From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Until took a little longer was expected but understandable really nice
Se tardo más de lo previsto, pero llego todo lo que ordene
I was promised to get my money back within 7-14 business days. Never recieved my money back and it has been alomst a month
Hello Victoria,
Thank you for writing a review! We sincerely apologize for any inconvenience this may have caused you. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
The products were great and well received. My name is not Sherri.
Hello Sarah,
Thank you for writing a review! Glad to hear that you are happy with your order. We will surely share this feedback with the proper team. Have a great day!
Best,
Nelle
Ordered two months ago and still have not gotten my order
Hello Tonya,
Thank you for writing a review! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I've placed my order almost 30 days ago and I have not yet received my package. I will not order from fab kids again. I placed my order on May 8th. MAY 21st was when my order was shipped. I dont have my order.
Hello Jessica,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I have never experience no problem great Quality of clothing my daughter love their clothes
Hello Bonita,
Awesome! We are happy to hear that your daughter loves her clothes! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!
Best,
Nelle
I know with the covid19 going on, deliveries is delayed,,, but it's beyond delayed,,, then y'all offer $10 for the inconvenience,, but what's the point of using the $10 when I still have to pay for shipping and that package is going to be delayed as well!
Hello Lakyla,
Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Everything fit well. My granddaughter love all things pink
Hello Tongirainae,
Great! We are happy to hear that your granddaughter loves the color and everything fits well! Our Member Services team will be contacting you shortly for any concerns you may have.
Best,
Nelle
It was good. I like the quality of the cloths. The fit my daughter very well.
Hello Jodi
We are happy to hear that you like your purchase and everything fits your daughter! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
I ordered a romper and sandals that came together. I ordered May 1st and they didn't send it until after may 10. I needed The outfit for my daughters birthday which was may 10. The outfit came and the romper was cute but the shoes were cheap material, poorly made and I paid too much for such a lousy outfit. Cancelling this membership immediately.
Hello Micherie,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues and if you are not pleased with our quality. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Not only did the post office send my order back but they apparently don't just send out the same package when this happens because they said that 1 item was no longer available. I had to reprocess the order so I placed an additional but separate order the same day. That was 2 weeks ago and I'm still waiting for my kids clothing. They're going to outgrow it at this rate. I'm better off saving money by buying locally and not waiting so long for my stuff to arrive.
Hello Amanda,
Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Fabkids is horrible. I am still waiting for my order to be shipped since beginning of the month and every time when I ask customer service about my order it's always the same story that they don't have enough people working for all the. Orders to be shipped. I would not recommend Fabkids to anyone.
Hello Medina,
Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I did order my daughter one dress 3 items 2 legging n one shirt shipping 6.95$. They guys take whole month never send me dress and after one month I did received just one legging they have not more dress they have not any things for replacement and I did talk with him a lot of time and they was not nice with costumes. They charge more money for replacement. Like buy whole dress more. Please guys don't wast ur money and time in fabkids. Please don't buy any things in fab kids. This is my first n last time order in fabkids. They guys make fool. N they guys said laying and give wrong information in website. 2 Items r missing. They guys charge 25$ or 30$ for an other replacement n buying.don't trusted fabkids. Thanks
Hello Abdullah,
Thank you for bringing this to our attention! We sincerely apologize to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
We love shopping from Fabkids. The clothes are super cute and good quality! People ask us where we got her outfits!
Hello Chrissy,
Thank you for showing us some love! We are happy to hear that you admire our products! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Very cute, my granddaughter really loved the print
Hello Miranda,
Wow! We are happy to hear that your granddaughter loves your order! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Hice un pedido hace dos semanas y aun no llega decia el pedido que llegaba maximo en 5 dias y ya han pasado 15 y nada... nisiquiera un mail
Hola Jazmín,
Nos gustaría agradecerle sinceramente por notificarnos que aún no ha recibido su pedido. En FabKids, nos enorgullece asegurar la satisfacción de nuestros miembros. Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico en breve para ayudarlo.
Mejor,
Ivy
Fabkids i love it's nice and right on time every Time and during this pandemic it's been very good! Come in handy thank you so very much!
Hello Amy,
Wow! We are happy to hear that you are satisfied with our products and services! It is always our goal to serve you with the best we can and we are glad to know that we delivered!
Best,
Nelle
I still haven't received my order! I ordered 5 pair of shoes, two tops, and one legging for my daughter.
Hello Nicole,
We appreciate the feedback you shared regarding our shipping! Thank you. We apologize for any inconvenience this may have caused. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Over all I as always have a positive experience with fab kids the clothes are great and stylish
Hello Maegan,
Wow! Thank you for sharing your positive experience with us! We're glad to hear that you admire our products! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Leslie,
Nos gustaría agradecerle sinceramente por notificarnos sobre sus pensamientos con el proceso de envío de su pedido. Somos muy serios cuando se trata de la satisfacción de nuestros miembros. Tenemos un equipo de servicios para miembros muy dedicado aquí para ayudarlo en todo lo que podamos. Alguien se comunicará con usted por correo electrónico dentro de las 48 horas.
Mejor,
Ivy