Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Not worth the money. Clothes don't fit to size, I'll be lucky if my kids get more then 1 wear out of the stuff I purchased for them.
I ordered a cute pair of boots for my great granddaughter. She loved them. The shipping was fast and amazing. Price was right also
Hello Barbara,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
OK you send emails saying 5.00 or two for 9.95 but when hit the link it don't give that deal kinda disappointed in that part
Hi Denise,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
Ordered 10 pair of shoes for my granddaughter four pair don't fit was suppose to get return information by email never received it
Hello Hazel,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My daughter hasn't even had these shoes a month and the boots have completely fallen apart. These were an absolute waste of money.
Hi Jenna,
Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. We’ll be sending you a private message shortly.
Best,
Cathy
My 5 year old granddaughter ADORES her new pink velvet combat boots. They are so versatile. They look great with dresses or pants.
Hello Dawn!
So cute that your granddaughter likes her boots! Thank you for choosing FabKids.
Have a great day!
Sherry
Nothing but great things to say between the prices down to being delivered will be ordering again thank you my daughter was happy
Hello Kaleigh,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at FabKids! Hope to hear more from you in the future!
Best,
Lia
My son (age 7) loves the jogger pants. He loved the first pair so much I bought him more at very little cost.
Hello Megan,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Everyone loved the clothing at our gathering. My granddaughter was excited, and wore one of the outfits when she returned back to school.
Hello Barbara,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
All 3 of my kids are always happy with everything I get them from Fabkids. They say their stuff is always "so cool!"
Hello Tori,
Thank you for your compliment! We are glad that you are satisfied with the styles we have here at FabKids. Hope to hear more from you in the future!
Best,
Mary
The site is easy to use. Most of the sizes I needed were available and my order shipped 1 week earlier than expected.
Hello Adoria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I have been ordering from Fab Kid for a while now. And my kids always love the style. The size is on point.
Hello Dayna,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Shoes don't work only 1 light up the other is not lighting and no way to change batteries never got to wear them
Hello Tacarra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My daughter loves her new boots,it's very nice and comfortable to wear.We're looking forward to order more especially when there's a good deal.
Hello Babeth,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The deals are a little confusing and I feel like I don't get the best deals all the time even as a platinum member. The site itself is easy.
I purchased 3 pairs of shoes and clothes too. There are a bit of issues about sizing however the overall experience is 8.5/10.
Hello Caryaa,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
Great selection and pricing! Easy one click ordering! Fast and free shipping! I love the option to order or skip each month.
Hi Andrea,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
XOXO,
Jane
Every time I tried to call about my order I got several different stories. Horrible experience won't be ordering from here again.
Hello Carlos,
We sincerely appreciate the feedback you shared! We apologize for the negative experience you have encountered! Our Member Services team will be sending you an email within 48 hours for further assistance.
Best,
Nelle
Love the clothes! My daughters look cute in them. I have bought them several outfits from here and are of good quality.
Hello Cherie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love the shoes but I'm definitely not gonna spend over $15 for children shoes that are too small after five months.
Hello Amanda,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katie,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth