From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Everything fits very well and love the cute outfits.
I just recently realized this month that my daughters have officially grew out of the sizes of clothes and shoes you provide. Thank you for your services and we have enjoyed the products we have purchased in the past.
Hello Tia,
Thank you for writing a review! We're happy to be of service! We appreciate you doing business with us. It's also great to hear that you've enjoyed everything you've ordered from us! Take care always and have a wonderful day!
Best,
Nelle
Excelente servicio y encantada con los productos! Buena calidad
Hola Ailin,
Gracias por tomarte el tiempo de compartir su experiencia maravillosa con los demás. Nos alegra que estés disfrutando de su compra.
Best,
Nelle
FabKids shipping was fast. The shoes are terrible quality, don't fit to the foot, and are very uncomfortable. Definitely would not recommend, no wonder they're so cheap. They may be cute, but don't get them.
Hello Noel,
Thank you for bringing this to our attention! We're sorry to hear you ran into some sizing issues and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I buy clothes for my granddaughter, she loves everything I pick out. I have gotten good deals. I ordered just boots and shoes on my last order. Everything has been very nice.
Hello Sue,
Wow! It's nice to hear that your granddaughter loves everything you've ordered for her! We always want to create unique designs, beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Nelle
Many items I order fit poorly... tight sleeves, too short. The quality is also subpar. Pom poms fall off, trimming comes apart. Seams rip easily. I'm cancelling my membership.
Hello Sheree,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality issues. We value you as a member and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
Awesome my daughter loves the clothes and I love the deals..
Hello Gina,
Wow! We're happy to hear that your daughter loves her clothes! We always make sure to make beautiful and quality items at a very affordable price just for you! Thanks for doing business with FabKids! Have a great day!
Best,
Nelle
I buy something about every 2 months and it's ok for little kids.
Hello Glenda,
Awesome! We are in deep joy knowing that our members are satisfied with the products and services we provide! We always want to create unique designs, beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I just dont think that it should charge le 29.99 a month when most everything is pric3ds above that and its the same as show dazzle and fab shoes
Hello Rochelle,
Thank you for bringing this to our attention! We are sorry to hear that you are not pleased with our prices. We strive to provide affordable prices, especially to our VIP members. Our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
I loved everything in my package however I didn't get everything I ordered. I'm missing the unicorn boots.
Hello Maria,
Thank you for writing a review! We're happy to hear you loved everything you've ordered and we're sorry for the inconvenience we had caused you for the missing items. Rest assured your concern will be handled well. Our helpful Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Sizes are inconsistent and the overall quality of the product is not great. I would compare it to Walmart, but I think Walmart has better quality
The products are nice and seem to fit my daughter well. However, when trying to check out and use my credits and receive all the advertised discounts I always have to make a call to their sales support team. Usually it goes quickly and smooth but it's not the most efficient approach. Enjoy using but to me if they dont fix the problem I will probably move on from the site.
Hello Eric,
Thank you for writing a detailed review! We sincerely apologize for the inconvenience we had caused you, especially when using your credit towards promotion. We value your feedback and we'd like to make things right. Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Ordered some items for my granddaughter as I usually do and FabKids never disappoints. She loves the jumpsuit and red sunglasses to be worn on Valentines Day especially. Customer service is good as well.
Hello Valarie,
Wow! We're happy to hear your granddaughter loves her jumpsuit and sunglasses! We always want to create unique designs for our valued members like you! It is our main goal to make our members satisfied with the products and services we provide! Have a great day!
Best,
Nelle
It has always been an easy process with ordering and getting my orders in a timely manor! Would recommend fabkids to anyone!
Ordering was a piece of cake, it shipped fast and was delivered fast as well! Love the material, she wore it to her father daughter dance
Hello Josy,
Awesome! Thank you so much for sharing your wonderful experience with FabKids! Glad to hear you package arrives on time! We're in deep joy knowing our members are satisfied with the quality of our products and services! Your daughter must be so lucky to have you, a very thoughtful and loving mother! We hope you have a wonderful day!
Best,
Nelle
Great clothes and fast delivery. Customer service friendly...
Hello Leah,
Awesome! We're happy to know your package arrives on time and it's also nice to hear that you're satisfied with our products and services! We always want to create unique designs for your girls! Have a great day!
Best,
Nelle
My daughter wore her striped leggings to school Friday, last week. Before lunch she called me to bring her more pants because there was a huge hole in the crotch of her pants.
Hello Molly,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality issues. We strive for 100% satisfaction and we value your feedback. Our Member Services team will be in touch within 48 hours to assist you further.
Best Regards,
Nelle
I enjoy seeing my daughter in unique outfits that you have
Hello Roberta,
Wow! This is such a wonderful review! We're happy to hear you're satisfied with the outfits you've purchased for your daughter! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Nelle
Good clothes and prices. The only problem I'm having is I'm still waiting on one dress I ordered
Hello Crystal,
Thanks for writing a review! We're glad to hear that you're pleased with the clothes you've purchased. We always try to keep our pricing as reasonable as we can for our dear members! Apologies to keep you waiting for your order. Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Ordered shoes for my kids. Several days after ordering I got an email stating that my return has been issued. I just need to return the items. Well I contacted customer service and they couldn't tell me why. That made me nervous off the bat because whoever issued the false return had my account information. Almost three weeks later and I haven't received my item so I look at status and it says it was delivered like 9 days ago: which it was not. I contacted customer service again, sent messages, had to repeat myself to chat bot and then finally to the actual agent and then without answering any of my questions, the agent left the chat. So now I have no product, no refund (so out the money I spent, and no answers. Very disappointed and upset with this experience.
Hello Corrine,
We sincerely apologize for the negative experience you had with us. We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Rest assured your feedback will be our utmost priority. Our Member Services team will be contacting you to assist you further.
Best Regards,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Penalope,
Wow! Thank you for writing a review! We're glad to hear that you love our cute outfits and everything fits well! We will make sure to continuously create unique products that suit the needs of our valued members like you.
Best,
Nelle