How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Bought these shoes for my daughter and the lights around the perimeter went out completely in one of the shoes and only work on the top right corner of the other after 3 weeks. Trash. Buy elsewhere
Hello Brittany,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabkids shoes are horrible. Really bad low quality. No cushion, sole is really hard, doesn't bend comfortably with foot movement. Clothing, are really a hit and miss. Sizes are off, material isnt nice. All
Items are overpriced. Customer service is really bad, reps are incompetent, rude, dumb and slow. Good luck if you have to return or exchange something, you will not only have to call many times because the hang up on you, but you will also have to repeat yourself sooooo many times as the rep on the other side of the phone is really slow or simply dumb.
Hello Mila,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Great price for the month for amazing quality clothes and then the rewards are the best too, so you are really getting great quality for this price every month plus rewards and my daughter loves the style!
I love it forever!
Hello Kristin,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I ordered size 18 for my daughter and it was just so tight. The clothes for the 2T fit a little better, but I was disappointed I could not do a matching set.
Hello Rebecca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the fit of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience with Fabkids has always been top tier. I love the great selection of clothing the site have for my kids. True to size, From the shirt all the way down to the shoes. Thank you all so much A satisfied customer & my kids too
Hello Tavanjala,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love fab kids! Great people to call when I have a question great quality and fast! Super fast delivering to your door. Only thing is I wish they had more choices for boys shoes all seem to be geared for boys 6 and under. Thanks fab kids
Hello Anna,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The booties were 'bootie'-ful! My daughter also loved the jumper!
Hello Sarah,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Tried explaining the situation and instead of listening to my issue the agent kept trying to tell me I was basically crazy wasn't seeing what I was and was just wrong in my version of events. This made for a very difficult and frustrating conversation
Hello Sarah,
Thank you for your review. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
When ordering the merchandise is packed nicely, returns are easy, styles are age appropriate for young children, best boot styles, and friendly customer service
Hello Wanda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Fit great. Exchanged for a different size and it was fast and easy
Hello Arianne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I am NOT happy. They don't pay attention to delivery address. My package was NOT delivered to the UPS store as REQUESTED during check out. The UPS store is a well known business that ships and receives packages. However, fab kids chose to deliver my package to an unknown designation, marked as delivered, and yet I have NO package. I've tried picking up my package at the delivery address (UPS store) and they have ZERO information about my delivered item. I've called numerous times to fab kids, they are no help and tried to offer store credit. I also have another package set to be delivered to the same delivery address tomorrow (UPS store). I wonder if this one will go missing as well since nobody knows how to deliver items to the address that is says the item is supposed to be delivered to. Customer service reps are all over seas people who only tell you what you already know. I've been persistent in finding where my package was delivered to. I also have an open case with USPS which also tracked my package being delivered to the UPS STORE smh. Yet, people at the UPS store say I'm crazy and they have NOTHING for me. I want my money back I don't want no dam store credit. My son doesn't have his 2 pair of shoes and I'm out of money.
Hello Shardonnae,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I love the shoe options for my 8-year-old daughter! Unfortunately, there's not a big selection for my 12-year-old daughter. Most of the shoes are very kidish. Also, when I signed up I really thought I was going to be getting some really good deals. But honestly all your products are pretty expensive, especially your clothes. And when I do get rewards we can't even use them unless I spend a certain amount of money. I can't afford to spend 50 plus dollars every month on shoes just so I can use my $10 reward or get free shipping. Definitely thought I'd be getting better deals!
Hello Leanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I brought a pair of white sneakers for my daughter and by the 2nd day it looked like she had them for years if you're going to charge $40 a month for membership I would like a decent pair of sneakers I won't be buying sneakers from fabkids anymore
Hello DiJonay,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordering was a fine experience the shoes and clothes fit as expected. But when you order and pay for shipping and are told you would receive your items in 3 days but the process takes 13 and I needed them for the first day of school. Also the lady on the phone lied and said it was all the mailing services fault when fabkids didn't send the clothes to them for well over a week. They created a label and the items sat for almost 2 weeks. One star for the clothes and customer service I've used fab kids for years I will not use them again.
Hello Samantha,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I had not had time to read all the memberships and at the moment i got a notification that said i could get a free pair of shoes and only pay shipping for becoming a member but it never said i was going to get charged $50 a month for getting a free pair of shoes… they just want to get money out of people.
Hello Maria,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I made a one time purchase, but to my surprise, the BOGO sale cost me more than any pairs of shoes I ever bought. They were charging my PayPal monthly using automatic payments. For what? I have no idea as I only made a one time purchase and never signed up for aby services with them. Check your PayPal and credit cards and check if they're charging you. Never using this company again!
Hello Kendy,
We value your feedback on the charges and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Placed a order for rushed and payed $14.95 for the customer care to tell me that I won't be receiving my order until the 6th school starts on the 6th if I paid the $14.95 I want it within 2 to 3 business days not getting it just to make processor and then they trying to give me the run around just don't know so upset how do they offer rushed for them to take their time
Hello April,
Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Ordered 3 pairs of shoes that light up for my kids and they only worked for 1 day then stopped lighting up, which you can imagine the response from little kids and how upset they are! Asked for an exchange or refund and they won't until you have returned the shoes and they have them to examine what's wrong with them but doing that makes me have to go out and buy all new shoes and spend even more money so they can have broken shoes back? I wouldn't waste your time or money.
Hello Mickaela,
Thanks for sending your review! Your feedback about our product quality and return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Loved the clothes
Granddaughter enjoyed receiving the clothes and the way they fit
Hello Ilisha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Answer: Omg! I didn't realize I signed up for a membership when I made my purchase! Ahhh this is a pain! The lady almost didn't let me cancel!? They also won't give my money back!
Answer: They charged me 39.95 and still charged after I skip a month. There scammers.
Answer: Even after I cancelled I was still charged until I cancelled my credit card scamming company!
Hello Jorge,
We value your feedback on the product you received and would like to address your concern. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz