From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
They sign you up for a $39.95 VIP membership without you knowing it when you purchase from them. I am so broke. I ordered some boots for my granddaughter for Christmas that ended up costing me $120! Not to mention I received bras first and had to send those back to get the boots. Now I am being charged every single month. SCAMMERS! They hope you do not notice.
Every time a place an order myself as well as my daughter are very pleased. I've never had to send anything back and the sizes always fit my daughter.
Hello Nyla,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
They charge a monthly fee without telling you this is crap and I called them won't give your money back
Hello Lori,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
They are a bit pricey but clearance is always how I shop any way
Hello Ashley,
We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
Cheap made look cheap made i bought on sale if I would have paid reg price I would even bee more upset
Hello Cathy,
Thank you for writing a review regarding the quality of our products! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
This site is trash! Don't use it. They charge a monthly VIP fee even if you don't sign up for! Been on the phone for 3 hours. Still no answer. The product they sale is like Family Dollar! No need to respond Fabkids to this comment ya'll are trash and sorry!
Hello Darren,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love all the shoes I purchased for my girl and she loves them too!
Hello Erin,
Awesome! We love to hear that your girl loves her shoes! Enjoy your purchase.
Best,
Nelle
Ordered on December 17th. Hoping the package would be there by Christmas. It did not show up till January 4th. Not sure on the long delay for delivery.
Hello Bella,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I am upset I didn't get a free magazine yet like it stated I would get a free magazine subscription. So upset.
Hello Kathleen,
Thank you for writing a review regarding the magazine. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
The items were reasonably priced, shipped in good condition and arrived in a timely manner. Also the site was easy to operate.
Hello Trinity,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I find it very hard to accept the fact that we pay a monthly fee to be apart of the membership, all for Fabkids to use some cheap, second hand shipping company. That doesn't get you your merchandise on time.
Hello Meggan,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
My order was delayed and I received it after my daughter was out of school so the Christmas mask set didn't get used. Not to mention I had to buy her a set of pajamas for PJ day. I placed my order the day after Thanksgiving and received on December 20. When I contacted customer service nothing was done and I received a 10 coupon off a 50 order.
Hello Tonya,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
My daughter loves the boots I got her. They fit true to size and are so soft. Perfect for the cooler weather.
Hello Crystal,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
DO NOT ORDER ANYTHING FROM THIS COMPANY. I have never wrote a review on anything until now. I ordered a pair of sneakers for my niece 3 WEEKS before Christmas. Called over 4 times sat on hold and got the same BS excuse that they were shipped. I SENT THESE RUSH 2-3 DAY SHIPPING. 3 WEEKS LATER NEVER RECEIVED THE SNEAKERS. Never even gave me refund of any kind!
Hello Mary,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered 2 pairs of shoes for my toddler on December 4th, 2020, they have been sitting in a town 4 hours from me since December 17th, 2020, I called to get carrier information so I could file a case with the carrier, I was told it was USPS and given a tracking number. I then looked up the tracking number and it says it's still in Fabkids's possession, so I called back to see about a refund do I can just go buy my son some badly needed shoes, THEY HUNG UP ON ME TWICE! I'm glad I used PayPal because I opened a case through them!
Hello Ruby,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Service at all or shipping products i believe there is something very shady about how you have to purchase read everything before purchasing and signing memberships you can only get a credit and then if you repurchase you are charged the higher price if you don't keep the membership
Hello Maria,
Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I Ordered My Kids Christmas Shoes On 12/2/20 & Here's Today 12/22/20 & They Were Expected To Be "Delivered Today". Called Customer Service & They Said The Tracking # Was Nowhere To Be Found. I'm Pissed & Furious.
Hello Star,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I ordered on 30 Nov 2020, my order shipped on 2 Dec and the last update was 11 Dec. I inquired about it last week (the last shipping update had my package at a facility 6.5 hours away). I was told if it didn't arrive by the 21st to get back with FABKIDS as it was still within the shipping window. I did and now they tell me they has 20 business days and to not expect if until after Christmas (no shipping update). I gave it 2 stats because customer service was polite and cancelled my membership immediately when I asked. However, I could not remove my credit card information and contact them again. Now they tell me they will call me back within 24 hours so I can have my credit card removed. I definitely will NOT be doing business with FABKIDS again. Oh, there customer support people are not within the US or Canada, but they did assure me the main headquarters are located in both the US and Canada.
Hello Mary,
Thank you for writing a review! We are sincerely sorry if you are unhappy with our shipping and delivery time frames. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered my baby shoes 12/06/2020 and was informed the shoes will be here by the 16 which is 10 days here it's 12/20/2020 and no shoes when I went to track my order it say it's been in Atlanta for four days which I stay four hours away from them it really make no sense how they lie and want give you a refund on something you not gonna receive for the day you need it for then they feel Comfortable lying about the shipping to get you to shop but not thinking about the customer who have to spend extra money to replace what we didn't receive y'all suck and I will never ever shop with y'all after I receive my baby stuff I want the whole account deleted
Hello Alexis,
Thank you for writing a review! We are sorry to hear if you still haven't received your order. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered in the beginning of December with the intentions that it would come in on the 16th like it said when I ordered and I still have nothing in my possession they also tried to take $30+ From my bank account and I am very mad if I don't receive my order in the next 3 days I will be getting my money back through the bank and filing a lawsuit
Hello Javier,
Thank you for writing a review! We are sorry to hear if you haven't received your order yet. We will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle