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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I look forward to this box every time it comes out. The edit sales and add-ons are great deals. If I ever have an issue they are quick to respond quickly.
FabFitFun is the best subscription box out there and I have tried them all. The diversity of the box is one of the best things about it. It's not just beauty, it has lifestyle, fitness, and even fashion. It's contributiors are strong women who use eco friendly products. FabFitFun partners with a lot of good organizations that help all different things, UNICEF being one of them. The quality of products in the box is amazing and I honestly can't say enough great things about FabFitFun! I truly love them and look forward to getting my box every single season!
Hi Helene!
Thank you so much for this amazing review! We're absolutely thrilled that you're loving the diversity of the products we include in the boxes! Our team is always looking to curate boxes and experiences that our members will love, and we're so happy to hear that you're enjoying everything! We sincerely appreciate your feedback, and we can't wait for you to see what we have in store for the future!
Xo
I love the FFF subscription, the add-on choices, and the edit sales. Everything is full-size, great quality, unique choices, and great fun to open to see the surprises. Love it all!
Hi Valerie!
Thank you so much for this wonderful review! We're so happy to hear that you're enjoying the perks of your FFF membership, and we can't wait for you to see what we have coming up!
Xo
Just recieved my fall 2018 fabfitfun... and with the add ons it was the best one yet. It's exciting to open the box and get everything. And the products are amazing! I got my entire skin line and lots of extra goodies for an amazing price. It's a fun way to treat myself as I'm not able to do it often with two little ones under two and a third on the way!
Hi Elissa!
We're so happy to hear that you've found some wonderful products in our boxes and sales! Thank you so much for taking the time to leave this review, and we can't wait for you to see what we have coming up in future boxes!
Xo
The box didn't seem worth its cost and the items were not good quality, nor desirable, for the biggest part of selections included- dish towels is such a shocking addition- it's like a joke gift a man gives his wife and everyone knows that's not cool. They weren't even special in any way. There were too few items or the items should have been better than Family Dollar selection and quality. Used to recommend, now I don't even think I'll remain a member.
Hi Stephanie,
Thank you for taking the time to leave this review. We're sad to hear that this box missed the mark for you, as we're always looking to curate boxes that our members will love and we very much appreciate your feedback! We hope that we can exceed your expectations in the upcoming boxes!
Xo
I just love this service. Everything I have record I have loved to try and I know that I wouldn't have tried these products with out fitfabfun! I have found some products that I have worked into my routine and have found some products that make great gifts for friends. I just love it!
The amount of hard work that goes on behind the scenes at FabFitFun has got to be tremendous.
From selecting my options, the fabulous and great priced add-ons to finally getting to rip my box open seems like an eternity each quarter. I think I'd buy this every eight weeks if it was available! Love this product, keep up the good work ladies. Thank you
Not only do I receive various full-sized products that are useful and go beyond just hair and makeup, I also receive access to workouts, recipes and a community page filled with other members who are just like me. Well worth the seasonal price and an even better value as an annual Select Member. They have a subscriber forever!
Love getting these boxes and love the variety of the selections, being able to personalize my choices and the quality and size of the products and items included. It's like Christmas every time I get a box!
I did not receive my add-ons for the fall box. I was hung up on the first time. The 2nd time I was told I'd receive a call back in a few hours. I did not. I emailed. Heard nothing. I called a 3rd time and was told I'd have to wait 2 weeks for it to be processed, and another 7-10 days after that for it to be delivered.
I really love this subscription service. It is well worth the $49.99. They have good quality products in the boxes and I'm very impressed
I ordered a box in August. They took the money for the box. They sent me a "tracking", saying FedEx was giving it to the USPS, then showing it delivered. It wasn't. I reached out them and they said "Oh, we show it was delivered in August (this was in mid Sept), give it another 7-10 days. When I wrote back and said I'm not waiting further for a refund, they told me that I sent THEM the wrong link for tracking (?!) and that it shows delivered on Sept 20, give it another 7-10 days. They simply will not refund your money OR remove your credit card from the "subscription". This is nothing short of a scam.
I got my first box about 10 days ago, and I'm impressed! The tote bag is really nice; great for work. I also got the set of towels (meh), a teapot, which is really cute, but I don't drink hot tea, but will make a great Christmas swap gift, a Beauty Blender ( that alone is worth $15), 2 charcoal masks which are awesome, some body wash which I love, a nice big umbrella that would have cost $20 at Target, and the huge tube of moisturizer, which is fabulous. I was able to personalize it to a degree; I chose the bag over the makeup brushes because I have too many brushes already from my Ipsy subscription, and I chose the umbrella over a pair of earbuds that I would never use. I hope the next one for winter is as nice!
Cancelled my trial subscription of FabFitFun before I was charged for it again. Then, I received a second box today. I logged in again, and for some reason my account is acting as if it was never cancelled in the first place. Plus, customer service is telling me I changed my renewal date on a day I was out of town and away from a computer. They said I could return the box for a refund but I'd have to cover shipping. The shipping is more than the box. Stay far way from this company.
Hi there!
We appreciate your feedback and we are so sorry to hear you had a bad experience for that is not our intention. We are always looking for ways to improve and it is through your feedback that we can take the necessary steps to create the best possible experience for our customers. We will be following up with you via direct message so we can look into this further for you.
Xo
Horrible customer service when I opened the French press it was broken. I called to get a replacement and the representative told me it wasn't their fault and it would take two weeks to get a replacement! Two weeks! You took my payment over a month ago and I won't have a working item for over a month and a half! Ridiculous! I can't believe she tried to blame the problem on me. I am not the one that shipped an item without any foam in the box!
Jennifer,
Oh no! We are so sorry to hear about your experience but we wish to make it better for you. We will be following up with you via direct message so we can look further into this for you and resolve the issue.
Xo
Subscription box full of different items such as skin care makeup hair care clothing mugs hats ect. Minea coming soon lol
Hi Clara!
Thank you so much for your positive review! We're so thrilled to hear you are loving FabFitFun! We appreciate you as a member and we can't wait for you to see the amazing goodies we have planned for future boxes!
Xo
I love getting a surprise four times a year! Some times I check the options- but most the time, I really enjoy just being surprised! The add-ons are great deals, too! My sister, niece and I do a "unboxing" when it arrives!
Thank you for your feedback! We are so happy to hear you are loving your FFF boxes and we can't wait for you to see all of the goodies we have planned in the future!
Xo
They send you products you do not order and make you pay for them. They refuse to answer emails regarding issues and tell you that they are too busy. They take your money with no care at all and are not willing to rectify situations. The products you do order, they do not send you and they refuse to refund you even though they KNOW you never got the items. The worst customer service department I have ever dealt with.
Also, I once ordered a ring and it broke the second I put it on. The products they send are ridiculous; who even uses half of that stuff. I do NOT recommend!
Hi there!
We appreciate your feedback! We are so sorry to hear that you are disappointed but we would love to do everything we can to improve your experience! We will be following up with you via direct message so we can look into this further for you.
Xo
Each month I await anxiously my box, watching the BLOGGERS and the cute items then get in their boxes. Then I get mine and what a let down. The exciting items are never in my boxes, yet I spend the same amount of money on my box as anyone else. Customer Service is no help. I fell my box has the LEFTOVERS that noone else wants - well I don't either!
Hi there!
Thank you so much for your feedback. We are sad to hear about your disappointment and we would love to do what we can to make your experience better! We are always looking for ways to improve and it is through your feedback that we can take the necessary steps to create the best possible experience for our customers. Please feel free to reach out to our Customer Care Team at fff.me/care and they can assist you further!
Xo
This was not my favourite box. I was actually pretty disappointed with it which is rare for me. Tea towels and a French press? Not great. The makeup wasn't even that interesting. Hopefully the winter one is more exciting.
Michelle,
We appreciate your feedback! We are sad to hear that you aren’t loving all of the products in your Fall Box! Our team works hard to curate boxes that all of our members will love and we're are always looking for ways to improve a member’s experience. We look forward to surpassing your expectations with future boxes!
Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi Shannon,
Thank you so much for your review! We're so happy to hear that you're loving all of your boxes and we can't wait for you to see what we have in store for our upcoming seasons!
Xo