Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I am not satisfied at all because they only stole my money and I did not receive my order, I sent a message explaining and I never received a response
I love this site. The shoes and clothes are so adorable and affordable.
Didn't send the right sizes I wanted one set of each one was size 3 and the other size 6/7 and I got 2 of 6/7 n one dress of the size 3 I can't make my child wear the same clothes!
Hello Lee-Anne,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Material is great but shoe ran wayyy bigger than expected. Ordered a size 7 for my son and it fits me and I am a size 9.5 10.
I called to cancel my subscription a rep offered me 50% off my next order to stay.
So I said okay and proceeded to place an order for some Christmas items.
I picked what I wanted and realized there was a price issue qt check out so I called customer service again and she didn't know how to fix the price difference it was telling me 1 price in My cart and her another. Then she said that price was just for the shirt when the description Cleary said "set"
Pants and top. After a long time of being on this call and her asking for assistance from a manager still not resolved. I got so frustrated then she said I couldn't use the 50%off because I had money in my account?!?!?! Why not that is my money and the agent that gave me the discount knew I had money in my account.
Anyway she wouldn't let me use both so I canceled my account and got a refund of the money in my account. Then I placed an order for the things I needed after I got off the call Then canceled my subscription again. Very disappointed with the level of service I didn't spend a ton of money but over the last couple of years I've been a pretty good customer in my opinion.
Hello Dave,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great value for your dolllors.
This is one of the easiest way to c'shop for my grandkids. Love the variation on styles and it's so easy to shop for the grandkids.
Hello Maria,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Always a great experience with FabKids... Shipping is fast! The prices are affordable, and always fits to size perfectly.
Hello Luz,
We're thrilled to hear that you had a positive shopping experience with us! We make every effort to provide you with reasonable prices, products that fit perfectly, and fast shipping! Have a great day!
Best,
Allison
I purchased 7 pair of shorts for one great price. They are great quality and my granddaughter loves them.
Hello Karen,
We desire to keep you satisfied with our quality products at affordable prices. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
All the items are beautiful. Since they are all for Christmas and birthday. I can can't wait to see how they fit.
Every time I order from fabkids I always get exactly what I'm expecting. Style, size, and quality is fantastic.
Hello Jamie,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
I ordered 6 items but only received 2. I waiting a few days thinking they may come later. Contacted the company was told they would get back to we within 24 hours. Waited a few more days. No response. Contacted the company again. They told me that 2 of my items were on back orders. Not too happy at this point because this is my second attempt to contact but I understand these things happen. I wanted to cancel my membership was told I needed to keep it until I purchased the 2 items that were on back order. I was given a credit for these items to puchace for the deal i had gotten. I refused. Then was told I could cancel and still use my credit as long as I contacted the company before I made my purchase. But before I could confirm this was taken care of I got a message stating I was not responding to the chat ( I had sent a message but some how it had not sent) and did not get a Chance to respond to that before they closed the chat. Finally contacted the company a third time. I'm beyond frustrated at this point. I'm a pretty reasonable person and I get things happen but to have to contact a company three times is too much. I was finally able to confirm my cancelation of my membership and that 2 items had been ordered and the other 2 I could purchase with my credit. Them today I get an email stating they are sad to see me go and see the membership is canceled but wanted to make sure this was correct. You bet it is! And once I confirm my last order I won't shop here again due to your poor customer service.
Hello Chelsea,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have been trying for 3 months to cancel and I'm still being charged can't get through by phone. Smh
The shoes aren't the best quality but do kids ever keep anything long anyway? Just wasn't what I expected.
Not sure yet. Birthday is end of month and not sure if shoes will fit, no size included, says 7 not sure if right.
FabKids has wonderful customer service! Every time I have needed to call they have been efficient and kind.
Ordering from FabKids is so easy and the delivery is fast. I truly enjoy the cute clothing and shoes are amazing quality. I truly love the prices and the deals that are provided! LOVE THIS SITE!
Hello Charlene,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
They are perfect my daughter absolutely loves them. There also good in wet weather and snowy weather as well. I highly recommend.
Hello Kayla,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Amazing 😍, delivery was right on time, my Daughter loves her shoes. Her style is Beautiful thanks to FabKids.
Hello Shaunice,
We are glad that you're satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Ordered almost 2 weeks ago, still haven't gotten anything. When i put a order number in it says it don't exist and that it's from hong kong. SCAM
Hello Nicholas,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Great customer service experience thank you so much for helping me resolve my issue. There would not have been any other way I would of had it do
Hello Essence,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
My daughter wear her boots one day and bumped up against our steps outside and they got scratched really bad. I was hoping for better quality.
Hello Marisa,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mery,
We are sorry to hear if you haven't received your order yet. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle