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From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I bought several Toddler size 8 shoes and some of them were smaller than the Toddler size 7 I originally bought last year. I returned them for toddler size 10 and they were way too big. There isn't a way to return the exchange so I am stuck with shows that are still too large
Nice boots for my daughter and they came fast I was impressed very cheap
Hello Christina,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Things are fine on the website and the products are good. Not sure I will keep buying from them with the extra cost of the USD - CAD exchange rate.
Hello Sarah,
Thank you for your feedback. Our Member Services Team will contact you right away to address your price concern.
Best,
Renz
La calidad de la ropa es muy buena, no se despinta y tampoco se encoje. Me gustó mi compra.
Hola Angela,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Never received items that I paid for order in October Still haven't received anything yet and it's the end of November
Hello Carly,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Not happy with the product it wears out fast especially the soles of the shoes didn't have them for 3 days And the soles broke It's not happy with the product overall since the 1st time I bought from you guys tell now
Hello Chrystina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fue un envío rápido, seguro, y muy buena calidad me encanto todo.
Hola Yuly,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
Shipping was fast! Shoes are great! I will definitely be buying more!
Hello Brooke,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Boots torn after a month of having and only wearing a handful of times.
Hello Michelle,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Horrible.
Never subscribed to no membership.
I purchased and never approved a monthly fee yet they go ahead and automatically charge you 60$ some if you don't spend within a month. I never approved.
If your thinking of buying, find somewhere else!
Hello Lynn,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
This order was supposed to have shipped on Nov. 14,2022 but have not received and can't find anything about it. When I look up the shipping number it says label created and nothing else.
Hello Mary,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes are a mess they fit but didn't look right my son said he had horse shoes on his feet
Hello Ky'Ginald,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just got a message that my return is being processed when I never asked for a return. I ordered weeks ago and still haven't received my order or a refund if that's what they're doing instead of getting me the items I ordered.
Hello Nikki,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The kids were so excited with what I had got for them.light up shoes and the boys loved the shark slippers
Hello Linda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Made a purchase and when I received it week and a half late some of the pants were to big. I requested a return packaged em up and popped in the mail. Month later I login because I still haven't received the smaller pants only to find it says hold on my return. At this time I also become really annoyed because I needed to cancel for a bit 1-because of the 10 dollar price hike to membership and 2- because Christmas is close and the cost of living has been really hard to make ends meet lately. So I was hoping to cancel once I had completed the return which probably needs membership active to due. I call in to explaine im annoyed that the membership fee has come out now because Im still waiting for my return...I ask why is it on hold...the employee puts me on hold come back and says ok I've released the hold the pants are on way. Is there anything else I can do for u? Im annoyed that she didn't offer to return my membership fee as I was not expecting this to take months for a return. So I ask her to cancel my subscription from here on out. She then tells me u can skip the month.I think it's pretty obvious that is hard to remember to due in a 5 day window each month...that's why uv chosen this model as u know people will be forced to buy stuff to use up the money that was taken because they didn't skip on time. She then says if I don't cancel she will offer me a 50 % discount on my next order.hard to pass up now that I have 50 dollars in my account already that I have to spend. So I say ok whatever I'll keep it.so ya annoying process that cost me more money that I hadn't expected to spend and to top it off it's been some time since that convo and I still haven't received the smaller pants. Wtf...im gonna give it a few more days grace to see if they show before I call in to complain again. That's my story.
Hello Nikaila,
We regretfully note that we have received your comments regarding the status of your return. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I love my sweater the only bad part is I ordered the wrong size and now I don't know how to return it
Hello Maria,
Thanks for sending your review! Your feedback about our product sizing and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It can quick in the mail and my girls absolutely love their boots!
Hello Heather,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I love my items they fit her good she looks good and it makeshift feel good
Hello Cedric,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I bought three pairs of shoes for my daughter and they were all perfect for her. It was sneakers, fall boots, and duck boots that were lined with fur. I also got her a corduroy overall with a beanie and a long sleeve T-shirt for her fall picture at school. I was a little bit skeptic because of the decent price but everything ended up being absolutely perfect and good quality, can't wait for my other little girl to get bigger so I can start buying her stuff also from the page
Hello Van,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I measured my kids feet before ordering any shoes on FabKids and used their sizes chart and every pair of shoes that came back (I ordered 9 pairs of different sizes) were too big. I ordered size 7 for my daughter and the shoes are too big for my 9.5 size feet... Very frustrating. I am keeping all of the shoes because I have a handful of daughters who can use them next year but I am going to be out the money for the 2 pairs I bought for my daughter unless she ends up with size 10-10.5 feet. I want to return the shoes that are way to big but I'm in Canada and so I have to pay $10 for shipping and the shoes are less then $20.
Hello Anona,
We value the comments you made about the fit of the items that you got. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Omega,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz