FabFitFun

Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.

Original order along with my add-ons wasn't fulfilled all the way. Had to get a replacement. Not a good first experience. However I'm a annual member so I had paid in full. Customer services is awesome. Thanks for that.

I would give a one star but the customer service experience I had was very positive even though there was no resolution in the end. I feel the products are cheap and definitely not worth the $50 I paid for them. You can get the same stuff at Target for half the price. It's the most expensive subscription I've ever had and the least worth it. I've never cancelled a subscription after one month but I did with this one. I have many subscriptions because I'm a sucker for them so when I say its not worth it it's really not. 10/10 would not recommend.

The quality of merchandise has gone downhill, and all my friends are dropping the FFF service. I decided if my last box was bad I would drop. My box looked like stuff left over from a warehouse. I understand that I forgot to customize, but I was disappointed that I obviously received the stuff no one wanted. It wasn't worth the money.

I have enjoyed FabFitFun for a couple of years now. So much so that I often purchase a second box for the current season. That way I have one that is customized and one that is a surprise! I know what items are in the collection and decide to take a chance at getting another set of my favorites. This has been added fun for sure. But when I purchased a second Spring 2022 box, most of the items were never part of the original collection. The worst part was that three of the items were identical lip mask tubes. These were not part of the collection and Why the heck would they send three low value items in place of one of the high value items on top of the items not even being from that seasons collection? I sent an E-mail to their customer service but they basically just politely agreed that the items were not part of the collection. Not even an attempt to a resolution. Just looked at the same option again for Summer, definitely not even mentioned in the fine print.

It's too bad, I am pretty soured about the experience.

Box used to have nice quality things. My fall 2020 box had about 7 items. Best useful thing was barrettes foot masks, brow gel, blue glasses, hair removal device for small area like face, glow milk not my skin color, some bag not very interesting. Cheap stuff. I think i am done with them. Yearly people get better stuff than quarterly people. This not the first disappointment from them. But when u see the catalog and what u could have gotten... i got junk.

I received a g. C. from my sister for Christmas and when trying to use it they also wanted my credit card info. Then when I submitted the order my cc was charged and naturally confused I began a chat with their help-line. I was told I had no g. C. on file! Overall, it took me an HOUR to get this resolved and be able to use my g. C. that my sister had purchased directly from them AND they still have my cc info, which I'm not happy about. Will cancel.

I feel depending on what sales rep or CS person you get, you get different service or support. One CS person was going to give $7 credit for Jenni Kayne tray still not shipped to me where I heard other customers got $15 credit, FFF needs to give same credit to everyone. In addition, I got no communication or updates about status of the tray or when/if it will be shipped where other customers got an email update.

My first box(summer 2020) was awesome, but the Winter 2020 box I just received wasn't worth the subscription price! Really people if I wanted a candle and bath salts, I'd run to any store. Expectations for a subscription box is held to a better standard. If this were a gift, I'd take it back and return it! The entire contents, which wasn't much, felt cheap and thrown in at last moment.
Personally I'm scared of getting junk again and considering canceling by boxes in the future.
Guess thats how their company gets you: 1st box awesome then pressure with constant emails to up your subscription to a higher level but when a customer doesn't they send stuff you'd get at a local wal greens.

I had to spend 30 minutes working out a refund with customer service because of misleading information on the website. I signed up for a seasonal box. I was given an offer to upgrade to annual so I could customize my box immediately. I chose to upgrade.

Rather than upgrade the subscription I had just purchased, or override that initial purchase, it charged me for BOTH. Worse yet, the annual subscription benefits wouldn't start until the following season.

If the company would've been more clear about the process, I wouldn't have "upgraded".

Customer service was able to correct everything but it was a giant waste of my time.

Your Customer Service Rep Renee promised to resolve my issues and issue credit and did none of it. After waiting a day I had to get in touch with CS again... and by then (or maybe Renee promised me replacements that were all ready sold out anyway) many replacements for defective items were sold out. :( Its even worse experience to be promised resolution that is not deliversd and the items you thought you were going to get are not available :(: ( I didn't even get a review of service email after chatting to her!

I have had a subscription for about a year now and had been pleased but 2 months ago I paid for the summer box and the shipping label was printed but no shipping update. I contacted CS 6/24 with my concerns got a fairly quick reply then the update sent 7/1 says she applied $15 credit and they assume my box was "lost" so another would be shipped. Here we are 7/22 and my replacement box still has not even been shipped. I appreciate the apology but I want my box and nobody seems to be concerned about getting it me with any sense of urgency!

This was my first time trying FFF. They kept advertising the Red Light in the featured box. By the time I entered my payment info and confirmed payment - THEN they let you see that almost everything good, including the Red Light was SOLD OUT! That was super lame. But they were able to help me out in my cancellation. Maybe bc it was my first order and I didn't know the process of ordering. Now I know and am very hesitant to order another box.

I placed my order, and thought i was told the box would ship soon. As time goes by, i have, as of now, i have already received 2 emails from you, with out of stock items, and offer me items i do not want. I have contacted customer service, and they have been very helpful. But i am frustrated that the items i chose are no longer available, and no one can tell me exactly when it will ship. As of now, i am very wary of what i will be getting, if it is things i can use, and have no idea what i am paying for it anymore.

I loved FFF for the first couple of boxes. The last two are really disappointing. And let me say, the bundle with combs, really cheap lash curler and and really dry chap stick? Awful. I am going to try one more box and if it does not improve, I will cancel.

Placed an order. Realized I did not receive a confirmation email. Went to chat. First 2 people I talked to could not find my order by using my name, address, last 4 digits of cc, or amounts and dates charged. The second person took 20 minutes between replies to tell me "he doesn't know." I talked to Noah today and in 5 minutes he cleared it right up. I had entered a wrong letter in my email. Now for 3 days the other 2 had no clue what they were doing and sent it to the tech department. Noah found it about 30 seconds. The staff def needs retraining. And no response to my emails I sent them. Also, I'm NOT waiting 20 minutes between replies. Is the staff working from home? I wasted 3 days to be made to feel I was crazy and never placed the order even though I had cc statements.

I've learned Fab Fit Fun has a website that once you have your payment and shipping info saved, you no longer have the option to "checkout" with items in your cart. Once a sale is over, you will be charged. No wiggle room to think about a purchase. And if you load your cart, be sure to remove items if you don't think you actually want to purchase.

My first experience with FabFitFun involved receiving three damaged products and an otherwise, not very exciting array of products. I contacted customer support and received a message back about 2 business days later. They promised I will receive a new box with replacement products in about a month. I would much rather have either gotten a refund or store credit, but this is better than nothing. I will not be subscribing further than this because of this sour experience, but I am glad to receive a prompt response and some sort of compensation.

I went in on the first day of customization and selected my options, and when I went back to verify over the weekend saw that my number one customization was "sold out" When it wasn't sold out when I selected it. It really pissed me off. So much so, that I am thinking about canceling my annual membership before the year end after this fall box ships. The options are really getting crappy nearly all of them are make up related or facial creams and you can only have so many of those. Thanks

CS is always helpful, but Fabfitfun as a company needs some help. I have been with them a year but have cancelled due to too many issues. Order items and told later they are not available. Don't ship correct number of items ordered, charged wrong amounts and have to be credited, when time to customize each season boxes the system crashes and items are sold out. Enough is enough.

I had to pay first only to realize most items were sold out. I'm fine with you collecting my credit card but don't charge me until I'm satisfied with the options I receive. Also not cool that I couldn't swap for credit right away. Thankfully I was able to get my money back but I was highly disappointed by this and immediately cancelled.

Fab fit fun charges you but you don't receive anything for a good month! Also it is supposed to be a 4 times a year box, but they have so called sales every other day! Not very special! Also, they run out of items in customization, so you cant get what you want. I tried it but I'm going to cancel! Ehhh

I used FabFitFun for 5 shipments. The items were good and worth the $50. Many of the items were given as gifts. There were a few too many facial sprays.

THEN the Summer 2020 Box happened. I was billed May 27 and now on August 5 I do not have my box, even though I've checked on it several times. And have "tracked" it more times than I can count. It was never shipped. Each follow up was met with "no problem, we are behind" and was painful.

Finally, after a 45 minute hold on a CHAT, I requested a refund and was told, "Chimney N: Though all FFF purchases are considered final and nonrefundable, I will go ahead and process a refund for your Summer Box." WHAT?... I can't get a refund for something that hasn't left your business after 2 months.

I was not treated fairly and was lied to many times. I can't do business with a company who treats me poorly.