From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I was told Bella had a free pair of shoes I was very excited, I ordered a size 2 they sent me a size 9 I tried to send them back the process was to much of a hassle I gave them to my neighbor I will still shop with you all, I like your inventory I just want to be able to trust my orders will be correct
Order two pairs of shoes that are very cheaply made. Shorts and tops were at least a size smaller. Im eagerly awaiting to close my account and I will never order again
Hello Nichole,
Thank you for taking the time to write a review. We're sorry to know that you are not satisfied with your purchase. I'll share your feedback with the appropriate teams! We understand that this was not the level of service you were expecting from us. Our company values each member and will do everything to keep them satisfied and happy.
Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our members, and we regret that your product slipped past our quality measures. Although we strive to provide low prices, we never want to skimp on quality! Just so you know, anytime you’re not happy with your purchase, we encourage you to take advantage of our hassle-free 30-days returns and exchange policy. Or, you may also process it online by visiting the order history.
Let me know what you would like to do, and I will take care of it right away!
Also, we have created an ingenious little tool we call the " fit survey." Members can go on and evaluate how the item fits them (e.g. " half a size too big," " a full size too small," etc.). We put all those reviews together into the fit survey, and that can help you determine what size to order. Each of our products has a fit survey along the right side of the screen, right next to the product description.
Upon checking, it shows that your last purchase was made on December 20,2020.
If you ever have other concerns and questions aside from this, feel free to shoot me an email and I would be happy to assist you.
Best,
Nelle
These folks are truly awful. Spoke to customer service who could not have cared less that they sent me the wrong product, couldn't tell me when I'd get the right product. Was like speaking to a robot. Avoid avoid avoid!
Hello Joe,
Thanks for sharing your feedback regarding your experience with our customer service. We will contact you within 48 hours for further assistance.
Best,
Nelle
I paid for express shipping and its been over 7days and i am yet to receive my order... Thebinconvinience is too mich
Hi Wanjiru,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I will never shop with FABKIDS again! I do not recommend them they take over a month to even consider delivering and no updates as to when packages will be delivered! I had to cancel and wait a week until they can process the return! Damn shame my kids were looking forward to their shoes!
Hello Barbara,
Thank you for sharing your overall experience with FabKids! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Make sure you are not signing up
For VIP. They charge you $39.95 a month if you don't shop. They will not refund it or let you cancel. Until you buy something else. I do have screen shot of them telling me that..
Hello Harley,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with our VIP Membership. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
The clothes are adorable, and a fair price. Shipping is fast!
Hello Amy,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I am not satisfied at all because they only stole my money and I did not receive my order, I sent a message explaining and I never received a response
Hello Mery,
We are sorry to hear if you haven't received your order yet. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've been a member for awhile now. I recently ended my membership.
I was no longer finding a good variety of clothes for my daughters, the quality was never the best when I did find stuff.
Things are way over priced. Definitely not worth the $29.95 a month.
Hello Ashley,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have had a wonderful experience shopping with fab kids. Sizes are true to size, quality is outstanding, shipping is right on cue and my grandkids love all the clothes and shoes they got for Christmas. I am very pleased with Fabkids and will continue to ordering from them.
Hello Robin,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Ordered 2 pairs of shoes for my little girls. Great quality, fast delivery, and exactly what I ordered. No complaints.
Hello Justin,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I ordered a couple jackets and leggings for my daughters and the clothes fit great and the styles are adorable. I will definitely be buying more clothing from fab kids again.
Hello Jessica,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Sent the wrong shirt. Too much hassle to send back
Hello Dianne,
Thanks for writing a review! We are sorry to hear if you received the wrong shirt. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Thank you very much for making life easier for us. Your product is of good quality and saves a lot of money for our bill, thanks to the family of fabkids
Hello Lesly,
Wow! Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I love everything about this site I let my daughter pick what she wants price's are reasonably
Hello Chimere,
Thank you for such a wonderful review and loyalty! Expect to see more variety of styles on the website soon!
Best,
Nelle
I am a subscriber and have been for a while. I like that o can go and use my credit when i wish. But what i am kind of disappointed about is when there are good deals and i want to use my credit, i dont get the deal. I have to use a credit or more to purchase it. Being that we are "VIP" members, we should be able to use our credit and get the sale price.
Hello Ramanda,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.
Best,
Nelle
I enjoy ordering from fabkids just wish more sizes are available. Overall good site.
Hello Shona,
Thanks for writing a review! We are sorry to hear if you find our selection limited, especially in your size! We will contact you within 48 hours for further assistance.
Best,
Nelle
The clothes are not as durable as they used to be. Also my daughter is plus size and they offer nothing in her size
Hello Joy,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I never received my package and when I tried contacting Fabkids I couldn't. I didn't receive my refund or anything. I will no longer be ordering from this company
Hello Jamilla,
Thank you for writing a review! We are sorry to hear if you are unhappy with our shipping services! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Don't buy they automatically sign you up for 40 a month charge and then lie to you about the refund called on Jan 12 and told refund would be in my account in 5-7 days 21 days latter called and told it had never been processed! Was again told it was processed case # ******* and now waiting to see if they are going to lie to me a second time
Hello Tresha,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Geni,
Thank you for sharing your feedback regarding the size that you received. We will contact you within 48 hours for further assistance.
Best,
Nelle