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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Unicorn boots look comfortable and adorable on my daughter. She picked them! Also bought light up blue sneakers for my son and I like how simple they are and it's design and that it lights up!
I have ordered numerous clothes, boots and shoes for my grandkids over several years and FabKids never disappoints
Hello Aaron,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Made the mistake of joining. Got charged one month for not selecting items within their 5 day time frame, and those "credits" weren't eligible for a future purchase. Never again.
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Great deals and great products! Took forever to get here but it was worth the wait!
Thanks Fabkids!
Hello Courtney,
We are glad you are enjoying our products and promos! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
So I ordered two pairs of shoes for my two daughters. My toddler got size 8 brown deer boots. They are super cute and worth it. For my 6 year old I ordered the black cat boots in a size 13. Upon receiving them they had sent me a big kid size 3. Not a toddler 13. The shoes are marked big kid size 3. I called to tell them I'd need a replacement and was assured I'd receive them asap. Never got them.
Hello Halie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots that came would fit an adult I wanted a number five in children's the fox boots that I ordered we're supposed to be a five and they came at 7 so I can't use either one of them I'm not going to pay to send them back I just want shopping anymore I ordered two pair from y'all in both of them were wrong
Hello Winter.
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My son loves his light up dinosaur shoes and the plain black ones even more lol.
Hello Quatiana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Excelente, buen trabajo, responsable, quedamos fascinados con el trabajjo
Hola magaly,
Agradecemos sus comentarios y felices de que esté teniendo una excelente experiencia. ¡Esperamos que siempre tenga una gran experiencia con nosotros en el futuro! ¡Gracias y tenga un maravilloso día!
Mejor,
Zeth
First they dont refund money when they messed up,2nd they dont know how to count, ordered 14 pcs leggings but insisting its just 11. Delivery sucks! And when you contact them they will kust gonna say they will solve the issue but they dont. Last, the monthly charged for vip!its not worth it!
Hello Marinel,
Thank you for taking the time to leave a review. Your feedback about your purchase and shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Ordered some cute Fox Boots for Grand Daughter...she loved them! Shipping was quick!
Hello Donna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I did not understand that they would take $50 Payment if I did not skip a month so I will be letting go my membership. And I do not understand the prices it says one thing and you pay another I will not use fab kids again good products but just confusion about the website and the memberships.
Hello Tammy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and our website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My order has not arrived up to now. Purolator is rubbish. One month of waiting. Please resolve my problem.
Hello Lucy,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My orders arrived at an acceptable time. The shoes are very nice. The only problem is that one of the shoes I ordered for my son was not the correct size. The shoes did not fit my son because they were too small.
Hello Mercy,
We regretfully note that we have received your comments regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Great price and quick delivery. Part of the deer graphic on the shoe was smudged, but other than that, great shoes! Super cute!
Hello Brittany,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never received the shoes, they were sent somewhere else. Unfortunately I don't have the bandwidth to argue with fabkids again.
Hello Kristin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The first agent was so helpful and knowledgeable. Except for the second agent with an Indian accent. He hung up and pretend he can't hear me.
Hello Avery,
We are sorry to learn that our Member Services Team did not meet your expectations. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Ordered 2 pair of boots, received email that I would only receive 1 pair as the other was out of stock. Delivery date has been pushed out twice already, ordered on 11/9/2022 today is 11/23/2022 and the last shipping update is showing delivery SOMETIME NEXT WEEK!
Hello Sheila,
Thank you for sharing your experience with the boots you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I didn't even redeem my points an had over 4000 an they disappeared.
Hello Samantha,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your points. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Quick and easy, and shipped fast! I ended up buying 3 pair! I will buy again!
Hello Melissa,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
All I have to say is my granddaughter and I love it all
Hello Donna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jenamarie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz