FabKidsReviews 4,106

I ordered on 11/21 and still have not recieved my order. (It's 12/9 today). They sent me a tracking number and it gives no information. Just says "it's on its way" and has been saying that since 11/26. I've ordered from FabKids before and it arrived no problem so I'm not sure what's going on with this. Hopefully it arrives soon.

I've never had an issue ordering before. However, this time there were several. I had to call multiple times to track my order and each time I was given a different date for delivery. The original delivery date was pushed back 3 times. Then I finally received the order and it was wrong. One of the shirts I ordered was missing and I received another shirt twice. I tried contacting them that day several times and couldn't get through via chat or phone so I got frustrated and put it off another day. I tried contacting them again the following day and the chat feature would say it's connecting me to an agent and then end the conversation (which is what happened the previous day). I then tried calling and it kept giving me an error until finally after about the 3rd time I was able to get through and speak to someone who gathered all of my information including telephone number... put me on hold to research my complaint and then it disconnected. I waited a few minutes thinking she would call me back. NOPE. I called back again and was put in queue with 28 other callers ahead of me. Finally got to another person who then told me the shirt I ordered was no longer in stock. So I said can I at least send this shirt back and get a store credit as I don't need two of the same shirts and she did do that for me but I have to wait until they receive the shirt to get the credit. Which is fine. It's just the principle of it all. They screwed up and offered me nothing and I had to ask to send the shirt back and receive a credit. But the clothes I did receive are cute. I just wish I would have received my whole order.

Fabkid is fraudulent and sketchy. I never sighed up for a membership but they sighed me up anyways, and started to take my money. I've called several times and they hung up in my face. They have charged me three times already before i noticed that they were taking my money. When i finally got through, the man on the phone walked me through a "refund" process and at the end he gave me a 1800 number to call and complete the process, but the number he gave me was a 1800 information line.so at this point i am so angry because i feel like they are playing games.so then i call back and ask to speak to a supervisor, and the lady just hung up in my face. I never got my money back and they are still taking money from me. Its sad that people will take money from others knowing the hard times we are in right now.

FabKids generates revenue by enticing customers into a "VIP" membership that charges you every month unless you remember to go onto your account in the first 5 days of the month and click that you do not want to be charged that month. Who wants to play these games?! You cannot cancel your account except by phoning their off-shore call center. We will be doing that soon but are not looking forward to it.

But their clothes and shoes, etc. were cute and reasonably priced and so far we have been successful in declining the monthly charges. But we are going to make the call to cancel (wish us luck) because FabKids asserts that the deliver their orders in 4 to 9 business days but consistently our orders are taking 2 or 3 times that for delivery. Once our latest order arrives we will cancel (or try to).

I have had my FabKids membership over a year. Always paid my membership fee never had an issue with my orders or shipping BUT this last order was not correct! Not one item I purchased was sent. Wrong sizes. Wrong everything! I contact FabKids and customer was terrible! They didn't notate the account properly. I waited almost a month to be refunded and even though the order was not right on their part until I sent them the wrong items they sent to me. I paid through PayPal and they would not refund me my money I had to file a dispute! Then they charged me for an additional month after I told them I am canceling but wouldn't cancel until I got refunded. They held my money and told PayPal they were going to keep my money but never responded to the initial refund request for over $150, but they wanted to keep my $29 and submitted a document that was 15+ pages. RAGGEDY! NEVER AGAIN!