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From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Some of the shoes te soles where coming out and the 1 pair was dirty
I love the cloths and shoes, great quality and great sales
Hello Rita,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Your shoes ran very small. I had to reorder both pair I. Bought.
Hello Judy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great quality and amazing customer service! Love everything we have purchase from here!
Hello Kara,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I order light up shoes for my daughter but the shoes did not light up
Hello Natasha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the clothes nd fast shipping. I would highly recommend to my friends and family
Hello Ginny,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
My toddler found all shoes to be uncomfortable. The pair of shoes he thought was really cool, the light up dinosaur shoes, only one of the two actually lights up. I proceeded to request an exchange in order to receive a working shoe and have been unsuccessful as it tells me I need to use a desktop computer to process a return. SO SNEAKY. Just a way to prevent people from going through a return or exchange. I can easily place on order on my phone but I have to pull out my prehistoric laptop and dust it off to place a return request….
Hello Kristina,
Thank you for sharing your experience with the item you purchased and processing returns on the site. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Impressed with the fast shipping! Shoes fit to size.
Hello Karlee,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids products! We hope you will always have a great experience with us in the future!
Best,
Allison
I recently purchased light up shoes for my daughter. Not even three days after purchase, half of the lights stopped lighting up. I also paid for express shipping and still received them in a week.
Hello Tabitha,
Thank you for sharing your experience with the item that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the products you all carry. I will be ordering again real soon.
Hello Yuamicko,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Perfect size, nice material and very comfortable for kids
Hello Azra,
Thank you so much for sharing your feedback regarding your purchase. We always strive to provide our members with the best products. Have a great day!
Best,
Allison
Its a great site for shoes because of the pricing
However getting out of the membership is a pain. Why can't you just buy shoes without membership? Why do they automatically sign you up without asking first. Your first purchase should not mean automatic $50 membership
Hello Se'Quoia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes were wrong size for my grandson which I had shipped to his address. His mother tried to exchange and you wouldn't let her. Very disappointed
Hello Linda,
Thank you for sharing your experience with the item that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Packages get stolen, customer service was no help had to be on the run around … never again
Hello Karin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Service is not great. The membership is not worth what they say. Exchanging is really bad as you can't get the same price for the same shoe you exchange and they don't do refund only exchange. I canceled after one month and will be sure to tell all what a scam this is
Hello Jennifer,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I think it's dumb that we the customers can't use our store credit unless our purchase is the same as the credit.
Hello Vanessa,
Thank you for taking the time to leave a review and your feedback about our credit systemis important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I ordered several items. 2 of the pairs of boots were absolutely huge. Even if the size were correct they are crazy wide. I have found all of the shoes run big and the clothes runn a bit small. Of the 10 or 11 items ordered, 3 were a hit
Hello Trisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I understand why the shoes were cheap to purchase, they are poor quality.
Hello Leslie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love this program and it has amazing perks, choices, and amazing prices. However, my kids boots haven't lasted them but a month or so. They're already peeling and pieces of them are coming off, making them no longer waterproof. I know they were only $10 or so… but other stores have affordable shoes, also, that last longer.
(Edited to add pictures of the shoes)
Hello Brittney,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Nothing it's worst of everything! Product quality choice options size delivery customer service everything is worst!
Hello Raina,
Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz