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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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My sons shoes stop lighting up after only 4x uses for less than an hour each time.
Also I really dislike the quality of the material n way it was bade.
Shoes were too big sent back for an exchange. It's been over a month since they've been sent to me the new size and I still haven't got them and they won't return my money.
Hello Jenna,
Thank you for sharing your experience with the exchange you process online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Was fast and prices were great got shoes for my grandson birthday
Hello Antoinette,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I never received either pair of shoes for my granddaughters.
Hello Glenda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you never received. Our Member Services Team will reach out to you right away.
Best,
Allison
Fab kids is fast, I loved buy in the site. My experience is very excellent.
Hello Giselle,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
But I'm very disappointed with policy. I called to cancel my membership,the customer service says ok. But I found out Fabkids charging me 3 times. I asked my money back but nothing I get. No recommended at all.
Hi Yashinta,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
I never received my shoes they were sent back to the sender
Hello Katti,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Even though I was only a member for a short period, Fabkids had excellent customer service, awesome choices, quick shipping, well packed products and an awesome trial membership opportunity. My daughter is grown, however the styles available my wife likes. Fabkids should consider adult children clothing options, child size shoes are similar to adults, clothing obviously not.
Hello Jason,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I'm very satisfy for my purchase, my nice loved all the clothes.
Hello Marisol,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The smaller size boots the straps fell off and sole got ripped within 2 hours of trick or treating. Unfortunately my teenager ended up in hospital the same week and is still in the hospital so I never had a chance to return them and my other child threw them out when they were cleaning their room. The decorative straps completely came off. They fit well but was really upset
Hello Ashley,
Thank you for sharing your experience with the boots you've purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Item was suppose to arrive a certain time but didn't come called and spoke with a agent and she basically said she couldn't do nothing because it says it's been shipped but I called Usps and they said they were still waiting to get the package, never heard anything else from fabkids
Hello Tiffany,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Too many issues with shipping never accurate keep getting lost delivering else where
Hello Diana,
Thank you for taking the time to leave a review. We are sad to know about that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I'll enjoy what we get from there the only thing that wasn't great is they shipped the wrong size shirt. It's to much of a hassle to send back. So he will grow into it in 4 years. Other then that. I enjoy the products and so to the kids
Hello Caitlin,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We've ordered 3 times and every time there was an issue and half resolved.
Hello Clark,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I order my son a pair of boots and a pair of sneakers and he absolutely loves them
Hello Jazmine,
Thank you for taking the time to share your awesome review! We’re glad your son is enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was ok for the first deal for the 2 pairs of shoes but other than that I'm not impressed. I crazy hours and I'm a single mom of 4 kids so I never have the time to call to cancel during their business hours. They make it so difficult to cancel just so they can get you on that next months charge. And half the time you go to skip the month their site tells you that your skipped and then they charge you anyway. I wish canceling was easier!
Hello Erica,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wanted to return for the right sizes and never got a reply back
Hello Heather,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Not best quality honestly they could be better quality
Hello Dezaray,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had a wonderful experience. Shoes were great and on time.
Hello Latoya,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have 3 small daughters I have been purchasing clothes for since 2020. We love it all,the styles the patterns it's all fab
Hello Danica,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ayden,
Thank you for the feedback about your experience with the products you ordered from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison