From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
My daughter and I are very pleased with the clothing selections on FabKids. The orders come quick and the sizes fit her well. Exchanges and returns are easy to process and customer service is always helpful and willing to answer my questions
When ordered and received my grand daughter where so excited with choices. And I like the quality of the products.
Hello Iveta,
Awesome! We are happy to hear that your granddaughter loves her shoes! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Very nice quality clothing, need more of a variety, very fashionable for children
Hello Cheri,
Great! Thank you for writing positive feedback! We're happy to hear that you're satisfied with our clothes! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
No issues with ordering and my daughter loves her romper
Hello Jill,
Wow! Thanks for the great feedback! We are glad to hear that your daughter loves her romper! We will make sure to continuously create unique products that suit the needs of our valued members like you!
Best,
Nelle
I was able to find good deals for my growing girls
I pay around $25 per month, and then get to do a shopping spree with both of my kids for their seasonal clothes. Lots of cute and trendy choices. My kids and I love it!
Hello Anne,
Amazing! We are overwhelmed to hear how happy you are with our products and services! We will make sure to continuously create unique products at a very affordable price that suits the needs of our valued members like you! Have a great day!
Best,
Nelle
According to my daughter-in-law, my grandson loved the outfit.
Hello Brandi,
Wow! Thank you for sharing your positive feedback! We are happy to hear that your grandson loves the outfit! We will make sure to continuously create unique products that suit the needs of our valued members like you!
Best,
Nelle
I have been shopping with Fabkids for about 2 years. We order almost monthly and have always been pleased!
Hello Julia,
Awesome! Thanks for showing us some love! We are happy to hear that you're pleased with our products and services! Thank you for choosing FabKids!
Best,
Nelle
Won't let you cancel subscription takes your money So your forced to order
Good shoes and clothes. Great value and fast shipping.
Hello Jaime,
Thanks for the positive feedback! We're happy to hear that you're satisfied with our products and shipping! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
Every time I tried to call about my order I got several different stories. Horrible experience won't be ordering from here again.
Hello Carlos,
We sincerely appreciate the feedback you shared! We apologize for the negative experience you have encountered! Our Member Services team will be sending you an email within 48 hours for further assistance.
Best,
Nelle
I was able to shop for my daughter style and they have her size, they have some really cute styles for girls. My daughter loves her new swim suit and pjs and her new romper.
Hello Jodi,
Wow! We are happy to hear that your daughter loves her new romper! We will make sure to continuously create unique products at a very affordable price that suits the needs of our valued members like you. Thank you for choosing FabKids!
Best,
Nelle
Some sizes have been different than the size ordered. But still love fabkids.
Hello Retta,
Thank you for showing us some love! We apologize if you find our sizes different! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Horrible customer service and management!
Was sent multiple emails providing updates.
One of those was that the order was processed and being shipped. Never got anything!
Called. Was told it wasn't even processed and nothing could be done. Asked for a manager,"Denise" said that it wasn't shipped out and with illness they have been short staffed. Yet not closed down. I informed her that I got multiple emails that it had already been send before the illness since order was before it. She continued to repeat that the warehouse was short staff. She smirked, and made negative gestures. Ended up yelling at each other as she refused to tell me management contact information. Always gave excuses and completely rude! Didn't answer any of my questions.
Never again!
Hello Celia,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I am an new customer with the VIO meme we ship who was really looking forward of rocking out with fab kids the long way. I see that won't be happening and I will be canceling my subscription. I placed an order last week of March and been having trouble everysince than. Today was just too much for me from the live chat to the phone conversation with an agency my order was placed on the 4th but didn't get shipped out til today LIKE WHATTTTT WHYYYY which means it was just there collecting dust for 9 days when it was suppose to been shipped out VERY DISAPPOINTING well I havent had this problem with amazon at all my kids and I non essential items been coming exactly on time as they said it would shipped out on time they aid it would I didn't have problems with tracking it anything at all even with COVID in affect. I'll save myself the migraines, anger, and the time just by not dealing with this site.
Hello Dominique,
Thank you for sharing your overall experience with FabKids. We sincerely apologize for any inconvenience this may have caused you. We deeply value your feedback and we'd like to make it up to you. Our Member Services team will be sending you an email within 48 hours for further assistance.
Best,
Nelle
My son loved his shirt and shoes. Shipped and delivered in a reasonable time.
Hi Sanfora,
We’re happy to know that you love everything that you got from us. It seems like a piece of lovely music to our ears. We will be more consistent in our service and products and we look forward to your more positive shopping experiences!
Best,
Kobe
They keep you tied in with the subscription and some stuff can certainly be bought for less elsewhere.
Hello Jennifer,
Thank you for writing your feedback! We're sorry if you disliked our VIP Membership program works! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I've recently lost almost 40 pounds, and I can now wear kids clothes!
Hello Stephanie,
Impressive! We're glad to hear that you can now wear our clothes here at FabKids! Thank you for sharing your wonderful experience! Have a wonderful day!
Best,
Nelle
My kids love getting suprises from kids fab. They get super excited when when they see that blue packaging.
Hello Brittany,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Excellent! I ordered matching sneakers for my daughter and niece and they are absolutley adorable and they came quickly!
Hello Lauren,
Awesome! Thank you for sharing your positive shopping experience with Fabkids! We're glad to hear that you're satisfied with your order and your package arrives early. We hope your daughter and niece will love your purchase! Have a wonderful day!
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christiana,
Wonderful feedback! We are happy to hear that you and your daughter love the variety of our products and everything fits well! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle