From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I love this site for my kids. They love the styles that I chose for them!
Love shopping for clothes and shoes for my son through Fabkids, its convenient and fun with out the hastle of having to drag him to the store and make him try on 10 outfits before i find the perfect ones.He's a boy not exactly excited about clothes shopping.
Hello Kristy,
We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our selections! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Love the clothes n shoes always get between a week:-)
Hello Jackquelin,
Thank you for the positive feedback! We are happy to know that you are satisfied with our products and services! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
Its was great the product arrived in no time and my daughter loves the outfit
Hello Angela,
Awesome! We're glad to hear that your daughter loves her items and you're extremely satisfied with our shipping! Your positive feedback is our motivation to continue providing quality products and services! We appreciate you taking the time to share your wonderful experience with other members.
Best,
Nelle
Too small for my baby. She could not even get it on and the first ones I bought was too big for her
Hello Maria,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. We will contact you for further assistance.
Best,
Dean
This isn't the first time buying i been buying clothes for 2 3 yrs now
Hello Jessika
We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our selections!
Best,
Nelle
Fab kids clothes are well made but do run a bit small. My granddaughter really likes to wear shorts under skirts so yours were perfect.
Hello Laura,
Thank you for writing a review! We are glad to hear that your daughter loves her clothes! We are sorry to hear if the shirts run small, our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
I love Fabkids products and service speed. I really love how they email me letting me know of all the new items and promotions. Lastly, my daughter loves her clothes and shoes over the years.
Hello Cynthia,
Wow! Awesome feedback! We are glad to hear that your daughter loves your purchase! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
My granddaughter fell in love with nightgown and matching slippers. The quality of the clothes was excellent and soft. Highly recommend
Hello Deondra,
Wow! Thank you for loving our products! We are happy to know that you are satisfied with your purchase. We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!
Best,
Nelle
Excellent quality the clothes everything as it was shown on the page. And one very important thing had made two orders and something did not arrive in the first order and they quickly sent it to me with the second order thank you very much for the service and the quality of the product.
Hello Norquelis,
Wow! Thank you for the excellent review! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
This is not the first time I've had an issue with my order. One pair of shoes were the wrong size and I didn't receive another pair.
Hello Brittany,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I love fabkids clothes! They are always adorable and good quality. The customer service is AMAZING. Everyone I talk to is always so kind and helpful. I will be shopping with them for a long time.
Hi Rachel,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
This company is a scam! They give you $39.95 In free items then enter you into a "vip" Club inconspicuously then conveniently charge you $39.95. Which if you don't catch in time they will continue charging you for. Then with you call them they want to credit your account for the $39.95 and you have to fight to get that $39.95 back that was yours and to begin with stay away from this company.
Hello,
Thank you for sharing your feedback regarding our VIP Membership. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I recently ordered shoes for both my daughters. I DID NOT sign up for ANY membership of any kind! They emailed me and said I have almost $40 in credit and that was strange to me so I looked at my bank account. They took my from MY account and tried to con me to spending it on their site. Then I try to delete my account and all my info and guess what, there's no cancel option. I looked in their terms of service and it says no obligation or fee. Then I find out I'm not the first person they did this to. This is a terrible company that cons people out of money. If I have to change my bank in order for them to not get a dime I will. 0 stars!
Hello Andrea,
Thank you for writing a review regarding our VIP Membership program. We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Do not order if you eventually want to end your subscription. They will not let you. I called customer service to wait on hold for 15 minutes to talk to a lady (unfortunately conversation was so short that I didn't get her name) told her I ordered 2 pairs of shoes not knowing it was a subscription and did not want to continue with this subscription also asked for refund, said she would help me and instead hung up on me. Called back spoke to Josh, he said let me get your information and I'll help you, hung on on me after waiting on hold for another 10 minutes. (You can only fall to cancel) I'm assuming this is how they keep you from cancelling or giving you your money back. Not going to deal with that, I called my bank instead since they just keep hanging up on me but this is ridiculous and very unprofessional I'm not happy with this whole experience. Shoes are not that great just some cute little sandals I could've gotten at the mall or something. Not worth it, customer service is horrible and they just want your money regardless if you want your subscription ended.
Hello Lauren,
Thank you for bringing this concern to our attention! We are sincerely sorry for the negative experience you have encountered. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
They signed me up for a membership of $39.95 without my consent and awareness. Called and asked what was going on. They seemed annoyed as to why I was even calling. Imposed that it was an optiona VIP membership (which I again informed her that I did not sign up for). As I continued to explaining that I wanted my money returned the customer service lady hanged up the phone on me. Called again and she did not know what excuse to give me.
Hello Mary,
Thank you for taking the time to write a review! We appreciate the feedback you shared regarding how the VIP Membership works. We value your feedback! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
This company scammed me for 39.95, twice. I bought the two pairs of shoes for 9.95. Sure, i received the shoes. The same month, they charged me for 39.95 for a membership i apparently signed on for. I did not consent to taking 39.95 out of my account every month. Here is the kicker! They took 39.95 out of my account two months ago! Now? It is June of 2020! Same year and they took out another 39.95! I called the first time and they credited my bank account and gave me my miney back, IN MARCH OF 2020! NOW IT IS JUNE OF 2020 AND THEY STOLE 39.95 FROM MY BANK ACCOUNT. I called and threatened a class action lawsuit because i have read i am not the only person they have done this too. Lets see if they give me back money in 7 days. He was a foreign peroson. I have no issues with foreign call centers, HOWEVER, I HEARD CHICKENS IN THE BACKGROUND OF MY PHONE CALL WITH THIS COMPANY! CHICKENS! WHAT THE HELL KOND OF SCAM DID WE ALL FALL FOR! I keep everyone posted.
Hello Michele,
Thank you for sharing your overall experience with FabKids! We sincerely apologize for any inconvenience this may have caused you. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
On my last order ******* I rcvd an email
Saying order shipped. But when it got here the packing slip only included 3/4 things I ordered. We were missing the unicorn shoes. The packing slip enclosed only listed 3 items. Does that mean the other shoes will come seperately?
Hello Sarha,
Thank you for bringing this to our attention! We are sorry to hear if your item was missing from your order. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Clothes are nothing special and usually the things i like are sold out. Shoes are terrible quality. And you cannot cancel your membership online you have to call. Always a red flag.
Hello Stacy,
Thank you for writing a review! We are sorry to hear if you are not pleased with the quality of our products and services. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I'm very pleased with the purchases I've made. I love the way the clothes fit my grandson. I'm planning on starting an order for my other grandson.
Hello Jacquetta,
Wow! We are happy to hear that you are satisfied with your purchase and everything fits well! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shaquill,
Wow! Thank you for loving the site! We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle