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FabKidsReviews 4,106

3.2

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166
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Canada
1 review
0 helpful votes
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Slippery
November 25, 2022

I don't like it that there really slippery, kids can just break a bone from those boots

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Evelyn,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
0 helpful votes
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Boots buckle fell off
November 25, 2022

I bought my granddaughter a pair of boots and a pair of sneakers, the buckle fell off the second time she wore them and the sneakers come apart around the sole on the third time she wore them. Not very happy with the quality of the shoes or boots

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Dianna,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Arkansas
1 review
0 helpful votes
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No good
November 25, 2022

Not good. I expected my package one week ago and never received it.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Luz,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Oven
November 25, 2022

Baked. Cooked. Cheesy. Wrapped in aluminum;
Hot potato with sour cream and bacon.
AT CHILLYS!
With a side of cheese

Date of experience: November 25, 2022
Wisconsin
1 review
0 helpful votes
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Great clothes and great prices!
November 25, 2022

My daughter looks so beautiful in her pretty clothes! We always get compliments on how beautiful and well dressed she is.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Stephanie,

Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day! 

Best,
Renz

Colorado
1 review
0 helpful votes
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Girls winter boots
November 25, 2022

Great waterproof winter boots for my older girl and warm cat boots for the younger one. Super cute, they were so excited when I surprised them!

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Aly,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

New Jersey
2 reviews
0 helpful votes
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Love it all
November 25, 2022

I love everything from fabkids. I have been a member since 8 months or more and no disappointments. Kids love everything they get.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Santos,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Texas
1 review
0 helpful votes
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Poor quality
November 25, 2022

My daughters dress was poor quality. The sleeves were not the same on her dress. Very upsetting, we saved the dress for a wedding rehearsal dinner and she couldn't even wear it.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Blanca,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Canada
1 review
0 helpful votes
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Black boots
November 25, 2022

Awful. Sizes were not accurate and the boots I bought one sole was half iff

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Betty,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
2 reviews
0 helpful votes
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I love Fab kids
November 25, 2022

I loved it they was very on time with everything the shoes was very cute and packed very well thank you so much for everything

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Victoria,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Illinois
1 review
0 helpful votes
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Not my favorite
November 25, 2022

I like many if the items. I don't like that many of them are sized differently than most any other store. So lots of things are too small when received. And returns are expensive and difficult. Now that the monthly price is going up I am cancelling.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Debra,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Unreliable return process
November 25, 2022

I started to return online and the server kicked me out. I went into restart the return, and it was no longer an option. I called customer service. I was told that I would receive a return label in the email and it never came. I don't understand why something like a return label isn't automatic it feels like the company process is made so inconvenient that I would hopefully just give up and not return my items. I still have not received my return label and I have talked to a representative about it twice.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Melanie,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.

Best,
Renz

Ohio
1 review
0 helpful votes
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Excellent
November 25, 2022

I signed up for the VIP to get the two pairs of shoes for $20 deal. They ended up being very good quality shoes and fit my child well. I then decided to cancel my VIP membership which was easy to do. I will keep fab kids in mind for future online shopping.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Cherie,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Georgia
1 review
0 helpful votes
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The sizing for their shoes is incredibly off. When I asked to return it was a whole ordeal that lead to me having to reach out to them 3 different times to get it accomplished. I asked them to cancel my membership and instead they canceled someone else's membership and it took me contacting them the 3rd time to get that resolved as well.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Victoria,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Colorado
1 review
0 helpful votes
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I got charged an extra 49.95
November 25, 2022

I got charged an extra 49.95 but see no credits or why I got charged this.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Tim,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Colorado
1 review
0 helpful votes
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Very cute for the price
November 25, 2022

Everything came quickly and very cute. The quality is in decent standards.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Alma,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

New York
1 review
0 helpful votes
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Great deals
November 25, 2022

Fab kids has really great prices and great quality of clothes.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Jackie,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Ohio
2 reviews
0 helpful votes
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Boots and clothes
November 25, 2022

Very good no problems good quality for price. Never a problem size good

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Carolyn,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Maryland
1 review
0 helpful votes
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Met all expectations!
November 25, 2022

Quality, style - on point. Order arrived quickly. We will order more items throughout the year.

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Cora,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Maryland
2 reviews
0 helpful votes
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FAD Ulous feet
November 25, 2022

I was so pleased with the style and workmanship of the shoes. Grand daughter loves them

Date of experience: November 25, 2022
Jennifer M. FabKids Rep
over a year old

Hello Doris,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz