Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Quick delivery. Packaged with care. True to size on my daughters boots. The boots are good quality, cute & warm for fall weather. Highly recommend.
Only one outfit out of three fit correctly the others were too big and were not wearable. I have no idea how to exchange them.
Hello Jeanie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
We found a fun, light up shoe for our toddler that was very affordable, which is so important because of how quickly they size up!
Hello Stephanie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Size 7 is a bit large for My daughter that I can wear the shoes but other than that everything else fit very well
Hello Jessica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Items look way better in pictures once I got my product it was made of real cheap material not worth what I paid for
Hello Joel,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes were all too big they were of decent quality but very wide and seemed to be one foot size larger than normal.
Hello Amanda,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Many of the items are a bit over priced. The quality isn't bad, but overall I find it hard to justify spending that much every month
Hello Darylyn,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
Best,
Ivy
I love ordering from fab kids! Wonderful up to date clothes and the quality is consistent. And its so easy what more could you ask for!
Hello Ruth,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
Kids clothing was ok. The designs are not that different and can be found in pretty much any kids store. Would love to see some fresh looks instead.
Hello Erin,
Thank you for writing a review! We appreciate your feedback on the designs we have available online and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sizes do not always run true to size but other than that satisfied with the quality and style of all the clothing items I've purchased so far
Hello Katrina,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The deal for these shoes were great! Shoe loves them still need to grow into boots but still wears and looks cute on feet.
Hello Abeo,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've enjoyed shopping with fab kids for clothing and more. My daughter is excited to she all the new items she gets. Such a great experience!
Hello Da'Ona,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Full of $#*! only thing is you do get your stuff on time but then they began taking money out your account for bs
Hello Kingstonn,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
The shoes are amazing, the shirt was too small, but they made it so easy to return and replace with larger size. Very pleased
Hello Amanda,
We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. We hope you will always have a great experience with us in the future! Have an awesome one!
Best,
Lia
I still have not received my order im very disappointed and dissatisfied l will not be ordering from this company again in the future
Hello Jessica,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
We've been a fabkids members for at least 5 years now.
My daughters look forward to the outfits i get them. Everything is quality and true to size.
Hello Stefenie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have never ordered anything from Fab that was not top notch. The style is current with what the children like and material wears so well.
Hello Virginia,
Wow! Thanks for the positive feedback! We promise to continue manufacturing unique designs and awesome styles for our valued members like you!
Best,
Nelle
My grandson needed new shoes. I found these, with the help of his mom we bought them and summer sandals plus the next size up.
Hello Alice,
We appreciate the feedback you shared regarding the items that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I have three daughters and every pair of shoes I've got from fabkids has been in great condition and my girls absolutely love them!
Hello Rosa,
Thank you for taking the time to share your awesome review! We’re glad your daughters are enjoying their shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordered two pairs of shoes for my 2 year old, love the quality and worth the price! Will be purchasing things from here again
Hello Lillian,
Wow! Thank you for the feedback about your order! At FabKids, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members. Enjoy your day!
Best,
Bonnie
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Allison,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz