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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Didn't receive my package. My items are being replaced except a few of them that are sold out.
I got my little girl a pair of the multi color light up shoes and she only wore them two times so far, because after wearing them for one day the rubber strip at the bottom of the shoes started tearing away from the shoe and the cat eyes or eyelashes rubbed off too. The green camo shoes I got for my little boy look nothing like the picture shown and look almost black and you can't see the camo. The other shoes I got for my little boy; both the other 2 pairs had scratches on the side and also like white plastic stuff stuck on them. All of them are super cute, but there was something wrong with almost all the pairs, besides the black boots I got my little girl.
Hello Brooklyn,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered some items and it was shipped and delivered fairly quick. Thanks
Hello Jorge,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I liked the purchase with FabKids as the foot wear is comfortable and very reasonably price. The accessories were good also. I have worn my boots and love the fit.
Hello Evelyn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
It was easy to order from them, and the Quality of the merchandise is very good
Hello Forrest,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Remember back in the day when you subscribed to the music service and had to return a card every month to indicate you did not want to receive the monthly "selection", selected by the company? Fabletics and Fabkids is this type of service and worse. No matter how diligent I was, i either forgot to skip the monthly charge or did not skip correctly (though I don't think this was always my fault - I think there were issues among various browsers. I ended up being charged for future outfits, have the charges sometime converted to gift cards, and losing at least part of my discount when canceling. You must be a member to receive the deep discounts so it's just a terrible racket no one wants to be involved with. Why not just let people order what they really want and charge a reasonable price. The business model here is not customer forward. Want to cancel? You have to call and when you talk to a human you are grilled about why you want to cancel. Most recently I did this with a bot on the other end. Why not let me cancel online like a normal business allows. Racket and not for me.
Hello Melanie,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
A shipping label was created but items never shipped. After a month and a half and speaking with customer service 3 times regarding the order, a refund was finally issued. Horrible customer service.
Hello Brandi,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
This is such a great site! The boots I got for my son didn't fit and they had a new pair the right size shipped out the next day! Such great quality and service! Highly recommend
Hello Kelly,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
My 10 and 7 year-old nephews still love light up sneakers and these are ideal. The generous fit is perfect when they wear thick socks. I would highly recommend FabKids to my family and friends.
Hello Kathryn,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Shoes were way to big, ordered a size 7 for my daughter and they were at least a 8 or 9 in adults.
Hello Connie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love Fabkids. They don't always have what I want in the right size, but when they do, I buy it.
Hello Deanna,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
When you spend that much on kids shoes, you'd expect it to be shipped in a box. It was a gift and I had to go to a different shoe store to see if they'd give me a box.
Hello Elizabeth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sometime one or more of the items are either too big or too small. The majority of them are just right.
Hello Jamyiah,
We appreciate the feedback you shared regarding our items. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
LIa
Battery not holding charge son only able to use it for two calls all month
Hello Minnie,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like the site but when I tried to cancel membership kept trying to get me to stay with discounts. He said i would get 50% off next order but I didnt take 50% off in checkout area.
Hello Shawn,
Thank you for sharing your experience with the VIP program and the discounts provided on your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We always stock up on shoes before Christmas and Fabkids is always so affordable and the shoes last through more than one of my children. Very handy if you have more than two kids and use hand-me-downs! The material and shoes are always nice and good quality! We love and will continue to support Fabkids in the future!
Hello Kathie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Nice prices fast shipping my daughter loves her boots
Hello Jade,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great prices and
Exceptional Customer Service.
More business to come in the future.
And will surely be telling more people about FabKids.
Keep Up the Good work
Hello WillisSr,
Thank you very much for spreading the good news about FabKids! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Great prices and great quality! Shipping was even quicker than expected! Very impressed. Will be shopping here again!
Hello Robin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered my daughter some pink boots in a size 2 but they sent me 12. I was very disappointed because we have a photo shoot and we had to change her entire outfit.
Hello Zorri,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad