From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Seriously do not order from fabkids they will charge your card multiple times with the 39.95 vip fee that I had unsubscribed from I even got a new card and they still managed to get a hold of my information months after not being charged and I have never bought anything since the first bad experience.
My order arrived today and my grandsons were so excited. Everything was perfect.
Hello Annette,
Great! We love to hear that your grandsons were excited about your order! We always want to create unique designs for our valued members like you!
Best,
Nelle
If you make a purchase every month they're going to take $40 from you if you don't continue shopping and then when you try to cancel you can't get any of that money back it'll only be on credits on the website that you're also going to have to pay more money for just to be able to use it. Worst ever!
Hello Jamie,
We sincerely appreciate the feedback you share regarding how the VIP Membership works. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Uses deceptive pratices to charge a monthly subscription. BUYER BEWARE! If you buy from them and dont make sure you are using guest checkout to the en you are automatically signed up for a $ 39.95 monthly vip membership.
Hello John,
Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have never ordered anything from Fab that was not top notch. The style is current with what the children like and material wears so well.
Hello Virginia,
Wow! Thanks for the positive feedback! We promise to continue manufacturing unique designs and awesome styles for our valued members like you!
Best,
Nelle
My order was delivered in 3 separate packages, some of it was wrong, and one of the packages was in limbo for 2 weeks. I canceled my VIP membership and no one gave a crap. I'm sorry I wasted so much time and money on this company, because no one cares about keeping customers and using good customer service.
Hello Jennifer,
Thank you for writing a review! We are sorry for the inconvenience we had caused you with your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Surprised my daughter with this cute jumper, she absolutely loves it and it fits sooo well
Hello Melissa,
Awesome! We are happy to hear that your daughter loves her jumper! We promise to continue manufacturing unique designs and awesome styles for our valued members like you!
Best,
Nelle
I ordered clothes for one granddaughter around 12th of July. Tracking number just said it was en route to Texas. USPS said the order got lost. I chatted with customer service and finally after three weeks, I had to cancel the order and place a new one. They did give me some money back which was nice of them to do. Of course most of the clothes I first ordered were no longer available after almost a month. I placed the new order four days ago and was just given a FedEx tracking number. I tried tracking it and was told by FabKids chat person to give it 24 to 48 hours to be able to track it. I told them no matter who is the shipper, be it FedEx, UPS or Pitney Bowes, my order should be at my HOUSE by then. They ship out of Louisville, Ky. I live in Oklahoma. Every other company that I have ordered clothes from have had items arrive in less than a week, not a month!
Hello Dusty,
Thank you for sharing your first shopping experience with us. We are sorry if your order takes longer to ship. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
All the clothes fit very well the material is great! Monthly shopper
Hello Desirae,
Wonderful! We are happy to hear that your clothes fit well! This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle
Missing pair of shoes, tried 3 ways and approx. 2 hours of my time trying to contact fabkids about it and still nothing!
Hello Stephanie,
Thanks for writing a review! We are sorry to hear if your items were missing. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Still have not received my order! Keeps going back to CA
Hello Katie,
Thank you for sharing your feedback regarding the order you've made. Your feedback is important to us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I am very pleased with my choice. The quality of the outfits were very good. I will be back again.
Hello Belinda,
Awesome! We are happy to hear that you are pleased with your purchase! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
I was hung up on three times. What I called about was not done.
Hello Cheryl,
Thank you for writing a review! We are sorry to hear if you're unhappy with the services we provide. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I love the timely fashion of service I get when I purchase. I love the points you make to get free items. I just hate the prices when there are no sales.
Hello Felicia,
Wow! Thank you for loving the services we provide! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Have a wonderful day!
Best,
Nelle
The dress was super heavy to be a summer dress, but the shoes and leggings and shirt were a real winner!
Fabulous order came at a timely matter and I was very satisfied with Alahzae's bday gift!
Thanks Just Fab!
Hello Audrey,
Wow! We are happy to hear that your order was delivered promptly and knowing that you are also satisfied with your purchase! Thank you for taking the time to share your positive experience. Have a great day!
Best,
Nelle
Fast delivery. Kid loves the clothes and she loves her mas ks. So cute
Hello Rachell,
Awesome feedback! We are glad to hear that your kid loves our clothes! We always want to create unique designs for our valued members like you!
Best,
Nelle
Still have not received my order and it's been almost a month.
Hello Brittany,
Thank you for writing a review! We are sorry to hear if you still haven't' received your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The site is super easy to navigate to find items. I love that it updates the clothing options each month as well. However, I wish there was a differentiation between younger and older girl styles. I have two girls and they do not like to be dressed the same. So I find it difficult to get something for each of them.
Hello Jessica,
Thank you for sharing your easy navigating experience with our website! Our Member Services team will be contacting you shortly for further assistance with any concerns you may have.
Best,
Nelle
The leggings I bought for my daugther were cheeta print super cute unfurtunately teared apart the fist time she wore them, very cheap quality
Hello Brenda,
Thanks for sharing your feedback regarding the order you have made. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karla,
We apologize for what sounds like a very frustrating experience! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle