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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My daughter could not fit them and I don't know how to exchange them.
Wasnt effectively told I was signing up for membership. Also, ended up spending 60$ on a low quality dress because I had to use my credits
Hello Dezera,
Thank you for sharing your experience with the VIP program and the monthly member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute boots at a good price! Shipping was quick and ordering was easy!
Hello Kaitlyn,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was good and it was fast delivery. The kids were very happy with their boots and was so ready to wear them.
Hello Stephanie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Excellent.good service,overall great service,good price.nice customer service,friendly
Hello Farjana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the prices and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I ordered 3 outfits all xxl two were the correct size and one the one I really liked was a 4 not what I ordered. They were a present for my granddaughter. I am not happy
Hello Carolyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The process was fast and easy and the products delivered so fast. My child is in love with the shoes and boots. It is also easy to unsubscribe or pause the service if you want to.
Hello Eunice,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Good quality at a cheap price. Customer service was great when I had questions about the membership. Delivery was quick and my daughter loves her boots and shoes.
Hello Sitofa,
We are glad that everything worked out for you. We here at FabKids do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
The boots I bought for my children started peeling after a couple times wearing them. They only wore them to school and didn't even do any outside play in them to cause this.
I bought 6 pairs of boots/shoes for my kids. The quality for the price is excellent. Shipping was fast and I was satisfied all except one pair of boots have no insert In the bottoms! I would just through in a old pair from another pair of boots but I don't have any that will fit the new larger sizes I got.
Hello Amanda,
Thanks for writing honest feedback about the boots you ordered. We value your opinion and see it as an opportunity to learn and improve.
We appreciate you notifying us that the boots have no insert In the bottoms. In the meantime, we offer hassle-free 60-day returns and exchanges for your convenience (excluding final sale items as per promo terms). We always encourage our members to send their items back if they're not happy with them. There should be instructions in the box, but you can also go to My Account-->Order History-->Return Item. You can return and exchange an item for a different color or size. If you are not satisfied with the style, you can also return an item for a store credit. The credit can generally be applied on a full-priced item; However, we occasionally have sales that allow using credit for the promotion. You can always review the terms and conditions for the sale if you want to know if credits can be applied. Or, if you'd prefer, I will be happy to further assist you in returning an item.
If you have questions or concerns, feel free to message me back directly through this email.
Best,
Mary
Rubber so soft that after two weeks of our kid wearing them the toes and heel were worn down to nothing and the sole was falling off. Packing tape has more durability than these shoes.
Hello Michael,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I loved my girls boots and my boys shoes prices are incredibly so affordable that I bought four for my two boys and two girls and was loving it to see them wearing matched shoes fast delivery without any issue at all. My children loved it and will definitely order more from fabkids
Hello Rosalie,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Unable to cancel membership.not happy with lack of customer service. Cute shoes but will not order again because the hassle and false advertising.
Hello William,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The sale was great I got 11 pair of boots for $95 dollars for my daughters
Hi Sandrill,
We love your wonderful review! We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Tina
Muy grande los zapatos y no hay cómo reembolsarlos
Hola Jennifer,
¡Gracias por escribir una reseña! Sus comentarios son importantes para nosotros, y nos encantaría ayudarlo con su inquietud sobre el tamaño. Nuestro Equipo de Servicios para Miembros le enviará un correo electrónico en breve para ayudarlo.
Mejor,
Dean
So excited with my order. Thank you for the amazing discounts my granddaughters really needed some shoes and boots and this really helped a lot on these hard times so I appreciate Fab kids and I am spreading the word great experience fast delivery I appreciate it thank you
Hi Rachel,
We love your wonderful review! We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Tina
I like how it didn't take long for the packages to arrive and that the shoes is true to size. It look exactly how it look on the website
Hello Kayla,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
All three pairs of boots fit perfectly. My daughter is so happy with this purchase she is already asking about clothes now.
Hello Tamara,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Not sure what to say because I've never ordered from you before. I will say there really isn't a huge selection like I thought there was.
Hello Steffanie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Product shipped damaged. Company wouldn't replace, only issue credit (no free shipping offered on ny next purchase or anything). This was my first time using them and it was terrible.
Hello Brie,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaShonna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz