satisfied.
Hello Dan,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FAbKids purchase! Hope to hear more from you in the future!
XO,
Ivy
Shipping takes entirely too long. The shipping fee for returns is ridiculous. The quality of the shoes are not comfortable. I'd be better off popular brand named shoes from a department store for far less.
Hello Bea,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I have not received my order. My previous order before this one was not even received and I was told there was a problem with shipping and it was returned. This time I am still waiting for my order.
Hello Jacquie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love that FabKids has cute clothes at good prices. I love that my daughter has clothes that are not like everyone else, but are cute and comfortable. She especially loves the shoes and leggings. I love that the clothes are good quality and don't wear out immediately.
Hello Marty,
We are pleased that you have chosen our showroom here in FabKids. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Great sneakers and great price. I always look at this website and see what sales they offer. Some items are pricy for my budget but they are good quality clothes.
Hello Gladys,
Thanks for the feedback! We value your trust in FabKids, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
I Got A Whole Outfit, Shoes Also My Grandbaby Loves... And That Makes Me Happy... I love the colors and the characters. Thanks A Bunch
Hello Catina,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Over priced low quality products after first wash colors fade right away and become rough to the touch.
Hello Mariela,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with FabKids. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Thank you for providing feedback about your experience with FabKids! We always welcome the opportunity to improve our products and services.
Best,
Ivy