From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I'm still waiting for my items. They said they would be here on a certain date and then they never showed up and now still waiting.
Received an email asking for feedback on my recent purchase. I have yet to receive my items and therefore have no idea. Try to send these emails out AFTER the package has been delivered. I'm sure that can be built into your automated system. Considering canceling my membership at this time. Thanks.
Hello Linda,
We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Comfortable clothing for kids and nice designs. She likes them. I like the models of the dresses.
Hello Sowjanya,
Wonderful feedback! Thank you for sharing your positive experience with our products and services! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
They ate great quality clothes and they deliver pretty quick
Hello Antoine,
Wow! We are glad to hear that you are loving the quality of our products and services! It is a goal met for us knowing that you are satisfied! Enjoy your purchase!
Best,
Nelle
First time using Fabkids, easy to use and products were great.
Hello Anna,
Thank you for sharing your positive shopping experience with us! We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Nelle
I thought the colors were matching better than what they did when I got them. I thought it took way to long to get my order. I placed order with just Fab. Few days later and got that sooner than I did this order. When Ii ha e placed order it's been really quick a obout getting it to me this order was ridiculously slow.
Hello Christi,
Thank you for sharing your feedback regarding our shipping time frames. We sincerely value your business with us, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
High quality material, nice fit. It is a little overpriced but I don't mind paying for quality. I reccomend FabKids to everybody!
Hello Miranda,
Wow! Thank you for sharing your positive feedback! We're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
Very good experience. Easy to order and delivered at a reasonable pace.
Hi Kiersten,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I'm not sure if it's the pandemic but their inventory is horrible. I got the vip membership and they barely have any shoes in stock. Will be canceling soon.
Hello Nia,
Thank you for writing a review! We are sorry to hear if you find our selection limited. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Placed 1st order and signed up for VIP membership on 06 23. Placed 2nd order on 07 03 and have yet to receive either. Contacted Fab Kids as well as pitneybows and not much help other tan told my order would arrive by the 14th.
Well it yet to arrive and it's now the 18th.
So disappointed. Was really looking forward to receiving by my granddaughters birthday but not sure it going to happen.
I will most likely discontinue my membership and soul deff not recommend it again even though I did in the beginning.
Customer service can not get it to get her on dates of arrivals. Luve chatted with several girls and each gave me a diff solution or explaination to the issue.
Disappointed
Cjh
North Carolina
Good luck to all new comers..
Hello Cj,
Thanks for writing a review! We are sorry to hear if you are disappointed with our products and services. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Items are so so not high quality but not poor.
Bad rating is because they will automatically charged you 40.00 a month without informing you unless you read the pages and pages of fine print. If you accidentally use 2 emails they charged you for EACH email used. They hit my account twice for 1 month! This is a scam and NOT worth it.
Hello Susannah,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I ordered a total of 4 items on 6/22/2020. I have since only received 1 item. I was told that items come from more than one warehouse and that is why the come in different packages and have different delivery time. If this is the case this is not effective nor does it provide customer with the security in knowing their items will be delivered in a timely manner. Unless they pay the fee to have their items expedited. Which says you only care about pockets and not the customer that maybe can't afford that. I know you guys certainly can!
Hello Lakia,
We sincerely appreciate the feedback you shared regarding your order. We are sorry to hear if you only received one item out of 4 items you have ordered. We deeply value your feedback, so our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
My daughter loves everything I get her off the website. We enjoy looking for new things.
Hello Creaner,
Wow! The team here at FabKids is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and clothes! Have a great day!
Best,
Dean
Very pleased with the company & all of their products. My daughter looked so pretty in her romper
Hello Marcquettus,
Wow! The team here at FabKids is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and clothes! Have a great day!
Best,
Dean
I like shopping with FabKids, but prices seem to have gone up, and they have less of a selection then normal.
Hello Meghan,
Thank you for writing a review regarding our pricing and our selection! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I usually receive my order in one bag but this time I received them in two separate bags and weeks apart.
Hello Eunice,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you for further assistance.
Best,
Dean
Cheap clothing, shoes come apart almost immediately
Hello Jennifer,
Thank you for sharing your feedback regarding the quality of our products! We deeply value you as a member and your feedback is important for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Easy to order and it come in a short period of time.
Hello Krystal,
Wow! Thank you! We are happy to hear that your kid loves all your purchases. It is members like you that help keep our lights on, and we couldn't be more grateful. Have a wonderful day!
Best,
Nelle
Me gusta mucho porque es muy específico nada complicado para hacer un pedido y muy rápidos en entregas
Hello Mariela,
¡Gracias por elegirnos! Agradecemos sus comentarios. ¡Esperamos que disfrute su compra!
Mejor,
Nelle
Tri dyed Dress was shipped fast Great customer service.
Hello Nellie,
Wow! Thank you! We are happy to hear that you love your purchase! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Billie,
Thanks for writing a review! We are sorry to hear if you are still waiting for your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle