On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love justfabs for kids. My daughter really like what i order her. I am well pleased with what i order for her.
I bought 2 pairs for my 5 year old and both boots are holding up so far.
She likes both, very comfortable and warm.
I bought the other two pairs for my 9 year old and one of the pairs tore on the back of boot (ankle)
She only wore them several days and I guess it was just a faulty set of boots. She wat so bummed out because they are warm and cozy.
I bought the same type of boots for both girls.
I actually like them both because they liked them.
Hello Jessica,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When I receive my order, only half of it was correct. I have 3 kids! One was left out because I was sent a size 6 instead of a size 9! And my oldest didn't get her size 1 shoes because they sent us a womens size 10! Either someone in the department doesn't know their numbers or is very dyslexic. Not gonna judge but they need to start double and triple checking. Not pleased at all...
Hello Katelynn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Didn't receive package. It's been well over a month since I ordered
Hello Samantha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My daughter loved them, the colours were very vibrant and beautiful.
Hello Eseosa,
Thank you for taking the time to share your awesome review! We’re glad your daughter is enjoying her shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy shopping, great cool/cute styles and good quality! Size fit as expected. Comfy comfy onesie and sandals. Daughter love them!
Hello Karina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordering and shipping were great! They charge a $49.95 monthly fee in order to be a member so I can save money on products. You have to call to cancel the membership fee, but it takes awhile. It seems like if they didn't charge people at all, it would save steps for everyone. My daughter loves her new boots but it's not worth the hassle to save a couple dollars.
Hello Allison,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit charge.
Best,
Renz
I love the shoes and the outfits! The prices are great and the styles are awesome!
Hello LaNisha,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I tried to cancel the membership immediately after ordering and they said they would have to charge full price for the products if I cancel the membership before the order ships. Then the shoes I bought nearly fell apart during the first wear. They offered 50% off when I again tried to cancel but it was never applied to my account. To make matters worse I tried to use the rest of my membership to purchase something since they refused a refund and a shirt that was showing 9.99 o. The product screen was showing as 18 in the cart. Another that was 11.99 showed at 20.99 in the cart. They are horrible.
Hello Nichole,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
My daughter absolutely loved all of her new shoes and boots and I couldn't love the price more for 4 pairs of shoes!
Hello Lindsey,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I love, love, loooove this site
Stuff is at a great price and quality plus easy for me to shop
Hello Beard,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
You'll pay a monthly membership fee of 40 + dollars. They don't tell you that at sign up. Shoes are very poor quality. Very disappointed. This was my first and last time ordering anything from them.
Hello Jessamee,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They sent an item that didn't even worked the kid was very disappointed. Before leaving the WH quality Check needs to be done to avoid delays like this. My grandson wanted to wear this to a function and that didn't happen because of the faulty shipment and you would think they expedited because it's there error they didn't took just as long as the first pair. Poor customer service on there side.
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
All if the clothes are the same. My daughter is getting too old for many styles. She is not excited about the clothing.
Hello Tracie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect size. My girls loved them just what I was looking for n the boots will order agai
Hello Erica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Poorly made, my my kids feet sweat...gross
Will never purchase again. Plus had no idea it was a member thing. No way
Hello Candy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have ordered a few things for my granddaughter for Christmas. She is gonna love them. It's easy to find what you want and ordering is easy. They ship out right away. I love ordering from Fabkids
Hello Lynette,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Poorly customer services, I will not purchase anything from this company again.
Hello Antoinette,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I can't review my purchase because i never got it. I contacted the company and they told me the USPS says it was delivered - so that's that
Hello Susan,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I CANT GET ENOUGH OF FABKIDS! MY DAUGHTER LITERALLY HAS EVERY PAIR I THINK AND IF NOT SHE MOST DEFINITELY WILL!
Hello Joseph,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Subscription Shopping Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sylvia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz