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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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On our first order we got three pairs of shoes that were all too big—I called customer service and in about one minute I had a prepaid shipping label and a smaller size of each spire on hold. Not only was my call in super fast and easy, I received the replacement pairs just a few days later!
EVERY. SINGLE. ITEM. Has either been defective upon receiving or has fallen apart within 2 washes. They stain easily, the stitching unravels, twists after washing. Garbage clothing. Walmart brand is better quality.
Hello Jessica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of your products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This is the second pair of light up shoes that I've bought from this website and this is the second pair where only one of the shoes lights up
Hi Jennifer,
We truly apologize for your experience! Your feedback about the product is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Ordering was easy shipping was fast and packages arrived quickly. I would recommend and order again
Hi Lori,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I love my new shoes and I get a lot of compliments on them. I'm always telling people about just fab kids and how your first pair of shoes are for free but I'm a little disappointed that my shoes lights have stopped working. I guess it's a sign that I'm getting too old for lit shoes LOL and they still look cute as well as function so I can't be too disappointed when they were for free after all. I still get lots of compliments on them and always tell others about the awesome deal.
Hi Ruth,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
It's ok. They'd send doubles of some items and we'd have to return them!
Hi Remy,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I love that I have credits that I forget I have so they come in handy but better clothing options PLEASE! They are not cute! I only buy shoes
Hello Dominique,
Thank you for sharing your experience with the products we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
They are true to fit and so stinking cute! My girls loved their new booties and my boy is SO handsome in his new church attire! Will recommend and use again!
Hello Jessica,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Very cute, but after 5 wears the plastic has cracked at the bottom of the laces on both shoes and the color painted on the soles has half worn off.
Hello Annie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you ordered from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I always have a great experience shopping online and ordering items for my daughters
Hello Melody,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Hope you have a great day!
Best,
Mary
Cheap shoes means cheaply made, poor materials, no good.
Hello Kritty,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Well for starters 2 separate customer service representatives told me 2 separate things when there came to be an issue with my order. A week and half after the latest day my order was to be there my showed up. Before said time, my package was lost in the mail. When said package arrived, it was damaged and 1 pair of the 6 shoes were missing, which wasn't a surprise since there was a giant hole in one side and one side was completely taped up. Then when said missing shoes were brought to the customer services attention, I was refunded but refunded a smaller amount then what the shoes actually were. Needless to say almost everytime I have used Fabkids, it has just been issue after issue which is why a little over a year ago I canceled my subscription. I rejoined trying to give it another chance, and this time was worse then my original interaction. And when purchasing clothing, even if you buy a size larger, after 1 wash the clothing is too small to wear. So in turn its honestly not worth the money, or the aggravation that comes with it.
Hello Lora,
Thank you for sharing your experience with your purchase and membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Was thinking I was getting a great deal on quality clothing. As it turns out, I was being charged $49.95/month to be able to shop FabKids online. I did not realize that I had to skip payment by the 5th of each month in order to not be charged.
Hi Chelsea,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I ordered bogo boots as an introduction to join FK. The flashing boots did not flash 3/4 of the circumference of the left boot. I had to call to make a return. That went very smooth except it took a long time. When I received the new boots the right boot did not flash at all. I haven't had time to call for a return letter yet but if they don't flash when I get the new pair I will be canceling my subscription. Also the other boots I ordered were so cheaply made that they are falling apart even though my daughter has only worn them maybe two weeks total. Very disappointed
Hello Mary,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Paid for rush delivery to receive product in 3 days only for it to come 8days later and they refuse to refund my delivery fee. When it came during the same time they offered for free. Never again plus they shoes hurt my daughters feet.
Hello Crystal,
Thank you for the feedback about your experience with our shipment of your order. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I never received my items
I had to call 6 times just to get a refund
2 calls they said I could only get store credit even though I never received what I originally wanted
Hi Chasity,
We value our members, and your feedback about the refund is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I loved the items, they look exactly the same like in pictures. My kids love the shoes.
Hello Sukoluhle,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
My order had said delivered but i didn't receive it and when I reached out I was told to wait a week then reach back out
Hello Arley,
Thank you for providing feedback about your experience with the delivery of your order! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Never got my shoes the shipping sucks it shld do all shoes in box and together
Hello Regina,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I received the boots at a decent time. They were exactly what my daughter needed
Hello Victoria,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Megan,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina