On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The virtual shopping on site was fun with many great choices for an eight-year-old little girl. I'm told the quality of the items was very good as well. It was a great experience and customer service was wonderful.
We absolutely love everything! I felt like I had a 49.95 credit, but I got charged for my "credit" instead of it coming off my bill.
Hello Catherine,
Thank you so much for loving our brand! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Order 3 pair of shoes delivery guy leaves them at the door no knock someone steals them try to reorder not in stock try to get my money back only store credit and I dont want anything else from the store I'm upset to have to spend more money that I don't have on boots and winter has already hit
Hello Pastora,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I brought the brown boots with the animal they run big. The boot is definitely cute tho
Hello Jamie,
We value the comments you made about the items that you got. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Fabkids is the best, my four-year-old loves everything that I order. I love the sales that they offer you get more for your money.
Hello Brittney,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love all the items you all have I always find something for my kids
Hello Samantha,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I love the shoes. My daughter does too.They look just like the picture and are comfortable
Hello Chelsea,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Was fast delivery buy sent the wrong sizes
Kids won't be able to wear the boots I ordered for the season and will be too small next year.
Hi Chantel,
We truly apologize for your experience! Your feedback about the sizing is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Was disappointed that they advertised 2 pair of shoes for $9.99. They were actually $10.00 each. Which was still a good buy. But will see probably will discontinue my membership.
Hello Jan,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I purchased shoes for my grandson they came they were a good quality few days later I get a charge for 49.95 apparently when you get a discount you agree to join their club
DONT DO IT ITS A SCAM
Hi Wesley,
We truly apologize for your experience! Your feedback about the VIP membership is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Totally worth it to shop the sales. Nice shoes at great prices. Shopped during a sale and got some shoes for $5. Bought both of my kids a bunch of new shoes without breaking the bank!
Hello Alexandria,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
OK you send emails saying 5.00 or two for 9.95 but when hit the link it don't give that deal kinda disappointed in that part
Hi Denise,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
As always the shoes I buy from Fabkids are my daughter's and granddaughter's favorite. They both love the style and quality.
Hello Jenny,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Still waiting for a check for my refund, not sure why i can not get it timely and maybe not at all
Hello Tamra,
Thank you for your feedback. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
I had to return the boots for the right size. It was easy and fast. The boots are perfect for my daughter, i got them in 3 colors. Will definitely be ordering from just fab kids more!
Hello Loni,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
My kids wore the boots TWO TIMES and they fell apart! Will never order from here again. Total waste of money!
Hello Shannon,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The gentleman I worked with very polite respectful. And helpful
Hello Mary,
We appreciate your positive comments about our Member Services Team. We hope you will always have a great experience with us in the future!
Best,
Lia
I did my first order, received them in a pretty good time frame. One of those shoes were way too small even though that's what I always wear. So you'll need to size up some. I want to return it but makes it impossible because I don't have access to a computer it won't let do a return in the app or thru my phone. So I guess I'm out the money for shoes that will never get worn. A little disappointed
Hello Sammantha,
Thank you for taking the time to leave a review. Your feedback regarding sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Everything I've purchased so far has been great! All the clothes are great material and so cute.
Hello Frankie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Lots of styles to choose from. Christian love to check out what's new.
Hello Priscilla,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
We are glad you are enjoying our products and the website! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth