From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
When you order the clothes come at a timely manner. They are also pick nice neatly.
I ordered 4 pairs if kids shoes. I received a bra in a tiny bag. They said the shoes were shipped in 2 orders separate and had same tracking number which isnt possible. Ive spent countless hours on the phone over my $90 in shoes and received nothing but a headache. No refund. No reshipment. Nothing.
Hello Tiffany,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you within 48 hours to help you further.
Best,
Nelle
I had no problem ordering. But I got notification that the order had shipped. Problem is that it sat in New Jersey for almost a month awaiting to arrive at USPS. I ordered things from over seas and received it faster. It seriously makes me unhappy and have an undeserved feeling of ordering again. I have even considered cancelling my membership.
Hello Christina,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
Ordered four sets of comfortable fall outfits and my son's are to small according to the size chart he should have room to grow in them and thats not the case sadly. My daughter loves her outfits and has worn them numerous times already as she lives for comfort. Besides this the day after I ordered over 100 in merchandise everything purchased went on sale so i was no da disappointed.
Hello Alyssa,
Thank you for sharing your feedback regarding your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It's always easy to order and I've never had any trouble with my orders. It's easy to skip a month if you want or need too.
Hello Donna,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
I wish the shoes were made of better quality. I love the designs but they fall apart quickly
Hello Tracey,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Iv had problems with FedEx not delivering my package to our home but fabrics always makes our orders right!
Hello Tangie,
Thanks for writing a review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Love these boots,, girls love them also they are really comfortable
Hello Lakendra,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
This time was ok. I was hesitant to order again after the last order was missing 3 pair of shoes. I called customer service but was never credited or replaced on lost shoes
Hello Tina,
Thank you for writing a review! We are sorry to hear if your items were missing. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Great quality and very comfy for my lovely granddaughter. Highly recommend!
Hello Olga,
Wow! We love to hear that your granddaughter is comfortable with your purchase. This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
My Granddaughter lived the items especially the shoes
She liked that her clothes from just fab kids were unique from the other kids at school at the playground anywhere
Hello Leona,
Wow! We are glad to hear that your granddaughter loves all your purchases! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
Very fast and happy with very happy with products.
Hello Paul,
We're so pleased to know that you're delighted with shopping with us! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle
I never received my product- I never received it In the mail at all
Hello Kelcey,
Thank you for writing a review! We are sorry to hear if you never received your package. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The products are not of good quality. Other brands offer better products at much lower prices.
Hello Mariana,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love all the leggings and sneakers i bought for my girls. Good quality and right size.
Hello Boyede,
Wow! We love to hear that your girls love your purchase for them! This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle
I have tried to contact support several time, I never recieved my order, Purchase date was 9/19/20 still nothing and no response from support
I will not order again
Tried to cancel my memebership as well, cant get a response for that either
Hello Mcknight,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you within 48 hours to help you further.
Best,
Nelle
My daughter's dress was missing a button hole (but still functional). I was told the only thing the could do for me is exchange it. It's a plaid flannel dress, and has a limited season, so I didn't want her to miss the season with exchanges. I would have been happy with a partial credit, but right now I'm just frustrated. I order clothes online to simplify, not complicate my life.
Hello Holly,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Very satisfied with my entire experience! My order arrived within a week!
Hello Donna,
Wow! Great to hear that your package arrives early! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Shoes fit well. My daughter liked them. No complaints or anything. Loved the colors and the style.
Hello Aubrielle,
Wow! Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
My daughter Loves all her shoes and can't wait to really start wearing them. Ofc we got them for the school year (But ofc everything is done virtually) and to also update her sneaker closet
Hello Shinelle,
Wow! We are glad to hear that your daughter loves your order for her! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darnell,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle