Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
The tracking says that it's delivered but I did not get my order. It is the right address, nothing showed up. Please get back to me asap. Thank you.
I order from Fabkids for my granddaughter. I don't get to see clothes. But the site is easy to use, nice choices, and great discounts.
Hello Denise,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Never had a problem with shipping or anything that I've bought. Love the points given and the deals going on.
Hello Aressa,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
Look forward to ordering every month! It never disappoints! Always something new, different and stylish for my daughter each month!
Hello Candace,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Ordered 2 pairs of shoes for my little girls. Great quality, fast delivery, and exactly what I ordered. No complaints.
Hello Justin,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I never received package of shoes. Called fab kids customer service representative had No knowledge of what could be done
Hello Stephanie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
You are basically getting shoes bought in bulk fro China. Sizing is way off from your average in store buys
Hello Amber,
We appreciate the feedback you shared regarding the items that we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Never got the shoes I purchase kept calling about them customer service never helped just wanted to keep my money
Hello Tyesha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I never got my items and they refuse to give me a credit! Worse experience ever! Will never buy here!
Hello Michelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.
Best,
Ivy
The first purchase we had a really nice discount for our purchase which made it easier to buy more shoes.
Hello Regina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Quality for price... It could be better and pricing for the dude that is high up does not even appear
Hello Melissa,
Thank you for providing feedback about your experience with FabKids! We always welcome the opportunity to improve our products and services.
Best,
Ivy
My kids have loved everything they've gotten from fabkids and I'm impressed with the quality and quick delivery, as well!
Hello Jeannine,
We are glad you are enjoying our promos and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love everything I order from FabKids. Super cute and perfect fit for my daughter. The Valentine pieces are adorable.
Hello Rian,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
My kids feet are always growing! They love their new shoes! Buy bigger than you expect and they will last!
Hello Samantha,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Ordered pink duck boots for granddaughter. They are so cute and she loves them. Boots arrived very quickly. Great experience.
Hello Linda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Selection is great; especially for a tall 4 year old. However the monthly subscription price is very off putting…
Hello Debra,
It is with great regret that we received your feedback regarding our VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Not much as far as supply and choice. Prices are a little higher than my other choices for children's clothing.
Hello Anitra
We appreciate you taking the time to share your feedback about our merchandise selection, the monthly credits, and our pricing. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Being a single parent of twins has its challenges. Thankfully finding great priced clothes & shoes isn't one of them.
Hello Sedric,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
Never received the shoes, they were sent somewhere else. Unfortunately I don't have the bandwidth to argue with fabkids again.
Hello Kristin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was a very smooth and easy transition. I order from there for my grandson at least twice a month.
Hello Rasheem,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danya,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary