EZContacts

How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.

I bought persols to replace a pair that I had for years and lost. Unfortunately, after only a few weeks of wear, a screw has come loose that led to the sunglasses completely coming apart. The left and right lens are completely detached from each other. Nothing happened to spur this, just normal wearing. Since I had this exact repair for 3 years prior, I know that they are high quality sunglasses, so I am very disappointed that these did not hold up for the same level.

Ordered sunglasses from EZContacts, do not waste your money or time, horrible experience, ordered Sept 19 and got my glasses on October 8th, they close 10 days for "holiday" without letting the customer know, no one ever answers the phone and when you try to send an email there is always a pop up window that says, system error try again, now i know why their prices are cheaper, please buy regular price anywhere but DO NOT buy anything from this piece of crap website!

Worst online eye contacts company in existence. I received wrong prescription for my son and did not realize until he opened one box. I returned order. I was charged for difference in new order. Never received it. Instead I received a partial refund and am now out almost $80. You can never get anyone to answer phone. Customer service is non existent.

The worst customer service ever!
They don't answer the phone
They DO NOT call back
They will make you wait on their online chat until you break and log off

They are haggling with me about the shipping cost refund...what a shame...haggling? Really?

It was not my first order with them but it is my last

Ordered a pair of sunglasses over a month ago now and still have yet to receive me order. I was told the same message as everybody that they're back ordered by 2 weeks, another 3 weeks have past and still no update or glasses to be found. I'd stay away from this site as much as you can. Pay a couple more $ for some glasses on another site. I'll be starting my return immediately

This place is a flat joke that sells fake merchandise. I ordered a pair of name brand frames, they showed up in a box that wasn't even correct, missing authentication certificate. Oh yeah, and that was after waiting a month because of "warehouse issues" for something they supposedly had in stock. I suggest you look up their BBB (better business bureau) ratings, not this joke of a website. There's far more honest opinions there.

*edited 09. 28. 21* I finally got word back from Luxottica, and they claim these guys are an authentic reseller. However, that doesn't negate the many discrepancies I found between these frames and ones purchased direct from Luxottica. Maybe they're an authorized reseller with some creative warehousing/supply chain elements. Maybe I got a bad pair. IDK. All I can say with a certainty is the customer service was non-existent until I threatened disputing the charge with the issuing bank, and their review clearly are padded (and most of the positives fake, from the writing).

So kind of a mixed bag. I'd shop here with real caution if I were you.

After ordering frames with two day shipping the company all but disappeared. Their phones are not working. The chat feature and email don't work either.
Don't waste your money. These are con artists!

I ordered Nike frames for my son who can't see without them & paid extra to have them delivered in 5-7 days & never received them! I called & spoke with a customer service rep who advised me that this product has actually been discontinued even though they have them on there website to order. We came up with a solution to just order him a different color from & since it's been going on 3 weeks, we would be getting the replacements sent to us within 24 hours & it's now been 3 days & still haven't received the replacements!

If I could give it a negative I would they sold me a pair of used sunglasses. I shipped them back and they would not replace or refund. So I turned them in to my credit card company and they are taking care of it. This place is a scam they sell you used scratch and dent glasses.

Product labeled in stock and ready to ship. After 17 days of no updates, I called. I was told my product was out of stock and would not be available for over a month. The product was still labeled in-stock on the website at this time as well. I was told I could change my order to something else. Why would I place another order with EzContacts, after you failed on my first? I canceled my order and ordered with a more reputable business, at a lower cost to my pleasant surprise.

I placed an order for contacts that the website stated would be "Available in 7-10 Days" and paid for 3 to 5-day shipping. This made me assume I'd receive them in roughly 14 business days (which is generous to them). Well... I waited over 3 full weeks and received nothing. No tracking info. As of this morning the package hadn't even been packed yet, let alone picked up by the carrier for shipping. They refunded me immediately which may be the only positive thing I have to say. The lack of transparency and delay in shipping is what earned a reduction of stars, and the quick refund earned them one extra. I'd suggest saving your money and using contactscart.com or 1-800 contacts which are legit sites I've used for years with no shipping delays. I only picked EZ contacts for the lower prices but it's not worth it.
Edit:
Customer service reached out to me after reading My review, and offered me 10% off my next order. This earned Them a reduction of 1 star. After such a negative experience, 10% off feels like a slap in the face instead of an enticing offer to try again with their company.

Ordering from EZContacts was simple and straightforward. However, when I received my glasses the first time, the lenses were loose in the frames. This would produce a rattling sound whenever you walked or cleaned the lenses. Customer service was understanding of the situation, and promptly sent me a return label to exchange the glasses. I mailed them back. It took almost two weeks for the new glasses. During that time I was moving from Michigan to Colorado. I sent customer service my updated mailing address. They failed to change the name on the mailing address. When the glasses arrived at the Colorado post office, they would not deliver them because that name was not associated with the P.O. Box. So, the glasses went back to New Jersey. It took another week for them to mail the glasses back out with the correct name. Upon receiving the glasses, they had the same issue as the first pair. The lenses were ridiculously loose in the frames. I sent them back for a full refund. I would not recommend using this company. Overall, this process took two months to resolve, but I still need new glasses.

I ordered Jimmy Choo frames in April. After getting lenses put in in September ( had to wait for exam per insurance till then) and wearing for 8 days the decorative piece on the temple fell off and didn't find it. I called and they said too bad your 30 day warranty is up. I called another company who said shame on EZ contacts. Jimmy Choo frames come with a 2 year warranty. They just didn't want to bother. I am happy to say the new company replaced my temple piece under warranty with no cost except shipping.

EZ Contacts sent me the wrong prescription because they did not check it before sending my contact lenses; I had to wait another 10 days to received the correct prescription. The boxes I received are clearly marked "sample, Not for sale". I have been ordering contact lenses for the past 25 years for me and family members and this is the first time I encountered so many problems with a retailer. EZ Contacts has 415 complaints on BBB and a ton of bad reviews. I should have done my research before ordering from them.

After 3 months I can't see out of one lens. Poor quality glasses. Expensive, took a long time and bad customer service. I don't recommend.

I received a coupon for $25 off $50 or more and after many attempts it would not take it. I called the 1-800 number and waited on hold for a long time to find out you were not honoring that coupon anymore. The coupon I received clearly states that the coupon was good until March 26, 2020. My feeling is if you are changing your policy, that's fine but you needed to honor this coupon and not change the amount to honor the $25 coupon only if you spend $150 not $50.

Originally called to ask whY the frames I was looking at online had so many different prices. I was told they have no control and just look for the lowest price. It was like talking to a used car salesman. Placed an order due to lowest price online and I was immediately charged. Order took about a month to fulfill. When I finally received the case was broken; sent an email and they said there was nothing they could do. TERRIBLE CUSTOMER SERVICE

Just want to say that I had purchased last September eyeglasses and until my Doctor check them notice that are made from plastic and not Polycarbonate as I paid at the beginning. I was not able to write cause I had two major eye surgery and had to spend more money because of them. I had wrote to the company and I was told nothing can do because is 30days warranty but they don't take a moment and analyze the situation and consider the issue as a loyal customer. So disappointed and hope you understand me.Had to replace them with another material the one I really need it. I have them in the original box.

Ordered a pair of prescription sunglasses and the lens coating began to disappear the first time they were cleaned. Takes an eternity to get a response from this company and there is no customer service. If you want to have something looked at, you need to complete a really long survey. Awful. Don't waste your time or money.

I used to be able to wear these contacts (which are rated for 30 days of continuous wear) for weeks without them drying out or having any issues but these new ones from EZ contacts seem to dry out/dry my eyes out in less than a day. Idk if they got "cooked" in shipping or not but it's rough to wear these. Consider ordering from a local retailer that isn't gonna ship them then not email you when they arrive so they sit in the hot spring weather for several hours.

I ordered glasses and never received them.
Ezcontact says that shipment is completed, but on the tracking site of USPS it says:
"Departed Shipping Partner Facility, USPS Awaiting Item" for about a week.

9/10:
I contacted them and they asked me to contact them again, I'm afraid this is a scam.
2hours on the phone

9/14: I called them again, somebody picked up the phone quickly and he said the package was probably lost and that he would pass me the loss department,

He also told me to be patient on the phone since the wait was around 2 hours... it seems I'm not the only one who got the package lost
After 2 hours, I hung up...:(

I will update this post with the udpates. And likely contact the New York Bureau of Consumer Frauds and Protection if I don't get my glasses or refund.

I lost $400

HORRIBLE!
Let me just say! It's one thing when you have a item for sale and the description details for something says it will ship in 4-5 days and nowhere does it states business days. I made sure before I completed my order. But to say it has now been 9 days and still no order shipped! On top of that I did 2 day shipping. This company is a joke and this was my go to place. Also the customer service is horrible. Well let me rephrase that because you can never reach no one via phone! When you chat that also takes 3 days for a response and when you get a reply another 3 days. I will not refer anyone to this company again or use myself! Worst experience EVER I spent almost $450 this should've been a great experience! Don't waste your time with them unless you have time to wait on your items