Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Buyer beware! Company charges you a monthly fee and won't refund your money or cancel your membership. Don't buy from them!
Jean shorts I bought for my daughter were too small even though I ordered the correct size that she wears. Disappointed.
Hello Hannah,
We are sorry to hear that the item that you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Both myself and the kids love their new clothes. True to size, comfy and affordable. What more can you ask for?
Hi Heather,
It’s nice to know your feedback and we appreciate you taking the time to share your positive experience. We hope you continue to visit our site and check your monthly selections.
XO,
Kobe
Grandson loves the shirt graphics. Shorts are okay but construction isn't as good as some others we have purchased from fabkids.
Hello Valerie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shorts. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All of the shoes looked as explained and shipping was super fast for it being the holidays. Will be ordering again!
Hello Elisha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
We love shopping from Fabkids. The clothes are super cute and good quality! People ask us where we got her outfits!
Hello Chrissy,
Thank you for showing us some love! We are happy to hear that you admire our products! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
I ordered my childs shoe size wrong and JustFab was wonderful with resolving the issue quickly. Best store and very professional
Hello Desiree,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
The boots I got for my daughter were very cute and shipping was quick. I will definitely be ordering again soon.
Hello Adriana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Terrible. Would never recommend anyone else to shop with fabkids. Customer service sucks and I never received my shipment or refund!
Hello Rosangelica,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My order came very quick and the quality of shoes is unbelievable. They really stand up to everyday wear and tear
Hello Annette,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
We tried this. The shoes are cute, but we'll be lucky if they survive half the summer. Just super low quality
Hello Patricia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Arrived on time, was true to size, daughter said they were comfy an she wears them almost any chance she gets!
Hello Quiana,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The clothes fit my son great! He loves them! Was delivered in a timely manner. Always love the deals with Fabkids!
Hello Jessica,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
Signed up after receiving gifts from a friend. Some sizes were a bit too small but exchange was fast and easy.
Hello Elizabeth,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I like shopping with FabKids, but prices seem to have gone up, and they have less of a selection then normal.
Hello Meghan,
Thank you for writing a review regarding our pricing and our selection! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Just like its shown in the picture! The colors are very bright and my daughter loves them. Definitely purchase these shoes.
Hello Shyquana,
We're glad you enjoy our unique styles! We’re also happy to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
My daughter looks so beautiful in her pretty clothes! We always get compliments on how beautiful and well dressed she is.
Hello Stephanie,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I absolutely love the pink dino shoes and fox boots I bought my five year old. And she loves them too. Will be buying from Fab Kids again soon!
Hello Kayla,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
My 1st time shopping online with fabrics. And it saved me a lot. I recommend to all my friends who has children of their own. Way to go fabkids
Hello Sheena,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Ordered 2 pairs of shoes which were too small. Returned, reordered a perfect size and received within 7 days. A perfect fit! She loves them!
Hello Linda,
It’s great to read your feedback about your experience with our return policy and we are glad that the items fit perfectly. We appreciate you taking the time to share it with us as we intend to provide remarkable service for every member!
Best,
Allison
Perfect fit and she loves them! She loved the multicolor sandals and tennis shows with Velcro closure.
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- San Francisco, CA
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy