From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I purchased items two months ago and still have yet to receive my items! So i wanted a refund I now have to wait four to six weeks for a paper check! When I was a VIP member! Very unprofessional and a complete scam!
Hello, my daughter loves all of her clothes I get from y'all! My experience was great no hassles at all! Than you
Loved all my purchases. Beautiful dresses! I get lots of compliments!
Hello Yizelle,
Awesome! We are extremely happy to hear that you love all your purchases! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
Was easy and fast... good quality... sizes run true to size
Hello Amanda,
Great! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle
My issue with Fabkids is the difficulty using my credits. I do not want to have to call in to use the money that has been charged to me monthly and is my money. I will be calling in to discontinue with Fabkids.
Hello Shelly,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our credits. We will contact you within 48 hours for further assistance.
Best,
Nelle
So easy to pick what I want, and my granddaughter lives the clothes!
Hello Kim,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
My daughter loved the masks. She said they was very comfortable!
Hello Georgeianna,
Wow! We love to hear that your daughter is comfortable with her mask! We always want to create unique designs for our valued members like you!
Best,
Nelle
Shoes came bent and used like someone had already worn them. Will not be ordering from them again
Hello Daniel,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I've enjoyed shopping with fab kids for clothing and more. My daughter is excited to she all the new items she gets. Such a great experience!
Hello Da'Ona,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
The quality is good. The kids love the design.
To bad they don't carry husky sizes or bigger sizes.
Hello Eunice,
Great! Thank you for the positive feedback! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
As always fabkids has provided an amazing shopping experience, prompt delivery, and the kiddos were so excited about their delivery! Everything fit true to size and is of high quality!
Hello Brooke,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. This motivates us to do more and we promise to keep our standard in service and fit just for you!
Best,
Nelle
Fast delivery and quality products. Great sale prices as well.
Hello Robert,
Great feedback! Glad to hear that your package arrives on time! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
The shoes are so cute and durable! After awhile of wear, the shoes wash up great and look new. I just throw them in the wash machine on light cycle.
Hello Jamie,
Wow! Thank you for the kind words! We always strive to provide our valued members with the best styles and quality. Thank you for sharing your positive feedback!
Best,
Nelle
The Clothes are adorable, they have a boutique feel to them. Not what you get at the typical store, love the uniqueness. Wish the customer service was easier to access. I sent an email and it was returned to me saying they no longer except emails even though it was an option on their website.
Hello Brandy,
We sincerely appreciate the feedback you shared! Our helpful Member Services team will be getting in touch within 48 hours for further assistance.
Best,
Nelle
I absolutely love this place, everything I buy for my kids, they love! I will continue to shop here, until they can no longer wear it lol
Hello Kendra,
Wow! Thanks for loving our site! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
I have been in contact twice with customer service after my shipment came. 2 items were missing. I was told first they would be here the same week, Thursday. When I messaged again, I was told they were in transit and would have them that week. Its been 3 weeks and the items are still not here.
Hello Paulette,
Thank you for writing a review! We are sorry to hear if your items were missing. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered 2 pairs of sandals for my little looked really cute online, but after one wear they where scraped and the colors were really dull. Not what was advertised on the website. Then somehow WITHOUT my consent I was added to this VIP membership which they charged $39.95 a month. (Again I NEVER signed up for this and was NEVER told this would happen) After 2 months I called to cancel and was told that money was credited to my fab kids accounts, checked and had only 300 points, to get at the least $10 off I have to make a $150 purchase and have 2,000 points, THIS IS RIDICULOUS. Called back again and didn't get and answer, called another couple times would talk to them and they would just hung up. Another month was charged (I was charged 3 times) I decided to call thru my husband's phone and was FINALLY able to cancel. I asked for my money back ( they stole $120 from me) just got hungged up on again. HORRIBLE COSTUMER SERVICE!. I will be reporting them to the BBB. Clothes is expensive and not great material, last maybe for one wash, you are better off buying clothes from target and old navy.
Hello Araceli,
Thank you for writing a review! We are sorry for the negative experience you have encountered, especially with the VIP Membership program. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
They will take money out of your bank account for months after account cancellation and refuse to give it back! DO NOT USE ITS A SCAM‼‼‼
Buyer please refrain buying discounted items from this website. You will end up in trap loosing your valuable time and money. You will easily overlook the terms and condition and automatically enrolled for "VIP Membership" at a cost of $39.95 per month. If you cancel the membership, then you will prefer to loose forcefully deducted money rather buying craps at 4 to 5 times higher price than market value (Amazon or carters). This company operation should be banned in the United States! In this country, most of the retailers are known for their transparency in business, quality products and great customer service..
Hello Dibyajyoti,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danielle,
Wow! We are happy to hear that your daughter loves her clothes! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle