Lisa A.

Requested the payoff on my loan because they didn't want to bother with a refi there wasn't enough money in it for them, ok fine now you will get zero-interest for the next ten years from me. They sent me the documentation finally for the payoff I received it on a Monday and paid off the entire amount via wire transfer the very next day. Then they called and said they were short because of hazard ins the day after I paid it off so I said ok let me pay that." Well, we cant tell you what that amount is yet and we are going to charge you 8 plus dollars a day interest until we process a payoff again." Until then they are charging me 4.75 percent on my payoff amount that they already have via wire transfer. Now I am understanding why they changed their name from Nationstar to Mr. Cooper. Sorry, but you can't hide your negative reputation by a name change. Working with you has felt slimy and I will NEVER again have anything to do with Mr. Cooper. Also I see all the bad reviews about customer service they were the only decent part of working with Mr. Cooper, unfortunately, you have them hogtied with a money-grubbing shifty process on the back end that gives zero sh#t about the customer and expects them to color it beautiful, impossible task! Good riddance to the worst Mortgage Company I have ever worked with!.

Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.